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As I can see, the issue has already been highlighted to the team and they will get back to you with the solution by January 14, 2020.
The time period given to you is the maximum time for the team to contact you.
Be rest assured, the team will contact you within the promised time and solve the issue for you.
Not to worry, I am escalating the issue to the concerned team.
Please provide your alternate number, so that we can contact you on your alternate number when the primary number is not reachable.
Since I Haven't heard from your end, don't worry I am escalating the issue to the concerned team.
I would request you to please wait for the given timeline and the team will update you on the same.
The team is working closely with the courier partner for the issue and will make sure that the product is delivered fast to you.
I am sorry to inform you that your order was delayed due to an unforeseen issue faced by the courier service provider.
-( delay in delivery)
Please confirm have you checked for it with your friends, relatives or neighbors?
As it might be the case that the package has been received by them on your behalf.
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