Notes

IN2001091331089832616
Thanks for being a valuable Flipkart Plus member.09-Jan-20 , 01:26:18 pm
Please proceed with your concern.09-Jan-20 , 01:26:20 pm
Can you please call me
I am sorry to inform you that as this is​​ a chat desk, I will not be able to call.09-Jan-20 , 01:26:50 pm
Please proceed with your concern.
Okay
Please proceed with your concern.09-Jan-20 , 01:27:03 pm
I lost this phone
I certainly understand your concern.09-Jan-20 , 01:27:10 pm
I am sorry for the trouble.09-Jan-20 , 01:27:11 pm
So can you please provide IMEI number
Let me check that. It’ll just take a minute or two.09-Jan-20 , 01:27:50 pm
Sure
Thanks for waiting.09-Jan-20 , 01:29:24 pm
May I request the seller to send the invoice to your registered email ID '[email protected]'?
You can check the IMEI number from your invoice.09-Jan-20 , 01:29:33 pm
Are we connected?09-Jan-20 , 01:30:37 pm
Yes
Thank you for the confirmation.09-Jan-20 , 01:30:59 pm
I would like to let you know that the seller has sent the invoice to your registered email ID '[email protected]' as requested by you.09-Jan-20 , 01:32:39 pm
Here's how you can get your invoice instantly next time around from our website or app:
1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN09-Jan-20 , 01:33:06 pm
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’09-Jan-20 , 01:33:12 pm
The invoice will be sent to your registered email address used while placing the order.
However, you can get in touch with your local Police station.09-Jan-20 , 01:33:32 pm
Do you have any other questions for me?09-Jan-20 , 01:34:35 pm
Bhrat, your feedback is really important to us. Please share your experience by completing the email survey you’ll get after this chat session.09-Jan-20 , 01:36:31 pm
Thanks for choosing Flipkart.09-Jan-20 , 01:36:36 pm
Have a great day!09-Jan-20 , 01:36:37 pm
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I again want this order
Our customer support executive will help you with more details. Choose your preferred contact channel:
I want to continue the conversation over chat.
Hi there, this is Sandeep and I'm here to help you.10-Jan-20 , 01:59:10 pm
Thanks for being a valuable Flipkart Plus member.10-Jan-20 , 01:59:22 pm
I cancelled the order by mistake
I certainly understand your concern.10-Jan-20 , 01:59:34 pm
I am sorry for the trouble.10-Jan-20 , 01:59:35 pm
Plz confirm order again
I've looked up your order 'OD117549972958626000' and found that it has been cancelled by the seller.
Since the order has been cancelled, the seller will not be able to ship the item and I'm sorry about that.
I want it again
If you would like you can place a fresh order from link: https://www.flipkart.com/nokia-105-dual-sim-2017/p/itm8e0cfa0829dd9?pid=MOBEWXFKUAXUKQQA&lid=LSTMOBEWXFKUAXUKQQABGXJSN
Do you have any other questions for me?10-Jan-20 , 02:02:03 pm
Ajay, your feedback is really important to us. Please share your experience by completing the email survey you’ll get after this chat session.10-Jan-20 , 02:04:02 pm
Thanks for choosing Flipkart.10-Jan-20 , 02:04:05 pm
Have a great day!10-Jan-20 , 02:04:06 pm
==============================
IN2001111558463209635
Faster delivery request
This option is no longer available. Please choose from below or type your question
Others
Please type and let me know what I can help you with.11-Jan-20 , 03:49:01 pm
I need it as soon as possible
The delivery partner will try to deliver the item soon but it's not something I can promise at the moment.11-The delivery date has been given based on the location, type of product etc11-Jan-20 , 03:49:19 pm
Is there something else I can help you with ?
Delivery date already crossed
Our customer support executive will help you with more details. Choose your preferred contact channel:
I want to continue the conversation over chat.
Hi, my name is Sandeep and I'll be helping you with your request.11-Jan-20 , 03:49:49 pm
I certainly understand your concern.11-Jan-20 , 03:50:09 pm
When my order will be delivered
I am sorry for the trouble.11-Jan-20 , 03:50:49 pm
I need it as soon as possible
Need not to worry, I will surely help you out.11-Jan-20 , 03:51:19 pm
Ok
I would like to let you know that your order was delayed due to an unforeseen issue faced by the seller.11-Also, your concern has already been escalated to the team and they will get back to you with an update on this by January 15, 2020.11-Jan-20 , 03:54:16 pm
Please confirm your alternate contact number.11-Jan-20 , 03:54:52 pm
You can be sure that the team will take definite steps to set this right.11-Jan-20 , 03:56:36 pm
We'll get back to you with an update on this by January 15, 2020.11-Jan-20 , 03:57:08 pm
Sorry for the typo error.11-Jan-20 , 03:57:21 pm
The team will get back to you with an update on this by January 15, 2020.
Is there any other information you'd like me to help you with?11-Jan-20 , 03:58:42 pm
Thanks for choosing Flipkart.11-Jan-20 , 04:00:40 pm
Have a great evening!11-Jan-20 , 04:00:51 pm
If you've got other questions or would like details about another order, please visit our Help Centre section. A short survey will be sent to your registered email id to know how satisfied you were with the resolution we've provided. Please do take a moment to let us know, so we can always try and do our best to delight you.11-
=============> same order
Wr is my order
What can I help you with?
Our customer support executive will help you with more details. Choose your preferred contact channel:
Delivery related query
Give me a moment while I connect you to one of our customer support executive to help you out. How would you like to contact us?
I want to continue the conversation over chat.
Please confirm, are we still talking about the product 'DE FASHION GARAGE Full Sleeve Solid Women Denim Jacket'?16-Jan-20 , 07:38:25 pm
Yes
16-Jan-20 , 07:38:34 pm
Hi there, this is Gaurav and I'm here to help you.16-Jan-20 , 07:38:34 pm
It's not fare😒
16-Jan-20 , 07:38:50 pm
Too late
16-Jan-20 , 07:38:55 pm
I am sorry for the trouble.16-Jan-20 , 07:39:01 pm
I certainly understand your concern.16-Jan-20 , 07:39:02 pm
I'll be more than happy to help you out.16-Jan-20 , 07:39:02 pm
Let me look up the details for you.16-Jan-20 , 07:39:03 pm
Ok
16-Jan-20 , 07:39:30 pm
When my order will be delivered
16-Jan-20 , 07:40:04 pm
I'll let you know the status of your request in a moment.16-Jan-20 , 07:40:24 pm
Thanks for waiting.16-Jan-20 , 07:41:48 pm
Banoth, I am sorry for the trouble that you are facing with the delivery of your product.
16-Jan-20 , 07:41:56 pm
On checking the record details, I see that the delivery of your order has been delayed due to an unforeseen courier related issue.
16-Jan-20 , 07:42:32 pm
Please do not worry and be assured that we are closely working with your delivery related issue also the courier partner will ensure that your order is delivered to you within 24 to 48 hours.
16-Jan-20 , 07:42:38 pm
Banoth, I am sorry to let you know that at the moment we are not able to track your order due to some technical issue.
16-Jan-20 , 07:50:38 pm
You may track your order status by tracking ID through Delhivery website : FDSP0422699357.
16-Jan-20 , 07:57:18 pm
I am sorry to let you know that at the moment the tracking ID is not working due to some technical issue.
16-Jan-20 , 07:57:36 pm
You are requested to try tracking the order after sometime.
16-Jan-20 , 07:57:39 pm
We are looking for your kind understanding and patience in this regard.
16-Jan-20 , 08:00:31 pm
We adhere to values that are designed to ensure that we put your needs first, and we always aim to deliver superior customer experience.
16-Jan-20 , 08:03:31 pm
Our customers smile and satisfaction is all that matters to us the most.
16-Jan-20 , 08:03:36 pm
Please feel free to get back to us, in case, if you have any queries, we will be glad to assist you.
16-Jan-20 , 08:03:41 pm
Please do let me know if I can help you with any other questions.16-Jan-20 , 08:04:41 pm
Banoth, your feedback is really important to us.
16-Jan-20 , 08:06:50 pm
Please share your experience by completing the email survey you'll get after this chat session.
16-Jan-20 , 08:06:53 pm
Thanks for choosing Flipkart.16-Jan-20 , 08:06:56 pm
Have a great evening!16-Jan-20 , 08:06:57 pm
Happy shopping!16-Jan-20 , 08:06:58 pm
Load next chats
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IN2001131346484657233
Hi, I'm the Support Assistant.13-Jan-20 , 01:38:01 pm
I am here to help you and will connect you to a customer support agent (through call, chat or email) if I don't have the answer.13-Jan-20 , 01:38:04 pm
What can I help you with?
null13-Jan-20 , 01:38:09 pm
Others
13-Jan-20 , 01:38:15 pm
Please type and let me know what I can help you with.13-Jan-20 , 01:38:16 pm
My shiped address is change
13-Jan-20 , 01:38:48 pm
I'm sorry . It is not possible to change the address of this order since it has already been processed.13-Jan-20 , 01:38:49 pm
Is there something else I can help you with ?
null13-Jan-20 , 01:38:54 pm
Others
13-Jan-20 , 01:39:03 pm
Please type and let me know what I can help you with.13-Jan-20 , 01:39:03 pm
Plzzz
13-Jan-20 , 01:39:07 pm
Our customer support executive will help you with more details. Choose your preferred contact channel:
13-Jan-20 , 01:39:08 pm
I want to continue the conversation over chat.
13-Jan-20 , 01:39:35 pm
Hi there, this is Sandeep and I'm here to help you.13-Jan-20 , 01:39:35 pm
Please proceed with your concern.13-Jan-20 , 01:39:50 pm
Mere shipped address ko change krna hai
13-Jan-20 , 01:40:00 pm
At the moment, we can only chat in English. May I go ahead and help you with your request?13-Jan-20 , 01:40:13 pm
Plzz change my shipping address
13-Jan-20 , 01:40:43 pm
I understand that you'd like to get your order delivered to a different address, but I'm sorry to let you know that we will not be able to change the address since the seller has already shipped your order.13-Jan-20 , 01:41:09 pm
If you'd like, you could have a friend or a family member collect the package on your behalf from the current address.13-Jan-20 , 01:41:10 pm
In that case, you could cancel and place a fresh order to have it delivered at a different address.13-Jan-20 , 01:41:11 pm
If you'd like a callback from us, just follow these simple steps:


13-Jan-20 , 01:41:44 pm
1. Please visit the Help Centre (App) or 24x7 Customer care (Website) section13-Jan-20 , 01:41:52 pm
2. Select 'Contact us'13-Jan-20 , 01:41:59 pm
3. Choose the contact option 'Call me back'13-Jan-20 , 01:42:05 pm
Rest assured, you'll receive a call back from us to help you with your query.13-Jan-20 , 01:42:12 pm
So I m cancel my order
13-Jan-20 , 01:42:47 pm
You can also cancel your orders on the go by clicking here https://dl.flipkart.com/dl/account/orders?cmpid=chat_promo_mord13-Jan-20 , 01:43:25 pm
Just select the item and click 'Cancel'.13-Jan-20 , 01:43:26 pm
Here are more details on cancellations http://dl.flipkart.com/dl/s/help/cancellation-returns?cmpid=chat_promo_retcan13-Jan-20 , 01:43:27 pm
Are there any other queries I can help you with?13-Jan-20 , 01:44:34 pm
Mishri, your feedback is really important to us. Please share your experience by completing the email survey you’ll get after this chat session.13-Jan-20 , 01:46:38 pm
Thanks for choosing Flipkart.13-Jan-20 , 01:46:56 pm
Have a great day!13-Jan-20 , 01:46:57 pm
If you've got other questions or would like details about another order, please visit our Help Centre section. A short survey will be sent to your registered email id to know how satisfied you were with the resolution we've provided. Please do take a moment to let us know, so we can always try and do our best to delight you.13-Jan-20 , 01:47:05 pm
Load next chats
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IN2001141309095107012
I want to receive a call back from Flipkart.
11-Jan-20 , 08:49:12 am
We offer call backs in 6 languages. Please choose your preferred language from the currently available options below11-Jan-20 , 08:49:12 am
Tamil
11-Jan-20 , 08:49:17 am
Please choose the approximate time when we can call you11-Jan-20 , 08:49:17 am
Today 8 am to 12 pm
11-Jan-20 , 08:49:21 am
Please choose when we can call you from available time slots11-Jan-20 , 08:49:21 am
Next 11 minutes
11-Jan-20 , 08:49:26 am
You will get a callback at the chosen time.11-Jan-20 , 08:49:27 am
Our customer support executive will help you with more details. Choose your preferred contact channel:
14-Jan-20 , 12:53:48 pm
I want to continue the conversation over chat.
14-Jan-20 , 12:53:58 pm
Hi Nishanth, my name is Sandeep and I'll be helping you with your request.14-Jan-20 , 12:53:58 pm
Cancel
14-Jan-20 , 12:54:07 pm
I certainly understand your concern.14-Jan-20 , 12:54:31 pm
How to cancel this order
14-Jan-20 , 12:54:48 pm
I am sorry for the trouble you had to go through.14-Jan-20 , 12:55:24 pm
As I can see that the product was delivered to you on January 11, 2020.14-Jan-20 , 12:56:21 pm
As I have checked your account and found that you created a refund request for the product.14-Jan-20 , 12:57:29 pm
Also, I would like to inform you that the seller has initiated the cancellation request for this return as requested by you.14-Jan-20 , 12:58:28 pm
It will take 48 hours to get cancelled from the seller end.14-Jan-20 , 12:59:06 pm
Once this is cancelled, you can create a new return or you can get back to us if face any issue while creating the return.14-Jan-20 , 12:59:58 pm
How to return option
14-Jan-20 , 01:00:34 pm
It's really simple to request a return for your order! Just follow these steps:
14-Jan-20 , 01:01:12 pm
• Log in to your Flipkart account14-Jan-20 , 01:01:25 pm
• Click on 'Orders'


14-Jan-20 , 01:01:36 pm
• Select the product and click 'Return'14-Jan-20 , 01:01:50 pm
We'll send you an email & SMS with all the details you need.14-Jan-20 , 01:02:00 pm
You can know more about the seller's return policy here: https://www.flipkart.com/pages/returnpolicy14-Jan-20 , 01:02:11 pm
Is there anything else that I can help you with today?14-Jan-20 , 01:03:25 pm
Today return
14-Jan-20 , 01:04:37 pm
Today return my order
14-Jan-20 , 01:04:54 pm
As informed earlier, the seller has initiated the cancellation request for this return as requested by you.14-Jan-20 , 01:05:15 pm
It will take 48 hours to get cancelled from the seller end after that you can create a new return.

14-Jan-20 , 01:06:02 pm
Is there any other information you'd like me to help you with?14-Jan-20 , 01:07:07 pm
Nishanth, your feedback is really important to us. Please share your experience by completing the email survey you’ll get after this chat session.14-Jan-20 , 01:09:01 pm
Thanks for choosing Flipkart.14-Jan-20 , 01:09:05 pm
Have a great day!14-Jan-20 , 01:09:05 pm
If you've got other questions or would like details about another order, please visit our Help Centre section. A short survey will be sent to your registered email id to know how satisfied you were with the resolution we've provided. Please do take a moment to let us know, so we can always try and do our best to delight you.14-Jan-20 , 01:09:13 pm
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IN2001151339239178929
I want to continue the conversation over chat.
15-Jan-20 , 10:29:15 am
Hi, my name is Ravinder and I'll be helping you with your request.15-Jan-20 , 10:29:15 am
I see that you have chosen the product LORENZ MK-2093W Lorenz Day and Day Analog Watch - For Men and initiated the chat. Are we discussing about the same?15-Jan-20 , 10:29:25 am
I want special box
15-Jan-20 , 10:29:30 am
I want special box
15-Jan-20 , 10:30:18 am
Please elaborate your query.15-Jan-20 , 10:31:05 am
Are we connected?15-Jan-20 , 10:34:41 am
Hi
15-Jan-20 , 01:34:19 pm
I want this product hourryly
15-Jan-20 , 01:34:19 pm
Hi there, this is Sandeep and I'm here to help you.15-Jan-20 , 01:34:19 pm
I understand your concern regarding the delivery of your product. I would like to let you know that the delivery date of an item depends on many factors like the seller's location, your delivery address and the type of product ordered.15-Jan-20 , 01:34:36 pm
Based on that, a definite date for the delivery of your order is given to you.15-Jan-20 , 01:34:36 pm
Although the sellers would love to surprise you with an early delivery, it’s not something they can promise.15-Jan-20 , 01:34:43 pm
Okkkk😊😊😊😊😊
15-Jan-20 , 01:35:32 pm
I would also like to let you know that the 'Gift Wrap' option, we're sorry to let you know that sellers on our platform do not provide that option at the moment.15-Jan-20 , 01:35:34 pm
I am happy to let you know that the seller has packed the item for 'LORENZ MK-2093W Lorenz Day and Day Analog Watch - For Men' and it will be on its way to you soon.15-Jan-20 , 01:35:54 pm
The shipment will get delivered on or before January 19, 2020, and you can expect more updates once it is shipped.15-Jan-20 , 01:36:13 pm
The order for 'SCORIA Casual Green, Pink Clutch' is approved by the seller and it will be delivered to you by January 20, 2020.15-Jan-20 , 01:36:40 pm
You can also check your order status here - https://dl.flipkart.com/dl/account/orders15-Jan-20 , 01:36:43 pm
Okk
15-Jan-20 , 01:37:01 pm
Are there any other queries I can help you with?15-Jan-20 , 01:38:02 pm
No thanks
15-Jan-20 , 01:38:30 pm
Pankaj, your feedback is really important to us. Please share your experience by completing the email survey you’ll get after this chat session.15-Jan-20 , 01:38:59 pm
Thanks for choosing Flipkart.15-Jan-20 , 01:39:03 pm
Have a great day!15-Jan-20 , 01:39:04 pm
Thanks
15-Jan-20 , 01:39:16 pm
If you've got other questions or would like details about another order, please visit our Help Centre section. A short survey will be sent to your registered email id to know how satisfied you were with the resolution we've provided. Please do take a moment to let us know, so we can always try and do our best to delight you.15-Jan-20 , 01:39:32 pm