Notes

Capture the below mentioned details in the incident note, tag the case as mentioned and provide Oathkeeper TAT to customers. DO NOT take action on return

Customers issue (Ex: accessory missing, accessory defective/ damaged etc)
Type of accessory (charger, headphone, data cable, any others)

Create incident >> Refunds >> Refund Related Issues >> Mobile accessory issue - TOA request >> Unresolved 33

damage and missing 32

This is a non-returnable category however, refunds can be processed by L1 (refer to the supporting document for details

Expired product received 30

Offer duration: 16-December-2019 (12:00 am) to 17-December-2019 (11:59 pm)

Brief:

Customers can participate in this offer by placing the correct answer to the questions asked. Every 100th participant (i.e 100th,200th,....) will get Flipkart Gift Voucher worth Rs.100 if all the questions are answered correctly.



Important points to note:

Each winner will receive Flipkart Gift Voucher in the email IDs on January 15th, 2020
Only the First entry will be considered for participation, subsequent entries will be disqualified.
Max 1000 winners will be selected for the Flipkart Gift Voucher.
In case of a tie, unique and closest answers will be a tiebreaker, and if the tie persists, the fastest response will be adjudged the winner.
A Valid response needs to be a non-negative number, the whole number. '0' is not a valid response.
25

How to redeem the offer?

Eligible users must visit https://www.flipkart.com/redeem-voucher and validate voucher code
The list of Eligible Products under the offer can be found on clicking the offer listed under 'My Coupons' section of your Flipkart account

Important points to note:

The discount will be automatically applied as per this T&C, once the product is added to cart. Customers will not be required to perform any additional steps to apply the offer
Customers can view the details of your Discount under 'My Coupons' section 23


Important points to note:

Winners will be declared within 48 hours from the end of the Contest Period and they can check their details in the winner's list published on the Game Zone
The prize/ benefit which customers are entitled to will reflect along with redemption instructions, on the Platform
My Account > My Rewards in case the prize/ benefit is a targeted discount
To the registered email of the winners if the prize/benefit is an electronic gift voucher
SuperCoins Zone > SuperCoins Balance, if the reward is SuperCoins
The appropriate prize /benefit will be available within 30 days from the declaration of winners
Prizes/ benefits, in case the same is a targeted discount must be redeemed within 72 hours from the date when the prize/ benefit reflects in the 'My Rewards' section on the Platform 21