Notes

As I can see

I will definitely share your feedback to the seller and provide you the fast delivery as soon as possible.

I would like to inform you that due to some technical issue I am not able to read the previous chat.
The rating is totally based on our conversation.

Are we connected?

Thanks for being a valuable Flipkart Plus member.

I would like to inform you that due to some unforeseen issue there is delay in the delivery of your product.
No worries, I am escalating your issue.



I would like to inform you that due to some unforeseen issue your order has been cancelled, I am sorry for trouble.

I would like to inform you that I am escalating your issue.

Since I have not heard form your side so I am closing the chat you can get back to us anytime we will be happy to assist you.

As I can see your product is out for delivery, I request you to please wait till 7 PM your product will be delivered to you.

I would like to inform you that you can ask your family members, friends or neighbor to receive it on your behalf.
I would like to inform you that you can ask your family members, friends or neighbor if incase they received it on your behalf.


As I can see your issue is already with our team and they will get back to you within 24 to 48 hours with a resolution.I request you to please wait till that time.

As I can see your issue is already with our team and they will get back to you by January 03, 2020. I request you to please wait till that time.


However, the Wishmaster will contact you is he is unable to locate your address.

As I have checked, you have canceled your previous return request and it is in cancel requested state no worries it will not take more than 24 hours to get canceled once it will be cancelled you can get back to us we will be happy to assist you.


I would like to inform you that your product has been shipped by the seller and will reach you by January 03, 2020.

I would like to inform you that your product has been shipped by the seller and will reach you by 7 PM today.

I have escalated your issue to our team and they will get back to you by January 01, 2020. I request you to please wait till that time.

As I can see the seller has completed your refund of RS. 4704 and it will be credited to your Credit card by January 29, 2019

As I can see your order is out of delivery and it will be delivered to you by 7 PM today.

I would like to inform you that the seller has initiated your refund and it will be credited in your account within 8 business days.

As I can see your order is shipped by the seller it will be delivered to you by 7 PM today.

I would like to inform you that right now I am not updated with the Wishmaster details.


I would like to inform you that Your product has been Approved by the seller and will reach you by November 05, 2019.

I would like to inform you that the seller will not be able to do any modification in billing details.
I would like to inform you that the seller will not be able to do any modification in address details.

May I know the reason why you want to cancel the order?

I would like to inform you that the seller will not be able to update order phone number, but you can add an alternate number.


As I can see the return request has been created and the pickup of the product will be done by January 02, 2020.
I would like to inform you that the seller has approved your return request the pickup will be done by January 02, 2020, once the pickup will be done the seller will initiate your refund and it will be credited to you in 2 business days.


I would like to inform you that shipment has reached a different location instead of the one closest to you due to incorrect pin code entered while placing order.










REPLACEMENT OR REFUND



As I have understood, you have received a defective product?

Have you received a different product from the one you have ordered?

Could you please confirm what is the exact difference between the product ordered and product received?

Please confirm have you got the same product as you have ordered.

Please confirm have you got the same product as you have ordered.

May I know what is the exact issue you are facing with the product?

I would like to inform you that the seller will be happy to provide you a refund for the product you have received.

I would like to inform you that the seller will be happy to provide you a replacement for the product you have received.

Please confirm shall I go ahead and make a refund request to the seller on your behalf.

Please confirm shall I go ahead and make a replacement request to the seller on your behalf.


I will share all the details with you in a moment, I do need to forward your request to the seller first.

I do need some information from your end regarding the same.

VOC-
Tags: Yes
Pickup address: Same
Alter numb : NA
primary: Same
Seal tampered: No

Please confirm, if the pickup address is same as at the time of delivery.

Please confirm if the primary contact number is working.

Would you like to share any alternate contact number?

Could you please let me know if the seal on the product box was broken or tampered, when you opened the external ?

Please confirm whether you have brand box and MRP tag which you have received along with the product?

I'd like to inform you that as per the seller policy, the troubleshooting steps is mandate to proceed for return for this issue.

Please keep the item along with the original product box, accessories and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.

Please be informed that the pick up will be done by December 30, 2019 and the refund will be credited to your account within two business days after the pick up.

I request you to kindly share the bank account details.

(1) Account holder's name
(2) Account number.
(3) IFSC Code.

I would like to let you know that you have just received a One time password on your registered mobile number.

Request you to please confirm it.

...IF BANK DETAILS ARE ALREADY THERE..........................

Please confirm the bank details. As I had a check, the bank details were already there.

Account number ending with 896.

IFSC Code: CNRB0002614

Do you wish to have refund in the same account?

I would like to inform you that since your product comes under 10 Day Replacement seller will not be able to provide you a refund.

I would like to inform you that the seller can only replace your product only if you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website/App/Mobile site within 10 days of receiving the product.

I am happy to let you know that the seller has already arranged a replacement for the product and it'll reach you by August 17, 2019. The item originally delivered to you will be picked up at the same time.

However, your feedback will be shared with the seller and courier service provider and they'll take utmost care to ensure this does not happen again.

I am sorry to inform you that the seller will only be able to provide you a refund for your product at the moment.

I would like to inform you that I have forwarded your concern to the team and team will get back to you with an update on or before October 28, 2019.






Goliyan


We are providing feedback to the seller in order to minimize such issues faced by the shoppers like you.

Please treat this as an exceptional case and give the seller one more chance to set this right.

I want to assure you that additional measures are put in place so that this does not happen again.

I understand that there has been a delay in the delivery of the product. Hope I could helped you out on priority basis.

I completely understand your disappointment and we don't want our valued customer to face such issues.

Do not get dishearten, I will surely help you out in this.

Hope I could help you with your respective choice.

I understand you are upset from this, however I am sorry from the bottom of my heart. No worries, I will personally highlight this.

I am sorry to inform you that I will not be able to provide you the details at the moment as it is not updated by the courier service provider.

I am sorry to inform you that I will not be able to provide you the contact details of delivery person at the moment as it is not updated by the courier service provider.

Your feedback is really valuable to us and will help us enhance your experience.

Please be assured that the team is working on your issue to ensure that you receive your product as soon as possible.

I understand that it must have been very frustrating for you to have waited for your order so eagerly.

I understand that there has been a delay in the resolution and your kind understanding will be much appreciated in this regard.

It’s perfectly understandable that you’re very upset about what’s you are going through and your kind understanding will be much appreciated in this regard.

I completely agree that this hasn't been your best shopping experience. Please be assured that I will share your feedback with our team and management to minimize such chances in the future.

Please be assured that your urgency will be mentioned to the team.

You are a valued customer and this is our way of thanking you for your loyalty and continued trust based on your past purchases on Flipkart.

I do want to help you in this regard. I am trying my best to make things right for you with my efforts.

I do want to help you in this regard but I am sorry, at this point, return cannot be accepted.

I would feel the same if I would be at your place however, trust me sir I have done my best at my end.

I hope you will understand my limitations.

I really wish to do my best to make things easy for you with all the access that has been provided by the seller and the organisation.

Not to worry, I can understand your disappointment and I would like to assure you that your strong feedback will be shared to the delivery partner to make sure that you will never face any inconvenience with your future orders.

I can understand that how it feels when you are eagerly waiting for your product and it comes to know that your order is delay.

Please do not get disheartened. We will take it as a feedback and we will improve our services in the future.

Sushma, there are certain stages and circumstances. As per those, the case is escalated to the respective team. The seller would have been happy to provide the resolution but as the policy period is over, the seller cannot raise the request.

Please be assured, your urgency for this product will be mentioned to the delivery partner so that they can try their best to have the product reach you by on or before the promised date of delivery.

Be assured, this is the maximum date provided to you. Your order can also be delivered before the promise date given to you.
Be assured, this is the maximum date provided to you. You can accept much faster resolution.

You have all the rights. You can do whatever you want but I am trying my best to assist you as much I can.

Please do not mind. There are certain organisational policies and procedures to follow before taking any action.

Deepu, I would like to let you know that the cost of the item varies with time as per the competition in market.

I cannot promise about the same, there are many factors on which it depends. A price is imposed on the firm by market conditions.

Definitely, your feedback will be mentioned to the back end team so that more facilities can be implemented as per the customer's convenience.

Definitely, we have received it and also, your case has assigned. Our team will provide you an update as soon as possible keeping in view the entire circumstances.

You should have more experience about the organisational procedures and policies as well as about the variation in marketing rules as per the competition.

We always value customers who are keen to give us their feedback. I will be sure to pass on what you have told me to our managerial team