Notes
Notes - notes.io |
if cx contacted with in refund SLA, request the cx to wait till promise SLA date and inform that refund will be credited and share the last 3 digits of the account number available on Smart Assist for IMPS/NEFT over the call & SMS.
Tagging : Create Incident >>> Refunds >>> Refund related enquiry >>> Refund Status enquiry >>> CS Voice >>> waiting for internal update
If the refund reference number (ARN/RRN) is available on Smart Assist share the details with the customer over an SMS
If NOT share the SLA details with the customer over an SMS
Share the last 3 digits of the account number available on Smart Assist for IMPS/NEFT refund over SMS and call
For the Sms to the cx , we have to go to the incident:- refund status enquiry>> click on right side notes>> select the cx primery number>>
select Reason:- refubnd related enquiry> SElect sub reason :- refund confirmation.>> submit.? we can edit the sms that we have to send it to cx.
|
|
Notes.io is a web-based application for taking notes. You can take your notes and share with others people. If you like taking long notes, notes.io is designed for you. To date, over 8,000,000,000 notes created and continuing...
With notes.io;
- * You can take a note from anywhere and any device with internet connection.
- * You can share the notes in social platforms (YouTube, Facebook, Twitter, instagram etc.).
- * You can quickly share your contents without website, blog and e-mail.
- * You don't need to create any Account to share a note. As you wish you can use quick, easy and best shortened notes with sms, websites, e-mail, or messaging services (WhatsApp, iMessage, Telegram, Signal).
- * Notes.io has fabulous infrastructure design for a short link and allows you to share the note as an easy and understandable link.
Fast: Notes.io is built for speed and performance. You can take a notes quickly and browse your archive.
Easy: Notes.io doesn’t require installation. Just write and share note!
Short: Notes.io’s url just 8 character. You’ll get shorten link of your note when you want to share. (Ex: notes.io/q )
Free: Notes.io works for 12 years and has been free since the day it was started.
You immediately create your first note and start sharing with the ones you wish. If you want to contact us, you can use the following communication channels;
Email: [email protected]
Twitter: http://twitter.com/notesio
Instagram: http://instagram.com/notes.io
Facebook: http://facebook.com/notesio
Regards;
Notes.io Team
