Notes

CX want to cancel the order - After Shipping
I understand your concern that you'd like to cancel your order "OD111016891627844000".
I would like to let you know that your order has been cancelled as requested by you and the shipment was returned to the seller.
A refund of Rs.××/- will be initiated within 04 business day from the date of cancellation. This is the time required for the courier service provider to confirm the cancellation.
{If the payment source is bank account/ Credit or Debit card}
Once that is done, it will be credited to your Credit Card within 6 business days, as per standard banking procedures.
{If the payment source is Gift Card}
Once that is done, it will be credited to the Gift Card section of your Flipkart wallet in 6 days. You can check the balance and validity of your Gift Cards here: http://fkrt.it/bqrfRzNN
{If the payment source is PhonePe}
Once that is done, it will be credited to your PhonePe Upi within 6 days and you can check the available balance here: http://fkrt.it/bqrfRzNN
You can also cancel your orders by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'.
Click this link http://fkrt.it/sDargyNN to know more about cancellations and refunds on Flipkart.



Same City misroute
I am sorry to let you know that the shipment has reached a different location instead of the one closest to you due to incorrect pin code entered while placing order.
I’d request you to please wait for additional 3 business days for delivery.
Tagging on SA: Order delivery >> Order status related >> Status check


Accessories included in the sales package

Tagging: Product Purchase Queries > Product Specific Information > Details about accessories included with product > solved

I am sorry to know that you've not received '' with your Varshine PORTABLE MINI 4 IN 1 Electric Sewing Machine.
We'd like to let you know that the sales package of your product does not includes 'tention, bobbin spindle and bobbin cover'. Hence, seller will not be able to help you out in this.
You can also check the same on product page by clicking here: https://www.flipkart.com/realme-3-radiant-blue-64-gb/p/itmfe68wrbfnzqwz?pid=MOBFE68WMCYD5SRT&lid=LSTMOBFE68WMCYD5SRTCRBDHW
In case, you need any further assistance, please feel free to contact us and we'll be happy to help you.
Hope you'll understand.





Returns
RETURN PROBING
_______________________________________________________

I need few confirmations from your end.

Please let me know if the outer package of product was fine or tampered.

Would like to confirm if you have the original box, accessories and tags which were given to you with the product in unused condition?

Would like to confirm whether you want a pickup of the product from the same address:
#### address####++++++

Is the primary number ”xxxx” working fine?

Would like to confirm if you want to add an alternate number?

Give me a minute or two while I forward the request for return.


Could you please confirm what is the exact difference between the product ordered and product received?

I would like to let you know that the seller has to raise a refund/ exchange/ replacement request for the product. Please give me a minute or two so that I can forward your request to the seller.

I would like to let you know that the seller can provide a replacement for the product.




Replace expect

We are sorry to hear that the ‘Optimum Nutrition Gold Standard 100% Whey Protein’ you’ve received is not as specified on Flipkart. We assure you that feedback has been shared with the seller and the courier partner and they're working on putting in additional measures to avoid instances like these.
As requested, the seller has arranged a replacement for the product and it'll reach you by February 02, 2018. The item originally delivered to you will be picked up at the same time.
Please keep the item along with the original product box, accessories and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.
You can expect more updates once the replacement item is shipped. You can also check your order status here: http://fkrt.it/bqWLi~NN
We’d also like to assure you that we’re doing everything possible to give you a better experience next time you shop on Flipkart.

Wait Refund- Bank/Credit Card/Debit Card

We are sorry to hear that the ‘PRODUCT NAME’ you received is damaged. We assure you that feedback has been shared with the seller and the courier partner and they're working on putting in additional measures to avoid instances like these.
As discussed, a return request has been created for the order and a refund of Rs.425/- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.
You’ll receive an email and SMS with the refund details, after which the money will be initiated to your ICICI Credit Card within 01 business days, as per standard banking procedures.
Please keep the item along with the original product box, accessories and tags ready for pickup by January 22, 2018 as the Wishmaster will not be able to complete the pickup in case any item is missing.
In the future, you can raise a return request for your orders using our app or website. Just go to 'My Orders' on your Flipkart account, select the item, click 'Return' and follow the prompts.
I’d also like to assure you that we’re doing everything possible to give you a better experience the next time you shop on Flipkart.

Exchange and Expect

I am sorry to hear that the Provogue Casuals you have received does not fit.
The seller has arranged an exchange with 'Provogue Casuals (Size UK/India- 07)' and it'll reach you by December 27, 2017. The item originally delivered to you will be picked up at the same time.
Please keep the item along with the original product box, accessories and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.
You can expect more updates once the exchange item is shipped. You can also check your order status here: http://fkrt.it/bqWLi~NN
I would like to thank you for your continued support and trust.






Wait and Replace

I am sorry to hear that the ‘PRODUCT NAME’ you have received is not as described on Flipkart. We assure you that feedback has been shared with the seller and the courier partner and they're working on putting in additional measures to avoid instances like these.
As requested, the seller has arranged a replacement for the product and it'll be shipped after the pickup of the originally delivered product is done and confirmed by the courier service provider. The pickup will be completed by May 04, 2018.
Please keep the item along with the original product box, accessories and tags ready as the Wishmaster from Delhivery Logistics will not be able to complete the pickup in case any item is missing.
Only in case of Electronics item: Do remember to do a factory reset, erase all personal data and remove any storage cards before handing it over.
You can expect more updates once the replacement is shipped. You can also check your order status here: http://fkrt.it/bqWLi~NN
We would like to thank you for your continued support and trust.

Wait and Refund- PhonePe

I understand your concern about the refund of your order OD111307308325835000.
We are sorry to hear that the ‘PRODUCT NAME’ you received is not as per your expectation.
As specified by you, a return request has been created for the order and a refund of Rs.565/- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.
You’ll receive an email and SMS with the refund details, after which the money will be credited to your PhonePe wallet within 02 business days and you can check the balance here: http://fkrt.it/bqrfRzNN. You may transfer this money to your bank account any time using the ‘WITHDRAW’ option under 'PhonePe Wallet' and the amount will be credited to your account instantly. For more details on your PhonePe account click here: http://bit.ly/2n8QtcH.
Please keep the item along with the original product box, accessories and tags ready for pickup by January 30, 2018, as the Wishmaster will not be able to complete the pickup in case any item is missing.
I’d would like to thank you for your continued trust and support.





Can I buy products on Flipkart using SuperCoins?
SuperCoins can be used only to redeem third-party benefits. However, if you are a Flipkart Plus member, you can also use the SuperCoins to buy select products sold by select sellers on Flipkart.
To know more about how Flipkart Plus members can use SuperCoins to buy products at 'SuperCoins Price', click on the below link:
https://www.flipkart.com/pages/plus-tnc
Can 'SuperCoins Rewards' be cancelled or returned?
I am sorry to let you know that once 'SuperCoins Rewards' are purchased they cannot be cancelled or return.
To know more about the program click : https://www.flipkart.com/pages/plus-tnc

I've lost my Gift Card PIN, what can I do?
If you've bought the Gift Card from Flipkart directly, you can resend the Gift Card details to the recipient by following these simple steps:
1. Go to 'My Orders'
2. Select the Gift Card order
3. Click on 'Resend Gift Card' and the recipient will get the Gift Card with a new PIN
If you've got the Gift Card as a Gift, you may get in touch with the original buyer and they will be able to help you out.


Partial Payment (not enough balance in Wallet/Phone/Gift Card)
You can pay part of the amount through your wallet/Gift Card and the remaining through any other prepaid payment modes like Credit/Debit Cards, Flipkart Gift Cards, and Netbanking.
Please note that wallet/Gift Card cannot be combined with Cash/Card on Delivery (CoD) payment mode for now, and bank offers will not applicable for partial payments from the wallet.

What are the refund timelines if I cancel or return a product?
The refund timelines will depend on the payment modes as listed below:
Debit card - 7-9 Business days
Credit - 7-9 Business days
Netbanking - 3-7 business days
COD - IMPS, 1 Business days
EMI (Standard+No cost+Debit card) - 7- 9 Business days
Flipkart Pay Later - 24 to 48 hours
Gift Card - 24 hours
PhonePe:
PhonePe wallet - 24 hours
PhonePe UPI - 1 business day
PhonePe Credit/Debit card - 7 business days
Note: Refunds will be credited to the payment source used at the time of placing an order.
The mode of refund in case of payment through 'Cash on Delivery' will be IMPS

Flipkart Axis Bank Credit Card
Flipkart Axis Bank Credit Card is a credit card issued by Axis Bank in association with Flipkart Internet Pvt Ltd. (Flipkart) and Mastercard. Every purchase that you make on Flipkart.com and outside Flipkart.com will earn you unlimited cashback that will be credited to your credit card account. You can use these cashback for your future purchases.
Please note that a joining/annual fee of Rs. 500 is applicable.

How can I apply for Flipkart Axis Bank Credit Card? Am I eligible for the card?
You can apply for the Flipkart Axis Bank Credit Card by visiting the Flipkart Home Page and clicking on 'Apply Now' on the banner or by going to the Flipkart Axis Bank Credit Card section under 'My Account'. Alternatively, you can apply for the card through Axis Bank's channels such as by visiting any of their branches, tablet sourcing, Axis Bank mobile banking app, etc.
key benefits of Flipkart Axis Bank Credit Card
Some of the benefits of Flipkart Axis Bank Credit Card are:
- 5% cashback for spends on Flipkart, Myntra, 2Gud
- 4% cashback for spends on preferred partners (MakeMyTrip/GoIbibo, Uber, PVR, Curefit, UrbanClap)
- 1.5% cashback for spends on all other merchants
- No Cost EMI applicable for purchases on Flipkart for all tenures
- Four complimentary domestic lounge access visits
- 1% Fuel surcharge waiver upto Rs. 500 per month
Welcome benefits:
- Flipkart Gift Card of Rs. 500 as an activation benefit for transacting with the card anywhere, for any amount
- 15% cashback upto Rs. 500 on Myntra
- Rs. 500 off on domestic hotels via Makemytrip
- Rs. 500 off on domestic hotels on Goibibo
- Benefits of upto Rs. 900. Unlimited access to 6 months of Gaana Plus membership. 50% off for the next 6 months
- 20% off upto Rs. 400 on UrbanClap
Please click here for terms and conditions.

Invoice Self-serve
You can easily send invoices to your email ID from your Flipkart account. To do so, visit My Account › Orders, choose the order for which you'd like the invoice for and click on the 'E-mail Invoice' option.


RETURN PROBING http://notes.io/8kmJ, http://notes.io/8kmH, http://notes.io/8kmG, http://notes.io/8kmF

___________________________________________
I need few confirmations from your end.

Please let me know if the outer package of product was fine or tampered.

Would like to confirm if you have the original box, accessories and tags which were given to you with the product?


Would like to confirm whether you want a pickup of the product from the same address:
#### address####++++++++++++++

Is the primary number”xxxx” working fine?

Would like to confirm if you want to add an alternate number?

Give me a minute or two while I forward the request for return.


Could you please confirm what is the exact difference between the product ordered and product received?

I would like to let you know that the seller has to raise a refund/ exchange/ replacement request for the product. Please give me a minute or two so that I can forward your request to the seller.

I would like to let you know that the seller can provide a replacement for the product. Would you like to go ahead with the replacement for the product?

A return request has been created for the order and a refund will be initiated by the seller as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

Please keep the item along with the original product box, accessories and tags ready for pickup as the Wishmaster will not be able to complete the pickup in case any item is missing.

You’ll receive an email and SMS with the refund details, after which the money will be credited back to your source within 01 business days.

STATUS

I would like to let you know that the seller has shipped the product and it will reach you by October xx, 2019.

You can also track the order with the Tracking ID: xxxxx

I would like to let you know that the seller has approved the product and it will reach you by October xx, 2019.


I would like to let you know that the seller has packed the 'xxxxx' and it will reach you by October xx, 2019.

You can expect more once the seller ships the item.

You can check your order status here: http://fkrt.it/bqWLi~NN
_____________________________________________________________________________
I would like to inform you that you will get a notification to change the payment mode from COD to prepaid.
You will have a 'Paynow' option on web/ app under track your order page.
Once the you clicks on this button, a new page will open up with the list of payment options.
You will have the option to select from Net banking, Credit Card, Debit Card to make the payment (EMI, EGV payment, BNPL method will not be available)




WAIT REFUND EKL BANK ACCOUNT

CHAT

I would like to let you know that a return request has been created for the order.

A refund of Rs./- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.


The pickup of the initial product will be done by July xx, 2019.

You’ll receive an email and SMS with the refund details, after which the money will be credited to your xxx within xxx business days, as per standard banking procedures.

Please keep the item along with the original product box and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.

In the future, you can raise a return request for your orders using our app or website. Just go to 'My Orders' on your Flipkart account, select the item, click 'Return' and follow the prompts.