Notes

Opening:
Thank you for contacting Pearson VUE, NCLEX candidate services. My name is Jacqueline.

Thank you for contacting Pearson VUE, NCLEX candidate services. My name is Jacqueline. How may I assist you today?

:03769285 : The candidate contacted to know the status of the Case. Shared the Case details with the candidate and advised the candidate to wait for 3-5 business days (excluding Saturday, Sunday weekend, and public holidays) from the day the Case was created.

The candidate contacted and informed that he is seeing the message " Please wait while we prepare your exam."


Advised the candidate to close the application and restart the process again. Candidate followed the steps and started seeing the same, but the status with greeter team was updated as Checking in only. Candidate waited and performed the same steps again.

Advised the candidate to use a different device. That was a Windows 10 device, but it did not work on that too.

Contacted the APAC PC (Genesiuss): He advised to create a Case and reschedule the candidate's exam for one time: 5563 A. Chat

Candidate comments: I reported the issue the day of the exam but the center took they had to open the case. I don't know why they open it till Jan 14th, 2020. some labs I couldn't do at 100% because I need that commands and they simply didn't work. The commands where necessary to troubleshooting but I could´t use them, and the exam was about troubleshooting, I never had a problem like this before on a lot of exams with Cisco.


Please do the needful: 5563 A. Chat

I have sent a temporary password to your registered email address([email protected]). Please check your spam folder as well if you don't receive it. Please enter the username and password manually instead of copy and paste.


In order to reschedule this exam, you would need to contact our reservation line team as there is a rescheduling fee involved as we are not authorized to collect payment over the chat due to security reasons. If you are unable to do this online, I would suggest contacting us via phone. You can contact us at 855-542-6924 or +1-952-905-7472 (toll) between Monday–Friday, 7:00 a.m.–7:00 p.m. CT ; closed on local holidays.

I have checked and found that the Case is still under progress. The program coordinator is still working on this Case and you will get the response via email as soon as it is done.

I have checked and found that the Case is still under working state. Hoping you will get the resolution by the end of this weekend.
I mean before or on friday.
17084736


Hi, how may I assist you today?

How may I assist you today?

How may I help you today?

Hello, good morning.

The result usually gets updated within a couple of hours, however, I will create and submit a case to the Microsoft Program Coordinator to review and upload the result as soon as possible.

Hello,

Could you please provide your account details like name, email address, phone number, and home address?

I would need to create a Case and raise this issue to the Program Coordinator, and they will send you response via email within 3-5 business days.

Please stay connected while I create a Case so that I can give you a Case number.

We cannot commit on the outcome of the case yet, we have to wait for the resolution from the program coordinator, they will check the Case and provide the best possible resolution.

Candidate did uninstalling and reinstalling, clear browser history, clear caches, tried with a different laptop, tried with a different browser, restart the system and tried, however, he kept getting the same error.

You would need to contact networking academy and request them to send your profile to the Pearson VUE system so that you can schedule exam with CSCO13521670. We can also assist you further regarding the process of duplicate account merge.

The testing center might have not installed the software required for this test or there could be some special arrangement that needs to done before the test.
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Empathy statements:

I appreciate your time and efforts.

If it had been possible, I would have done that for you in first place.
I am sorry, I wish I could do that for you, as you have passed the cut off time so it is not possible to reschedule.

Sorry for the repetition.

Thank you for confirmation.

I would need to create a Case to reschedule exam. The Case will be reviewed by the program coordinator. This process usually takes 3-5 business days and the program coordinators will send you response via email.
If that is possible, I had done that for you in first place, however, the exam cannot be rescheduled as long as the exam in active state moved under exam history.

I apologize for the inconvenience caused.

Thank you for waiting.

Apologies for the delay.

I really appreciate your time and patience.

I wish I could create a ticket for you, but we do not have access to create a case regarding certification. You would need to contact AWS to create a ticket or more information regarding your certificate.

Can I email you a brief survey regarding your experience with us today?

Thank you for contacting Pearson VUE. I hope you have a nice day.

You will be receiving an email confirmation with the details of your appointment. Please check your spam folder if you do not receive it. To confirm, I will be scheduling/rescheduling your…



Great, it looks like you are now scheduled for your exam! Is there anything else I can help you with today?

I am unable to locate any account with the information you have provided, it looks like BBS have not sent us your registration details to create your Pearson VUE profile.

I suggest to contact BBS to check your registration status and ask them to send us your details to create your Pearson VUE profile.

It takes up to 48-72 hours after you register with the BBS to create your Pearson VUE profile.

Yes, your Pearson VUE online account gets created automatically once BBS send us your registration details, but you need to schedule the exam by contacting us.

In that case, I suggest to contact our dedicated reservation team at 866-496-2539 between Monday–Friday, 7:00 a.m.–7:00 p.m. CT ; closed on local holidays. They will be able to schedule the exam for you.


I am sorry, but your exam is just 2 hours away now, and in order to reschedule the exam, you must do it 24 hours prior to the exam time, you have way passed the exam time now, so the exam cannot be rescheduled now.
I completely understand your concern and apologize for the inconvenience you had, your exam got crashed due to technical issue that is why we provided you the voucher to schedule the exam again without any extra fee.
We have checked with the PC, they allowed to cancel the exam appointment and reinstated the exam voucher, so you can use the voucher again to schedule the exam as per your convenience.

I can see a Case was created by the proctor and the Case number is 03625971. The Case has been submitted to the program coordinator and you will receive an email within 3-5 business days at your registered email address with the Case resolution.


I can see a Case is still under pending status. The Case was created on 12/7/2019 and the program coordinator is still working on this Case, you will get the response via email within 3-5 business days as the soon as the Case is closed, however, you can contact us anytime to check the status of the Case.

Understood. I will check back in 3 days. Hopefully it is completed by then. This month is going to be hard to get another test date due to the holidays.

366804923

i had just spoken with a proctor that my virtual machine had stopped letting me type anything, he rebooted this system, i typed two lines and hit return, then a “test completed” page popped up, then the system immediately quit. that’s okay, but i need to be able to take the test.
it won’t let me log back in