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434 01 MOST
13th January 2020
Customer service department IKEA
664/10 Chlumecká
198 00 PRAHA
Dear Sir or Madam,
I am writing to complain about an alarm clock that I bought two days ago from your shop in Prague - Černý Most.
The clock works fine, but the alarm does not work. When I try to set the alarm for my work, it does not make any sounds. The clock button is on, the clock hands are ticking but there's no ringing.
I am returning the alarm clock to you with this letter. I would be grateful if you could repair it or send me a new one. As you will understand, not having an alarm clock is extremely annoying, so I would appreciate it if you could deal with this matter immediately.
I look forward to hearing from you.
Yours faithfully
Karolína Dosková
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