Notes

NRR
I haven't heard from you in a while. You can restart this chat if you'd like any additional help.

Sorry, we'll be ending this chat as there is no response from you. You may always restart this chat.

BUY TIME

I would like to let you know that I have escalated your issue and the team will get back to you with an update by January , 2020.

Please be assured that I have already escalated your issue and the team will get back to you with an update by January , 2020.

However, the team will need some time to work on your issue and help you in this regard.

If you don't get any resolution by the time frame shared above. In that case, you can contact us anytime you need any help, we'll help you accordingly.

Not to worry, we are already looking into this issue and you will get the resolution till January , 2020.

I would like to let you know that we have already escalated your issue regarding the delivery of your order and we will get back to you with an update by January , 2020.

However, if the product still not be delivered to you by 07:00 pm today, we have already escalated your issue regarding the delivery of your order and the team will get back to you with an update by January , 2020.

I am sorry to let you know that there has been an unexpected delay in having your order delivered.

We're working with the seller and their partnered courier service provider to have your product reach you by January , 2020.

Please do not worry, this issue has been shared with the seller and their courier service provider to get this sorted.

As I have not heard from you in a while, I am disconnecting this chat. You can restart this chat.

I would request you to wait by January , 2020 to get the resolution, as this is the maximum timeline given to you but we will try our best to get back to you as earlier with a resolution.

I would feel the same in your situation, but we will sort this out…”

The estimated resolution date is just the maximum time frame, in the most issues will be resolved much before the estimated resolution date.

However, we are already working on this issue and will get resolved by January , 2020.

Sorry to hear that, {customer_name}. Please give me a minute or two to check this.

Sorry about that, {customer_name}. Let me check this for you right now.

Sorry to keep you waiting, it's taking a little while to get this information.


Please give me a minute or two so I can look up the information for you.

Please allow me a minute or two, while I can check the details.

Let me see, What best I can do for you.

Please give me a minute or two while I help you get it sorted out.

I understand your concern about your order. Please give me a minute or two while I help you get it sorted out.

I’m going to look into this for you right now. Kindly bear with me for a minute or two while I examine this issue.

Please give me a moment while I look up details around your previous chat so I can assist you without asking any questions that you may have already answered.

Please give me a minute or two while I look up details around your previous chat so I can assist you without asking any questions that you may have already answered.

Please let me know the issue you are experiencing/elaborate your concern so that I check and assist you accordingly.

We are sorry for the trouble you had to go through. However, I will check and assist you accordingly with a possible resolution.

Would you like to update the pickup address and alternate contact number for the pickup of the product?




Cancel out for delivery reject

I understand your concern that you want to cancel your order ''.

I am sorry to let you know that the seller is unable to cancel your above order due to your product is out for delivery.

As per check, your order is 'Out for delivery' you can cancel it by rejecting at the time of delivery.

However, since a Wishmaster of the courier service provider is already on the way to deliver the product, if the seller tries to cancel the same it may not get cancelled immediately due to a technical constraint.

Please make sure that you or your friend/family member do not accept delivery of the products.
Check http://fkrt.it/sDargyNN to know more about cancellations and refunds on Flipkart.