Notes

RETURN CREATION PROBING


May I go ahead and the ask the seller to create return on behalf of you?

Please confirm, if you would like to go ahead with the same?

At this moment the seller can provide a replacement for the product.

1. Could you please let me know whether the outer package seal was tampered or not, when you received the product? 9 damaged )

2. Please confirm whether you have brand box original packaging and MRP tag and accessories which you have received along with the product?

3. Also confirm whether the pickup address will be same as delivery one to raise the return request.

4. Your primary number '' is correct or not.

5. Would you wish to update an alternate number?

6. I request you to share the bank details so the seller can proceed the refund request.

(1) Account holder's name (Should be the same as registered for the order).
(2) Bank name and Branch.
(3) Account number.
(4) IFSC.

I would like to let you know that you have just received a one time password on your registered mobile number.

Request you to please confirm it.

...IF BANK DETAILS ARE ALREADY THERE..........................

Please confirm the bank details. As I had a check, the bank details were already there.

Account number ending with XXXXXX

IFSC Code: XXXXXXXX

Do you wish to have refund in the same account?

Please give me a minute or two while I forward your return request to the seller.
🤟🏻


I need few confirmations from your end.

Please let me know if the outer package of product was fine or tempered.

Would like to confirm if you have the original box, accessories and tags which were given to you with the product?

Would like to confirm whether you want a pickup of the product from the same address:
#### address####

Is the primary number 'xxxx' working fine?

Would like to confirm if you want to add an alternate number?

Give me a minute or two while I forward the request for return.


Could you please confirm what is the exact difference between the product ordered and product received?

I would like to let you know that the seller has to raise a refund/ exchange/ replacement request for the product. Please give me a minute or two so that I can forward your request to the seller.

I would like to let you know that the seller can provide a replacement for the product. Would you like to go ahead with the replacement for the product?

Please let me know the order ID for which you are concerned.
Please let me know the product name for which you are concerned.
Thank you for sharing the number.
You can reach the delivery agent by calling this number:
As I have escalated your issue to the team, the team will get back to you with the resolution by October 23, 2019.
Your FurnCentral Wood Porta... with order ID OD117177448820421000 has been shipped and will be delivered by Monday, Dec 02, 2020. You will receive another SMS when the Wishmaster from Ekart Logistics is out to deliver it. Track your shipment here http://fkrt.it/HrD904uuuN

cx was concerned for the status of the product shared info hence tagged here

cx wants call back so shared the call steps hence tagged here

As I can see, your order is out for delivery and I request you to wait till 7 PM today for the delivery of the product.
As I can see your order is approved by the seller, I request you to please wait on or before January 11, 2020 for the delivery of the product.
Be assured, you will get your product by 7 pm today.
cx was concerned for the product shared tat
alternate no NA

cx was concerned for the status of the product as the case was already with the team shared tat
alternate no
update dt was not highlighted hence tagged again from here
incident id

cx didn't responded hence tagged here

As I have escalated your issue to the team, the team will get back to you with the resolution by January 23, 2020.

cx was saying in hindi shared call back steps hence tagged here

The seller can help you with the replacement/refund.

May I go ahead and ask the

This is the maximum time team needs to get it resolved.

Please let me know the exact issue you are facing with the product.

no relevant

I would like to inform you that when your order is in transit, we can not forecast any unforeseen issues that might come in the way.

On checking the record details, I would like to let you know that the product is ready to be shipped by the seller, so the contact number will not be able to change now but the seller will be update your new contact number as an alternate contact number.

Please confirm have you checked it with your friends, family, neighbor and security guard may be they would have received the shipment on your behalf?

I would like to let you know that thee shipping and packing depends on the seller, not to worry you will get your product on or before your promise date.