Notes

goliya
489345
Pahujha&7873
I'll surely provide you the required information.
Not to worry, I'll check and help you with this.
Please be assured that an appropriate action will be taken so that you won't face this kind of issue again.
As you are one of the valuable customer for us.
Trust me If there is any option available with me, I could have definitely helped you out.
Mamta, I understand that you're upset about the issue. I've been trying to do my best to help you out.

We are providing feedback to the seller in order to minimize such issues which adversely affects the experience of our shoppers like you.
chore.UNKNOWN CH21CD-CH201698210770022465 (skynet-v2-19-11-05-20-26-97-001-843011293-10-32-38-111)
chore.RETURN_ACTION_NOT_POSSIBLE CH11CD-CH101699933346260444 (skynet-v2-19-11-07-20-17-83-005-679469972-10-34-165-126)
We are providing feedback to the courier service providers in order to minimize such issues which adversely affects the experience of our shoppers like you.


I'll definitely share the feedback with the courier service provider, so that they can work on it.

As you are one of our valued customers, your satisfaction is one of our primary concern.

I want to assure you that additional measures are put in place so this does not happen again.

Feedback and suggestions from customers are taken seriously and have been instrumental to our success.

Please be assured that we will certainly consider your suggestion and look into the feasibility of implementing the same.
Your kind understanding will be highly appreciated in this regard.
Thanks for your kind understanding in this regard.

I see that you have been one of our valuable customer and really sorry for the trouble you had to go through.

If I relate it to myself I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention.

I am really sorry, being a valuable customer you are facing the trouble.

I can understand how you feel in this situation. In fact, if I would be at your side I felt same as well.

I'll take this up personally with the courier service providers and make sure they take utmost care to ensure this does not happen again.
I assure you that we’ll definitely share your feedback to the seller and to enable this option in future so that customers like you can get benefit from it.
Although we do not yet have an exact timeframe for this, we wish to let you know that we’re taking it up as a priority.
No need to worry, your issue is already being handled by the team and the concerned team is already working on it.


Please be assured that we're working closely with our seller community to put additional measures in place so your shopping experience can be a delightful one.
I can understand how it feels as I am also a customer somewhere. I'll make sure it's passed on to our team.
I would request you to wait by July 12, 2019 to get the resolution as this is the maximum timeline given to you but we will try our best to get back to you as earlier with a resolution.

Please be assured, the team is working on it on the priority basis and they will make sure that this won't happen again.
I assure you that I have assisted you to the best of my knowledge. I don't want to misguide you.
I would like to inform you that the team needs some time to know the reason behind the delay in delivery so that they can provide you the resolution for the same so that you do not face that issue again.
Although the seller's partnered courier service provider will not be able to make up for this delay, for your continued trust in us and for being patient, they will add ₹50/- to the Gift Card section of your Flipkart wallet within 24 hours of the product delivery.
You can use this amount anytime within a year to buy products from a wide range of sellers on our website or app. This Gift Card will be valid for a year from the date it is credited to your Flipkart Wallet.
This delay is due to an unforeseen transit issue that was beyond control and we are working closely with the seller and courier service provider to make sure that you get the item as soon as possible.
I would like to inform you that the seller will initiate the refund once the courier partners confirms the seller about the rejection of the order by you.
You have been such an awesome customer.
Thanks for being such an understanding customer.
We value your money and the time spent.
This isn't something we would want you to go through.
Being a customer, I understand how frustrating this can be.
Really you are such a co-operative and understandable person.
All I'm asking is your kind understanding and patience in this regard.
I'm sorry to let you know that the Wishmaster details are not available at the moment.
Not to worry, the Wishmaster details will be available to you once he is out for delivery with your product.

Please be assured, if you place a fresh order, it'll reach you on time until or unless you don't cancel it.
I want to assure that if you place a fresh order, the seller will be happy to deliver it to you on your doorstep if he'll be able to fulfill that order.

I request you to get in touch with the Wishmaster again and he'll be able tell you an exact time for the delivery of your product.

Please be assured that the team will take care of this issue with the utmost care and they'll make sure that your issue would get resolved at the earliest.



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Delay in delivery

No worries, I'm escalating your concern to the team and they will get back to you with an update.
I would like to inform you that your concern has been escalated to the team and they will get back to you with an update by Jan 02, 2020.
However, this is the maximum time has shared with you.
Please be assured, the team will do their best to resolve your issue as soon as possible.
Not to worry, we are working closely with the courier service providers to get your issue resolved.
So that your product will be delivered to you as soon as possible.
Would you like to share your an alternative number?
I'm sorry for the trouble that your product not has been delivered to you on given time.
Please be assured, your your concern already has been escalated to the team and they will check with the courier service providers that why product not has been delivered yet and get back to you with an update.
As, I checked that Wishmaster has tried to deliver the product but couldn't able to do so.
Musa, you will get a notification to change the payment mode from COD to prepaid/ or they will have a 'Paynow' option on web/ app under track your order page.

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REFUND


I would like to inform you that your refund amount of Rs.299/- has been completed by the seller on January 04, 2020.

It should have been credited back to your Credit Card by January 15, 2020.

The refund of Rs. 176/- for your order of 'ADS ADS-Pencil-Eyeliner 5 g' has been completed by the seller on December 29, 2019 and the amount should have been credited to your Gift Card by December 31, 2019.

I would like to inform to you that your refund has been completed from the seller end on December 23, 2019 and it should have been credited in your account by December 24, 2019.

I would like to inform to you that your refund has been completed from the seller end on December 01, 2019 and it should have been credited in your account by end of the day, today.

I would like to let you know that seller is happy to provide you refund.

Yes, whatever payment mode you have made the payment through, the payment will reverse back into the same source.

In case if you wish to do inquiry with your bank then you can do through this reference number.

If you’d like, you can place a new order for the item with any of the other sellers on our platform.

I request you to wait for 24 hours, either the order will be confirmed or you will get the refund confirmation.

I would like to inform you that once your product will be reached back to the seller warehouse then seller will initiate your refund.

In case your amount got deducted, please contact to your respective bank customer care and check the credit card statement.

If you do not receive the refund by this time, you can contact your bank's customer care using the number mentioned on the back of your card with the refund reference number.

If you still face any kind of issue regarding your refund amount after contacting the respective bank, please feel free to get in touch with us and we'll be more than happy to help you in this regard.

In case if the bank is not able to help can raise the dispute with the bank grevience cell by following these simple steps:

1. Click on https://cms.onlinesbi.com/CMS/ and fill in your details
2. Choose ‘Technology: Internet banking’* in the ‘Category of Complaints’ field
3. Choose ‘Online Payment/Transfer’* in the ‘Product & Services’ field
4. Choose ‘Merchant Transactions’* in the ‘Nature of Complaints’ field
5. Click on ‘Submit’ and the bank will get in touch with you soon


As I had a check, I would like to inform you that the seller has completed the refund of Rs. 539/- on December 03, 2019. The same will be refunded back to your Gift Card by December 04, 2019.

As I had a check, I would like to inform you that the seller has completed the refund of Rs. 539/- on November 03, 2019. The same should have been refunded back to your Debit Card by December 04, 2019.

In case of any delay, please contact your bank's customer care using the number mentioned on the back of your card.

I would like to inform you that, the seller is able to provide you a refund for this product.

May I go ahead and request seller to create a refund request for your product, on your behalf.

I would also like to inform you that, the seller has completed the refund of Rs. 249/- on December 11, 2019. The same will be refunded back to your bank account by December 12, 2019, the reference number for this refund is '925416260702'.

The reference number for this refund is '925416260702'

Please confirm the account details, in which you want your refund.

Please confirm, beneficiary name, bank account number and IFSC code.

As I had a check, the Wishmaster tried to deliver your order today, but couldn't do so, due to an unforeseen issue.