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We're sorry for the trouble you had to go through.
We looked up and found that you have already cancel your order at the time of delivery.
We'd like to let you know that since the item is marked ‘Out for Delivery’ on our system.
We'd also like to let you know that your issue is escalated to our concerned team.
Please be assured that our concerned team looking into this and they will get back to you with an update by January 17, 2020.
Please note, you are important to us and great customer service is a top priority for us.
We assure you that feedback has been shared with the seller and the courier partner and they're working on putting in additional measures to avoid instances like these.
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