Notes

ORDER STATUS
I would like to let you know that your order has reached 'MOTHER Hub'.
(As I can check, your order is in 'Shukla Hub'.)
As I have checked, your order is shipped and will be delivered to you by January 03, 2020.
(The order is shipped by the seller through Ekart Logistics and it will be delivered to you by January 16, 2020.)
I would like to inform you that your order is approved by the seller



I request you to wait until 7 pm for the product to be delivered.



REINSTATE
Sorry to inform you that the Seller do not have this service.
Sorry to inform you that the product you want is out of stock now.



I request you to drop your email ID on ‘Notify me’ tab.
You will receive a notification once the product is back in stock.


DELAY IN DELIVERY AFTER CPD
Sorry to inform you that your order was delayed due to an unforeseen issue faced by the seller.
(I am sorry to let you know that there has been an unexpected delay in having your order delivered.)
Need not to worry, I have accelerated your issue to the Team.
Please wait till 07 PM of January 12, 2020.
I would like to inform you that your request has been raised successfully.
Team will try their best to provide you update as soon as possible.



Please be assured that we are looking into this issue and we will get back to you with a update by January 12, 2020.

RETURN
Could you please let me know the exact reason of cancellation?
I would like to let you know that the seller will be happy to provide you replacement / refund / exchange for the order.
Please confirm if you would like to go ahead with the replacement / refund / exchange for the order.
I need a little more information. Can you please let me know?



Could you please confirm that the packaging seal was tempered or not at the time of delivery.
Do you want the pick up address same as the delivered one?
Please confirm your primary contact number.
Is there any alternate number you want to share?
Please confirm whether you have brand box and MRP tag which you have receive along with the product?
Thank you for sharing the details.
I would like you let you know that as specified by you, a return request has been created for the order.
The pickup of the order will be done by January 06, 2020.
Please keep the item along with the original product box, accessories and tags ready for pickup as the Wishmaster will not be able to complete the pickup in case any item is missing.


RETURN AND EXPECT
I would like you let you know that as specified by you, a return request has been created for the order.
The pickup of the order will be done by January 06, 2020 and you will receive the product at the same.


RETURN AND DO NOT EXPECT
I would like you let you know that as specified by you, a return request has been created for the order.
Seller will provide you new product and you do not need to return the previous product.



REFUND
I would like you let you know that as specified by you, a return request has been created for the order.

The pickup of the order will be done by January 06, 2020.




The refund of Rs.xxx/- will be initiated as soon as the pick up of the originally delivers product is confirmed by the courier service provider.

Please keep the item along with the original product box, accessories and tags ready for pickup as the Wishmaster will not be able to complete the pickup in case any item is missing.

ACCOUNT DETAILS
I would request you to provide below mention details:
Account holder's name
Account number
IFSC code
Bank name
City

RETURN REQ ALREADY ESCALATED
As I have checked, a return request has already been raised to the seller for the same.
I would like to let you know that your concern has already been escalated to the team and they will get back to you with an update by January 18, 2020.





PRIORITY
<_customer name_>,while we understand that you want to get your order sooner, I’d like to let you know that the delivery of your order cannot be prioritized as the delivery date of an order or an item depends on many factors like the seller's location, your delivery address, and the type of product. Based on this, a definite delivery time frame is given to you by the seller.
Although we'd like you to get your order sooner, it’s not something we can promise as the sellers and their partnered courier service providers need some time to process, ship, and deliver your order. You can be sure that the seller will do their best to make sure that your order reaches you on or before<_promised date_>.
We hope you understand.


SPECIFIC
I understand your concern but sorry to inform you that currently, the courier partner does not have an option to schedule delivery at a particular time frame due to courier constraints.

In case, if you are not available at the time of delivery, you could have a friend or a family member collect the package on your behalf.




I would like to let you know that your order is shipped by the seller through Ekart Logistics and it will be delivered to you by January 16, 2020.



CHAT TEMPLATES
Thank you for being a valuable Flipkart Plus Member.

Please elaborate your concern.
May I know your concern so that I can assist you in a better way ?
Please proceed with your concern.

I certainly understand your concern.
I will definitely help you out for this concern.
I understand your concern regarding the delivery of your product " ".
Sorry for the inconvenience caused to you.
I sincerely apologies for the inconvenience caused to you.
Please be assured, I will definitely help you with your concern.

Let me check, It will take a minute or two.
Please allow me a moment while I look up the details for you.
Thanks for waiting.

Is there anything else I can assist you with?
Do you have any other questions for me?
Would you like any further assistance from my end?

Thanks you for contacting Flipkart.
Have a great day.
Happy shopping.

NAME, your feedback is really important to us. Please share your experience by completing the email survey you'll get after this chat.

Are we connected?
We hope you understand.
Need not to worry, I will surely help you out in this concern.
I understand your concern regarding the delivery of your product.



COMMUNICATION NOTES-
We hope you understand.
Thank you for sharing the details.
I am sorry for the trouble.
Sorry for the typo error.
I am really sorry, being a valuable customer you are facing the trouble.
Sorry to inform you that we do not have the exact location of your order at the moment.
As you are one of our valued customers, your satisfaction is one of our primary concern.
If I relate it to myself I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention.
I can understand how you feel in this situation. In fact, if I would be at your side I felt same as well.
COMMUNICATION NOTES for return
Pickup address: same
Alternate number: no
Primary no: no
Seal tempered:

ALT NO FOR ESCALATION
Could you please provide an alternate contact number, so that if you are not reachable on the registered number, we can contact you on your alternate number.

HELPLINE NUMBER
You can get in contact with Flipkart on our toll free number : 1800 208 9898.

WISHMASTER DETAIL
I would like to let you know that you can get in contact with the Wishmaster with the below mentioned details.
Here are the details of the Wishmaster from Ekart Logistics who will deliver your order: Pin: 174
BridgeNumber: 09657882288
You'd have also received an SMS with these details so you can reach the Wishmaster securely using the call bridge details.
However, the Wishmaster may contact you in case he is not able to locate your address or to confirm your availability.

REPLACEMENT TAT EXCEED
Since the product was delivered to you on November 30, 2019, it has crossed the seller's 10 days replacement period.
Due to this, the seller will not be able to help you out on this issue.
Please be sure that if you had contacted us with return policy period, the seller surely helped you out.


ESCALATION
Need not to worry, I have accelerated your issue to the Team.
I would like to let you know that I have escalated your issue with the team and they will get back to you with an update by January 18, 2020.
I would like to inform you that your request has been raised successfully.
Team will try their best to provide you update as soon as possible.
Please wait till 07 PM of January 12, 2020.