Notes

DELAY IN DELIVERY
I am sorry that the delivery of your order has been delayed due to an unforeseen courier related issue.
Please do not worry, I am escalating this case to the team.
Please do not worry, the case has already been escalated to the team.
Team is working closely on this case.

Please provide your alternate contact number. If your primary contact number is not available
so that we can reach on your secondary contact number.
I would like to tell you that I have escalated the case to the team.
A reference number has also been shared with you regarding the same.
Please do not worry, team will surely get back to you with a resolution by January 05, 2020.
I will request you to kindly wait by the date mentioned above.
If you face any issue regarding the delivery of your product, kindly get back to us.
Team will surely resolve this issue by
I had a check, the case has already been escalated regarding the delivery of your product.
Please be assured, team is working closely on your case.
Do not worry, team will surely get back to you with a resolution by

TOA

I would also like to inform you that the seller will add Rs. 40/- to the Gift Card section of your Flipkart account.

This amount will be added within 24 hours of successful delivery of your product.

You can use this amount anytime within a year to buy products from a wide range of sellers on our website or app.

VERBIAGE: (Assurance)

I request your kind understanding in this regard.

What I am doing for you now is, I am taking your request for resolution in this regard.

I do understand that you are keen on receiving the product.

I am sorry for the trouble that has been caused to you.

As I can understand that you are concerned about the delivery of your product.

As I can understand that you are concerned about the refund of your product ' '.

No need to worry, I will check and help you with this.

I certainly understand your concern.

I assure you that feedback has been shared with the seller and they'll do their best to make sure that you don't experience this again.

I assure you that feedback has been shared with the logistics team and they'll do their best to make sure that you don't experience this again.

As you are one of our valued customers, your satisfaction is one of our primary concern.

I want to assure you that additional measures are put in place so this does not happen again.

Feedback and suggestions from customers are taken seriously and have been instrumental to our success.

Please be assured that we will certainly consider your suggestion and look into the feasibility of implementing the same.

Thank you for your kind understanding in this regard.

I see that you have been one of our valuable customer and really sorry for the trouble you had to go through.

I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention.

I'll take this up personally with the courier service providers and make sure they take utmost care to ensure this does not happen again.

The estimated resolution date is just the maximum time frame.

I’ll make sure it’s passed on to our team.

Sorry about that. We'll share the feedback with [[seller/courier service provider]] so that they can put additional measures in place to make your shopping experience a delightful one.

Yes, I understand that. I’ll pass it on to {our team/seller/courier service provider} so that your experience can be a delightful/seamless.

Do not worry! Most of the orders are delivered on or before the promised date. Still, the seller will be unable to commit on an early delivery.

I’d like to assure you that we at Flipkart take stringent measures to ensure your details are completely secure.

I understand that how upsetting it would be that you haven't received your order.

I request your kind patience in this regard.

We're working with the seller and their partnered courier service provider to have your product reach you by June 29, 2019

I would like to inform you that the product has not reaches back to the seller yet. Once the product will reaches back to the seller he will initiate your refund.


I would like to inform you that your product ' ' has already been shipped by the seller on ' ' and it will reach you by July ' '.

1800 208 9898.



GOLI


This is certainly not the kind of service we want you to experience but very unfortunately things has turned out on this way.

I can understand how it feels as I am also a customer somewhere. I’ll make sure it’s passed on to our team.


We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.

I am sorry for the unpleasant experience you had to go through.

I request you to wait by July 04, 2019, you will surely get a resolution.

I am sorry to let you know has been an unexpected delay in having your order delivered. This isn't something we would want you to go through.

I completely understand that this has not been your best shopping experience.

I ensure you that, feedback will be shared to the seller and our team will work with them to minimize such issues which adversely affects our valued shoppers.



I would like to thank you for your understanding.

I will ensure precautionary measures are taken in order to avoid this situation next time around by the seller.


Please be assured that I will share your feedback with our team and management to minimize such instance by the seller and the courier partner.



We, Flipkart, as a team will do our best so this does not happen again and we're constantly working to enhance your shopping experience.

- Please be assured that the seller is putting in additional measures to make sure that your order-to-delivery experience is a delightful one.We, Flipkart, as a team will do our best so this does not happen again and we're constantly working to enhance your shopping experience.



I would like to inform you that in any case team will be unable to contact you on your primary number, they contact you on alternate mobile number.

I wish to let you know that payment methods available depends on seller and at the time of placing the order if the desired payment mode is available you can place the order using that particular payment method.

Extremely sorry for the trouble that has been caused to you.

Hope that you are doing good today.

I do understand that you want the resolution of this issue at the earliest.

Hope it will be useful for you.

Do not worry, we will surely help you.

We would never want any of our customers to go through such a case.

However, the team need some time to find the root cause of this issue so that we can provide you the correct resolution.

Kindly coordinate with us, we'll try to get back to you at the earliest with the possible resolution.

Trust me if it's in my hand, I could have definitely helped you out. As you are one of the valuable customer for us.

Trust me if there is an option with me, I could have definitely helped you out. As you are one of the valuable customer for us.

I do feel the situation you are in however, trust me this is not in my hand.

Please share your feedback survey. Your feedback is really valuable to us and will help us enhance your experience.

Your feedback is really valuable to us and will help us enhance your experience. As you are one of the valuable customer for us.

As you are one of our valued customers, your satisfaction is one of our primary concern.

We are trying to improve our services. Do not worry, your feedback will be shared to the seller.

As I checked your concern is already escalated to the team.

Would you like to share your alternate mobile number?


Please provide your alternate mobile number so that if in case your primary number will not be reachable then we will contact you on your alternate number.

Do not worry, at the moment I am escalating your concern.

Do not worry, at the moment I am forwarding your concern to the seller.

Sorry to inform you that currently, we are unable to commit for the same. As earlier informed, team is working on it.

Do not worry, at the moment I am escalating your concern. Team will surely get back to you with the resolution.




Please be assured that the seller will do their best to have the product reach you by earliest.

Your strong feedback will be shared with logistic partner. So, in future you will not face the same.

I deeply regret for same, but trust me we never wanted you to face such issue I make sure that such issue will not repeat again in future.


This is an unacceptable instance which took place.

Sorry to inform you that as we also do not have the happened instance details. So, we are unable to share with you.

I have duly noted your feedback with the assurance that such instances does not take place again.

We do fail sometimes in making a perfect experience for the customers.

Hope to serve you better in future.

Extremely sorry for the trouble caused once again.

My effort will be more emphasized to provide you a better service next time.



😍😍😍😍😍

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.


We'll let our specialists know about it so that you can experience the change soon while shopping with us.

Feedback and suggestions from customers are taken seriously and have been instrumental to our success.

Please be assured that we will certainly consider your suggestion and look into the feasibility of implementing the same.

We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right.

We've spoken to the courier service provider and they're looking into this and they'll take utmost care to ensure this does not happen again.

Wish we could process this request however we are unable to at this point of time.


We are sorry as we do not want our valuable customer has to face this experience for getting different items, while delivery.

Your kind understanding in this regard is greatly appreciated.

Do you have the product with the original product box, along with all the contents including price tags and labels?