Notes

Hi Santosh,

Thanks for your valuable time over the call.

As per our telephonic conversation we understand that your experience with the Express bees has been an unpleasant one.

We are sorry for the trouble and this isn't something we would want you to go through.

We can completely understand how frustrating and annoying the situation can be when something like this happens but believe us it was never our intention.

We assure you that feedback has been shared with the seller and the courier partner and they're working on putting in additional measures to avoid instances like these. You can be sure that we'll take definite steps to set this right.

We would like to let you know that courier selection for deliveries of orders is done by sellers based on availability of courier service providers at their location and the type of product. Due to this, they'll not be able to ship your order through a specific courier partner.

We would like to assure you that all the courier service providers ensure prompt and hassle-free order deliveries.

We'll make sure that your appreciation is shared with 'Ecom Expres' for leading by example. We'll also bring this to the notice of our team and management.

We'll always do our best to make sure that you have a great shopping experience, every time.

If you have further query from us, feel free to write back to us or you may call on our toll-free number 1800 208 9898.

We hope this helps.

Santosh, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.