Notes

Feedback 3

I would feel the same if I would be at your place however trust me sir, I have done my best at my end.

I do want to help you in this regard. I am trying my best to make things right for you with my efforts.


( DELAY IN DELIVERY IF CX DISPUTES WHY YOU TAKING SO LONG TO RESOLVE)
However trust me, if there could be anything else I have done it for you.
I know how hard it is to trust for you now. However, I have done my best at my end. Trust me, you will not face any issue and team will provide you the best resolution in this regard.

Since your case is already with the team, it is my humble request to please wait for an update by the team by January 22, 2020. They will provide you best resolution regarding this.

Please not to worry, the team is working on this issue so that it can be resolved as soon as possible.
I do not want to make fake commitments so I have shared the same thing that the seller has shared with me.

I hope you will understand my limitations.

Please give a chance to let the seller correct this mistake. I do value you and your time in this regard.

We do want to keep you as a happy customer for a long time.
I do understand that you must be upset for the same however, please be assured that the product will be delivered to you at the earliest.

Customer smile is our first priority.

I really wish to do my best to make things easy for you with all the access that has been provided by the seller and our organisation.

I am glad that you are bringing this to my attention. I completely understand your concern I will share your feedback in this regard.

I greatly appreciate that you are taking this initiative and bringing this to my attention.

Your suggestions and feedback is something that is very important to us to make your online shopping experience better.

I do value you as a valuable customer, your time, your money and appreciate your business.


Give us a chance to help you and to keep you with us as a happy customer.



Cases out of control ( MY OWN)

I do feel the situation you are in however, trust me this is not in my hand.

I really wish to make it easy for you with all my efforts, I will surely submit your feedback in this regard.

Please accept my deepest apologies in this regard, I am extremely sorry for this you had to face this issue.


Empathy


I do understand the situation you are going through.

However, trust me if there would be anything else then I would surely provide you that information as well.


I do understand the importance of timely delivery of order.


We do have to work within the policy.


You have been such an awesome and understanding customer.

Sorry to inform you that we always work for the better services however, I can understand that your experience has been not so good.


I am so thankful that you are appreciating my efforts.

Once your product will be out for the delivery, Wishmaster will call at your registered phone number if he will not be able to locate your address please be assured.


Since, I have not heard from your end so I need to close this chat.


Customer appreciation.

I greatly appreciate your kind understanding and cooperation in this regard.

You have been such an awesome customer, very few customers understands that we do try our best at our end to help each customer.

Your every word means a lot to me.


Priority specific and early delivery denial

NOTE: You will not need to add specific and priority templates those templates have already been added

I completely understand your concern however trust me this is something which is not under my control. The delivery of any order depends on so many factors.

It is a process that takes time. We have to work within the policy that has been mentioned by the seller and as per the courier service providers.
I really wish that I would be able to help you for the same however, I do not wish to make nay fake commitment with you.

If the seller would have provided any option to provide you early delivery then I would have requested for you.

However, I have done everything what I was able to do to make it easy for you.
I will share your feedback as well.


Delay In delivery (if case is already with team)

I will go ahead and will check the status of your order, please be assured.

I do understand the situation you are going through.

bGood news is your case is already with our team and team will get back to you with a resolution.
You will get a resolution for the same by ____________.

EMPATHAY /
Not to worry, your feedback will also be shared with the seller so that you will not have to face this issue again in future.
Not to worry, your feedback will also be shared with the courier service provider so that you will not have to face this issue again in future.

Please be assured, I will do my best to make everything easy for you.
call chat:
If you'd like a callback from us, just follow these simple steps:
1. Please visit the Help Centre (App) or 24x7 Customer care (Website) section
2. Select 'Contact us'
3. Choose the contact option 'Call me back'

Rest assured, you'll receive a call back from us to help you with your query.
As informed earlier at the moment, we can only chat in English.
You can also call us on the toll free number '1800 208 9898'
I would like to let you know that the seller has refunded Rs. XX/- to your Debit card on December 10, 2019.

This will be credited to your account by December 21, 2019 as per standard banking procedures.
This should have been credited to your account by December 21, 2019 as per standard banking procedures.


The reference number for this refund is QUR27855704728.

I request you to wait till the end of the day today for the refund of your order.

I request you to please get in touch with the respective bank if you have not received the refund.

Please check the previous statement/unbilled transaction of your credit card before reaching out to the bank.


If you will not receive the refund by the mentioned time. Please let us know and we will surely help you out.

If they are unable to help, you may raise a dispute with the bank's grievance department and they will surely help you out.


In case of any delay, please contact to PhonePe on or call them on 01246789345.

In case of any delay, please contact your bank's customer care using the number mentioned on the back of your card.

I request you to get in touch with your respective bank for the refund of your order, they will surely help you out.

I would like to add that the seller has refunded 80 coins for your order to your Flipkart Plus account on August 20, 2019.

This will be a credit to your account on August 21, 2019.