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Issue: Member placed an order
Resolution: Representative assisted the member.
(If successfully placed, include order# and log it in)

Issue: Member doesn't received their card yet.
Resolution: Representative advised customer to wait for the card to arrive until Jan. 15 then if it didn't arrive on that day, give us a callback to request for a card replacement.

Issue: Member's card status is inactive-expired
Resolution: Representative recommended the member to coordinate with their health insurance provider

Issue: Member's card is not activated
Resolution: Representative successfully activated member's card.
     
 
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