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in delivery while the shipment has reached the nearest delivery hub <_customer name_>, while we understand your concern, we'd like to let you know that once your shipment reaches the courier service provider’s nearest delivery hub, they deliver the item to you based on their planned delivery schedules. Having said that, you can be sure that your order will reach you on or before<_promised_date_>.
[If customer wants the delivery to be prioritised]
[I’m sorry<_customer name_>, the seller’s partnered courier service provider does not currently support priority delivery services.]
We hope you understand.
8.
Only for Ekart shipment-
Schedule delivery as per customer request by following the below DT path (Reschedule date can be set until 5 days from the current date)
DT path: Delivery Related >>> Special Request >>> Change Delivery Date >>> Change the date
18.
need to assign the case./.as per the t&c
Tagging on SA: Create Incident >>> Offers >>> Targeted Discount/External Coupon >>> Unable to redeem Discount/Code >>> Unresolved
19.
In case of a tie, unique and closest answers will be a tiebreaker, and if the tie persists, the fastest response will be adjudged the winner.
21.
Winners will be declared within 48 hours from the end of the Contest Period and they can check their details in the winner's list published on the Game Zone
29.
DIFFERENT_MODEL_RECEIVED
38.
Politely deny the request and close the case
Inform customer the product belongs to the non-returnable category
No return to be created for:
Performance issues
Color/fit/(Size issue)
Customer remorse (Customer do not liked the product)
Quality issues
Customer return DT >>> Not eligible for return
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