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Hi xxxx,
Thanks for your valuable time over the call.
We understand your issue about the payment of your order 'xxxx' for the 'xxxx'.
We are sorry for the trouble you had to go through.
We'd like to let you know that your order didn't go through as the seller has not received the payment for the order due to a system error.
Also, we'd like to let you know that the refund of Rs. xxx/- has been initiated for your order to your payment source on January xxx, 2020. This will be credited to your account by January xxx, 2020.
If you do not receive the refund by this time, you can contact your respective UPI customer care using the number mentioned on the back of your card with the refund reference number 'xxxxxxxxxxxxxxxxxxxxx'.
If you need any further assistance feel free to get back to us or you can call on our toll free number: 1800 208 9898 or you can visit our Help Center for quick answers: https://www.flipkart.com/helpcentre
Hope this helps.
xxxx, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.
Thanks for choosing Flipkart.
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