Notes

cx did not replied...
cx did not asked anything....
cx is abusing....so tagged here...

Your feedback is really important to us. Please share your experience by completing the email survey you'll get after this chat session.

Since this is not in my hand so I am not able to take any action.

However, if you still don't need your product, you can reject it during the doorstep delivery.

As I have checked that you have requested for return of this product.

cx said I want my order...so tagged here...details shared with cx of order cancelled and reship denied...

I would like to inform you that your product will be picked up by dd-mm-yy.

After your product gets picked up you will receive your refund within 2 business days, back to your source account.
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cx said I want to receive a call back from Flipkart...so call steps shared.

As I have checked that you have requested for call back from our team.

I would like to inform you that you will receive call back from our team by dd- and time.

If you are not comfortable in same language, I can help you with call back steps.

I am sorry to inform you that as this is​​ a chat desk, I will not be able to call.
I am sorry to inform you that as this is​​ a chat desk, I will not be able to arrange call for you.

I would request you to please follow above steps to receive an call back from Flipkart Customer Support.

If you'd like a callback from us, just follow these simple steps:
1. Please visit the Help Centre (App) or 24x7 Customer Care (Website) section.
2. Select 'Contact us'.
3. Choose the preferred channel.
Please follow the above steps to receive an call back from Flipkart Customer Support.
You can also contact us on our Flipkart support toll free number: 1800-208-9898.
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Your order has been delayed due to unforeseen courier related issues.

I am here to help you. Please let me know the issue you are facing with your order.

cx said wishmaster details required, so status, pd, tracking id and fe details to cx.

cx said where is my order, so status, pd and reattempt told to cx.

cx said where is my order, so status, pd, tracking id shared told to cx.

cx said where is my order, so status, pd shared told to cx.

cx said where is my order, deliver order fast...so status, pd and priority told to cx...

cx said where is my order, fast delivery request ...so status, specific, priority and pd told to cx...

cx said where is my order, fast delivery request ...so status, specific, priority, pd and tracking details told to cx...

I'll let you know the status of your request in a moment or two.

cx order is delayed in delivery...so tagged here...TAT shared...
Alt num: NA

cx order is delayed in shipping...so tagged here...TAT shared...
Alt num: NA

cx has requested for return of this product...so tagged here..TAT shared....
Al num: NA

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As I have checked that you have requested for return of this product.

As I have checked that you have requested for cancellation of replacement of this product.

As I have checked that you have requested for cancellation of return of this product.
I would request you to please wait for 48 hours.
Once your return cancellation request is completed, you can create a new return request.

Please let me know the exact issue you are facing with this product.

May I know the reason for which you want to return your product?

Please let me know the exact reason of cancellation of your product.

Have you confirmed with your family members and neighbors, who may have received your product, on your behalf?

Since the status of your order is not updated to 'delivered' due to a pending confirmation by the courier service provider, the seller may not be able to take your return request at the moment.
Not to worry, it shouldn't take more than {TAT} to get updated.
Once the status is updated, your request for replacement/refund will be initiated and you will be notified via email and SMS.

As I have checked that the product was delivered to you on December 02, 2019.
Also this product has 10 Day Replacement policy period, so after the return policy period of your product gets completed, you will receive your 100 super coins.

As I have checked that you have requested for address change for your order.
I would like to inform you that your address change request is currently in processing state.
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cx said i did not cancel this order....so reason of cancel told,....reship denied...

cx said i request you to update my mobile number/address which is mention in order...so tagged here...change denied...

I would request you to please wait till 07:00 PM today.
In case you still face any issue, please reach us back again.

As I have checked that you have already cancelled your order during delivery.
I would like to inform you that as per your request the seller has cancelled your order.
I would like to inform you that the seller will not be able to reship your cancelled order now.
I would request you to place a fresh order again, if you still need this product.

Please share the exact product name which you have not received yet.

If you still face any issue, and did not receive your product, please reach us back again.

As I have checked that you have cancelled your order.
As per recent update by the Wishmaster, you have rejected your order and the seller has cancelled your order.

I would like to inform you that as per your request the seller has cancelled your order.

Shall I proceed further on your behalf and request the seller to cancel your return?

Shall I proceed further and request the seller to cancel your order?
I would like to inform you that as per your request the seller has cancelled your order.
I would request you to please wait for 24 hours.
After 24 hours, you will receive a confirmation also for the same.
Also, once the order is cancelled, your order status will be updated to be cancelled.

cx return has been rejected...so tagged here...call back shared...

I would like to inform you that your order has been approved by the seller, so the seller is not able to make any changes now.
However, if you still face any issue, you can cancel your order and place a fresh order.
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I would like to inform you that your product return has been approved by the seller.
I would like to inform you that your product will be picked up by dd-mm-yy.
Replacement of the product will also be sent to you by dd--mm-yy.
Your refund will be transferred within 1 business days after pickup of your product.
Your refund will be transferred within 2 business days after pickup of your product.
Your refund will be transferred within 7 business days after pickup of your product.
Your refund will be transferred within 8 business days after pickup of your product.
Your refund will be transferred within 9 business days after pickup of your product.

As I have checked that your order has been cancelled already.
Please let me know the exact issue you are facing with this product.

I would like to inform you that your product exchange request has been approved by the seller.
I would like to inform you that your product will be picked up by dd-mm-yy.
Also, replacement order will be sent by dd-mm-yy.

Could you please share the exact issue with me, so that I can request the seller to provide you refund?

You can apply filter on the listed products, when you search products on Flipkart App/Website.

You will see option of filter on left side of your Flipkart app/website. You can choose accordingly Flipkart assured and non-assured option.

I would like to inform you that since you have received this product on -------.
So, after the policy period of this product is over, you will receive SuperCoins into your account.
Also all the products return policy period is not over yet, so after the return policy period of your product gets completed, you will receive your 100 super coins.


Please follow above steps and do let me know if these steps don't solve your issue.

I am sorry, I am not able to comment on sales/offers at a particular date.
You can find great deals on the landing page of both our app and website. Offers from sellers are for limited time, so make sure you grab them before the deals run out.
However, you will also receive the notification through email/SMS, when the sale will be live.

I am sorry, you will not be able to delete your order history, since there is no such option in our Flipkart Application.

I do understand your concern, but the product is out of stock with the seller and I do not have such option with me to contact the seller.
Also, the availability of product varies from seller to seller.

I would like to inform you that you can use Gift Card in your next purchase.
You can find the option of Gift Card during payment process, while you will place any new order.
However, if you have received gift card in any order, so do not need to add any Pin number.

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cx order is delayed in shipping...so tagged here..re-promise also told and TAT shared..
Alt num: NA

I am not able to share service center details with you at this moment due to unavailability of data.

However, I would like to inform you that your concern has already been raised with our team and they will provide you resolution.
I would request you to please wait for 24-48 hours, our team will contact you.

I am sorry, I do not have any option to connect your chat with supervisor, however I will share your feedback with our team.

Return has been approved.Inform consumer that pick up will be done by dd-mm-yy.
Replacement will be sent by dd--mm-yy.

As I have checked that the product you have chosen is a non-returnable product.
This product has only 10 Day Replacement policy period.

As I have checked that the product you have chosen is a non-refundable product.

I would like to inform you that your product return has been approved by the seller.

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I would like to inform you that you do not need to enter gift card pin.
You can redeem this amount in your next purchase.
The amount of Rs. --/- has been successfully added to your Flipkart Gift Card wallet.
Also, when you will buy next product, there will be option displayed on left side of the payment page, from there you can use this amount.
However, I would like to inform you that you need not require to click on gift card option, you can redeem the amount directly from the option available.
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COD TO POD:
You will get a notification to change the payment mode from COD to prepaid/ or you will have a 'Paynow' option on web/ app under track your order page.

Below are the eligibility criteria to avail the COD to Prepaid payment:
1. Orders with a single unit.
2. Current payment mode is COD (Cash on Delivery).
3. You can change the payment mode through Self-serve (web/app) or using the link provided to you via an SMS.

Payment methods available are:

1. Debit Card
2. Credit card
3. Netbanking
4. PhonePe payments
5. BNPL
6. Cardless Credit
7. EMI payments

Steps to make payment:
1. You will see a new button 'PAY NOW' on web/ App under 'Track your order' page only if all the above criterias are met.

When the product is Out for Delivery (COD to POD):
1. PoD (PhonePe On Delivery) is a payment option, extended by Ekart.
2. The payment link would remain active until the time of delivery.

Eligibility criteria to avail COD to POD payment:
1. Courier service provider is Ekart.
2. Current payment mode is CoD (Cash on Delivery).
3. PhonePe payment app should be installed/ available.
4. This payment option is available only in selected regions.

Since you have 2 orders in this order id, so you will not be able to pay online for this order.

Payment methods available are:
1. PhonePe wallet.
2. PhonePe UPI.
3. Saved Credit/Debit cards in PhonePe app.

Steps to make the payment:

1. When you will place a COD order on Flipkart.
2. Ekart sends an SMS to you about the PhonePe payment option when the product is "Out for Delivery".
3. You can make payment using their PhonePe app
4. Once the payment is successfully made, the payment will start reflecting as "Prepaid" in wish masters device.
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