Notes

(DD) delay in delivery
-----------------------------------------

Not to worry, I am escalating the issue for you to the relevant team, please share the alternative contact number.

---------------------------------------------------------------------------------------------------------------------------
I have checked and see that there has been a delay due to unavoidable courier related constraints.
I am sorry for the trouble caused to you.
I completely understand and this isn't something I would want you to go through.
You can be sure that we'll take definite steps to set this right.
Make sure stern action is taken regarding this issue and you don't have to go through this again in future.
Good news, team is investigating the issue for you.
You will get a resolution for the same by January 02, 2020.
As I have not heard from you, I am escalating your case so that issue will be resolved on priority.

Not to worry! We are looking into it so that the issue will be resolved on priority and we need your alternative contact number.
It is because in the meanwhile if we need to contact regarding the same.

-------------------------------------------------------------------------------------
I am escalating the issue for you, please share the alternative contact number.
I do understand the situation you are going through.
I completely understand your concern. If I would be at your place, I would feel the same.
I do understand the importance of timely delivery of order.
I completely understand your disappointment, we don't want our valued customer to face such issues.
I will surely share your feedback with the seller and courier service provider, please be assure.
Team will get back to you with the best resolution.
May I have your alternate number?
However, we will try our best to get it sorted out soon, you can be sure that we'll take definite steps to set this right.

Not to worry, if in unlikely event the product will not deliver to you today by 7 PM, rest assure the issue is already escalated to the team and it will be resoled by July 22, 2019.

I completely understand and this isn't something I would want you to go through. You can be sure that we'll take definite steps to set this right.

TOA
------------
Although, the seller will not be able to make up for this delay, the least can be done now is to ensure that the shipping charges you’ve paid for the item are refunded, which in this case is Rs.27/-.

This amount will be credited as a Gift Card in your Wallet within 24 hours of successful delivery.

You can use this amount anytime within a year to buy products from a wide range of sellers on our website or app.


--------------------------------------------------------------------------------------------------------


I am sorry to let you know that there has been an unexpected delay in having your order delivered.
We are working closely with the service providers to get this sorted and we will get back to you as soon as possible.
Not to worry, I am escalating the issue for you to the relevant team, please share the alternative contact number.
I wish I could do more than apologize hence I am escalating this issue to the team to make sure stern action is taken regarding this issue and you don't have to go through this again in future.


I have checked and see that there has been a delay due to unavoidable courier related constraints.
I completely understand that it has been inconvenient for you.
However, we will try our best to get it sorted out soon and would appreciate your patience and understanding in these regards.
Also, can you please help me with an alternate contact number of yours?
It is because in the meanwhile if we need to contact regarding the same.

However, the seller is working with courier service provider to deliver your order as soon as possible.

Please treat this as an exceptional case and give the seller one more chance to set this right.
The seller will make sure that you will never face such incident in your future purchase with us.

We are working to get it resolved and will get a resolution on the same by XXXX.



Below is the template you can use when TOA is issuing to the cx for Delay in Delivery:
------------------------------------------------------------------------------------------------------------
Although the seller's partnered courier service provider will not be able to make up for this delay, for your continued trust in us and for being patient, they will add ₹ /- to the Gift Card section of your Flipkart wallet within 24 hours of the product delivery.

You can use this amount anytime within a year to buy products from a wide range of sellers on our website or app. This Gift Card will be valid for a year from the date it is credited to your Flipkart Wallet.

I’d also like to assure you that we’re doing everything possible to give you a better experience the next time you shop on Flipkart and hope you’ll understand.

Please trust me and be assure that we’re doing everything possible to give you a better experience the next time you shop on Flipkart and hope you’ll understand.