Notes

Simran mam18
RETURN PROBING

I need few confirmations from your end.

Please let me know if the outer package of product was fine or tempered.

Would like to confirm if you have the original box, accessories and tags which were given to you with the product?

Would like to confirm whether you want a pickup of the product from the same address:
#### address####

Is the primary number 'xxxx' working fine?

Would like to confirm if you want to add an alternate number?

Give me a minute or two while I forward the request for return.


Could you please confirm what is the exact difference between the product ordered and product received?

I would like to let you know that the seller has to raise a refund/ exchange/ replacement request for the product. Please give me a minute or two so that I can forward your request to the seller.

I would like to let you know that the seller can provide a replacement for the product. Would you like to go ahead with the replacement for the product?
STATUS

I would like to let you know that the seller has shipped the 'xxxxx' and it will reach you by July xx, 2019.

You can also track the order with the Tracking ID: xxxxx

I would like to let you know that the seller has approved the 'xxxxx' and will reach you by July xx, 2019.

I would like to let you know that the seller has packed the 'xxxxx' and will reach you by July xx, 2019.

You can expect more once the seller ships the item.

You can check your order status here: http://fkrt.it/bqWLi~NN


I am sorry due to some technical error, I will not be able to track the order and share you the exact location.

As the product is not yet out for delivery, the delivery to be done today is something I cannot commit on.
WAIT REFUND EKL BANK ACCOUNT

CHAT

I would like to let you know that a return request has been created for the order.

A refund of Rs./- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

The pickup of the initial product will be done by July xx, 2019.

You’ll receive an email and SMS with the refund details, after which the money will be credited to your xxx within xxx business days, as per standard banking procedures.

Please keep the item along with the original product box and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.

In the future, you can raise a return request for your orders using our app or website. Just go to 'My Orders' on your Flipkart account, select the item, click 'Return' and follow the prompts.

**Do remember to do a factory reset, erase all personal data and remove any storage cards before handing it over.**
OUT FOR DELIVERY (chat)

I would like to let you know that a wishmaster is out for delivery to deliver the item and will reach you by 7 pm today.

I am sorry, I will not be able to share wishmaster details.

I am sorry to know that you are unable to contact the wishmaster.

I'm sorry to let you know that we do not have the details of the Wishmaster from Ekart Logistics at the moment.

The Wishmaster will call you on your given contact number if he will not be able to locate your address.
CLOSURE

Since I have not heard from your side yet, I am closing the chat.

You can restart the chat anytime.
OUT FOR DELIVERY SMS DETAILS

Once the products will be out for delivery, you will receive an out for delivery SMS with the bridge number and PIN to contact the Wishmaster.

You can contact the Wishmaster with the details that you will receive in an out for delivery SMS.

At the moment, the Wishmaster details are not available.
BANK ACCOUNT REFUND INTIMATION

I would like to let you know that the seller has refunded Rs.xxxxxxxx/- for your order to your bank account on xxxxxxxx, 2019.


This will be credited to your account by xxxxxx, 2019, as per standard banking procedures.


This should have been credited to your account by xxxxxx, 2019, as per standard banking procedures.


The refund reference number is:.


Have you checked with your bank for the same?

In case of any delay, please contact your bank's customer care using the number mentioned on the back of your card.
CANCELLATION REQUESTED

The seller need to cancel the return and initiate a new return.

It might take 24-48 hours.

May I ask the seller for the same?

The seller has initiated cancellation of the return as requested by you.

It will take 24-48 hours for the return to be cancelled.

Once the return is cancelled, you can initiate new return for refund of the product.
AUTHENTICITY

Due to stringent norms that we mandate for sellers, you can be assured that products sold on Flipkart are 100% original and there is no compromise on the quality of products.

Please be assured that the product is original.


You can be certain that the product you will receive will be genuine and you can continue to shop with confidence.

I would like to let you know that we mandate our sellers to provide genuine and brand new product.
REPLACE EXPECT

CHAT

The seller has arranged a replacement for the product and it'll reach you by July xx, 2019. The item originally delivered to you will be picked up at the same time.

Please keep the item along with the original product box and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.
WAIT REPLACE 3PL

CHAT

The seller has arranged a replacement for the product and it'll be shipped after the pickup of the originally delivered product is done and confirmed by the courier service provider. The pickup will be completed by May xxx , 2019.

Please keep the item along with accessories & tags packed and ready for pickup in the original product box.

You can expect more updates once the replacement is shipped. You can also check your order status here: http://fkrt.it/bqWLi~NN
REFUND INTIMATION TO PHONEPE

CHAT

I would like to let you know that the seller has refunded Rs./- for your order to your PhonePe UPI account on xxx. This will be credited by xxx.

The refund reference number is:.

If you do not receive the refund by this time, I request you to get in touch with the PhonePe support at [email protected] or call them on 01246789345, so that they can help you in the best possible way.
OFD REJECT/ CANCEL

CHAT

I would like to let you know that the seller is unable to cancel the order as the product is out for delivery.

A Wishmaster from xxxx is already on the way to deliver the item and it’ll reach you by 7 pm today.

I request you to reject the product at the time of delivery