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Politely deny customer's request and inform the customer that the product comes along with the price tag.
Raise a return through 'Customer Return DT' with the issue type 'Smart pick-up check override'
Raise a return through 'Customer Return DT' with the 'Quality' issue type
2. If customer said that the device is not turning on and he is facing 'Battery issue + Wifi /connectivity issue' with the product. What will be the return reason in such a scenario?
Create a return under ‘Smart pickup check override’ as customer is facing multiple issues
Create a return under under 'Defective' issue type as device is not turning on
As device is not turning on, raise a return under 'DOA' issue type
3. Customer said that the mobile he received is restarting again and again. Also, the sim tray is damage and the model of the mobile is different. What will be the return reasons in such a scenario?
Apologize to the customer and create a new return with the issue type 'Item or part was broken/damaged on arrival'
Apologize to the customer and create a new return with the sub issue type 'Product received is not a mobile'
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