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Thanks for writing in.
We'd like to let you know that we tried to get in touch with you on '9970571011' and '7229233667' to talk to you about your concern but could not reach you.
We understand your issues about the return for the product 'Boya Omnidirectional Lavalier Condenser Microphone with 20ft Audio Cable- for DSLRs Camcorders Video Cameras and iPhone Samsung HTC Smart Phone Microphone' with the order ID 'OD117544833192768000'.
We are sorry for the trouble you had to go through.
We'd like to let you know that your product is covered under 10 days replacement policy.
We'd like to let you know that the seller will not be able to fulfill your request for the refund of your product as the pickup of your product has already been confirmed by the courier service provider.
The replacement of your product has been shipped by the seller and it will be delivered to you by February 22, 2019.
In case, you'll face any issue with the replacement item, you can raise a return request for your product within the return policy.
We see that the courier service provider tried to deliver the shipment on {date}, but couldn't due to {reason on the courier website}.
No worries, they'll make {two/one} more {attempts/attempt} to deliver your shipment. The next delivery attempt will be done {tomorrow/in 3PL/EKL TAT}.
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