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Thanks for your valuable time over the call.
We understand that your items was missing from the order 'OD117531205182017000'.
We're sorry for the trouble you had to go through.
We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right.
As per our telephonic conversation you have confirmed that you have ordered for 17 quantities and three quantities(each pack of 2) was missing.
We'd like to let you know that your issue is escalated to our concerned team for two products 'Dabur Amla Hair Oil for Long, Healthy and Strong Hair, 450 ml (Pack of 2) Hair Oil'(2).
Please be assured that our concerned team looking into this and they will get back to you with an update by January 21, 2020.
Please note, you are important to us and great customer service is a top priority for us.
And for another missing product for the order 'OD117531197648272000' the seller has initiated the refund of Rs. 267/- for your product to your Bank account on January 18, 2020. This will be credited to your account within 01 business day, as per the standard banking procedure.
If you do not receive the refund by this time, you can contact your bank's customer care using the number mentioned on the back of your card with the account reference number: 001812689018. If they are unable to help, you may raise a dispute with the bank's grievance department and they will surely help you out.
You can also check the refund status of your order by clicking here: http://fkrt.it/bqWLi~NN
We would like to thank you for your understanding.
If you need any further assistance feel free to get back to us or you can call on our toll free number: 1800 208 9898.
You can visit our Help Center for quick answers: https://www.flipkart.com/helpcentre
Hope this helps.
Deepak, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.
Thanks for choosing Flipkart.
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