Notes

ORDER MODIFICATION

CHAT

I am sorry to let you know that this can only be done while you place the order.

As the order is already placed, the seller is unable to change the xxxx of the product.

If you'd like, you can cancel this order and place a new one based on your requirement.

You can also cancel your orders on the go by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'.

Check http://fkrt.it/sDargyNN to know more about cancellations and refunds on Flipkart.


OFD REJECT/ CANCEL

CHAT

I would like to let you know that the seller is unable to cancel the order as the product is out for delivery.

A Wishmaster from xxxx is already on the way to deliver the item and it’ll reach you by 7 pm today.

I request you to reject the product at the time of delivery.



HOLD CHAT

Please give me a minute or two so I can look up the information for you.
Please give me a minute or two while I help you get it sorted out.
I'll get back to you with the information in two minutes.


Sorry to keep you waiting, it's taking a bit longer than expected. Please give a minute or two.


Thanks for waiting.









BUY TIME


I am sorry to know that the delivery of the item is delayed.

Please confirm if 'xxxxx' is the same number you wish to add as an alternate number.

I am escalating the issue.
Not to worry, I will go ahead and escalate the issue.

The team is doing the best to resolve the issue on priority basis.

You can be sure that the team will contact you with the update as soon as possible.

Give me a minute or two while I escalate this issue.

As I have not heard from you for a while, I have escalated the issue.

The team will contact you with an update by October xxxxx, 2019.

Could you please share an alternate number if any.
Please share an alternate number if any.

Be assured, this is the maximum date provided to you.

Thanks for sharing the alternate number.

As I had a check, the issue is already with the team and they will contact you with an update by October , 2019.

I am sorry, I will not be able to commit on today's delivery.

I have escalated the issue and the team will get back to you with an update by October , 2019.

To thank you for your understanding, the seller will refund the shipping charges of Rs.xxx/- to the Gift Card section of your Flipkart account.


You can use this amount within a year to shop for your favourite products on Flipkart.

It will be refunded within 24 hours of successful delivery.



Exchange and Expect

The seller has arranged an exchange with 'xx' with xx size and it'll reach you by April xx, 2019.

The item originally delivered to you will be picked up at the same time.

Please keep the item along with the original product box, accessories and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.



















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Csat
I hope I was able to help you with your concern today.

I would like to let you know that a short survey will be sent to your registered email address to get your feedback on our conversation.

You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.


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Thank you for being a valuable Flipkart Plus member.

Are we connected?

If you would like I can assist you over the chat.

Kindly share any alternate mobile number on which we can reach you in case your primary contact number is not reachable.















RR + Csat


I hope I was able to help you with your concern today.

A short survey will be sent to your registered email address to get your feedback in "Yes" or "No" if you are satisfied with the resolution provided on the chat and then you can rate me as well basis our entire conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.




----------------------------------------------------------------------------------------------------------------------------------------------- PAY LATER LIMIT




I would like to inform you that at the moment we are offering a credit limit of Rs. 5000 to select customers based on their purchase history. We are planning to increase the limit in the future and will get back to you with an update soon.

I would like to let you know that before bill generation, you can reset your limit by paying the "Flipkart Pay Later" credit till date. Also, Credit limits are decided by System, we don't have privileged to make modifications to it.

____________________________________________________________________________________




I'd like to let you know that you can call our toll-free number 1800 208 9898.

Cod to online payment

Please be informed if you want to pay online then you have to click on 'Paynow' option which will be showing on app under track your order page.
Once you clicks on this button, a new page will open up with the list of payment options
You will have the option to select from Net banking, Credit Card, Debit Card to make the payment (EMI, EGV payment, BNPL method will not be available)
Once the payment is successful, your will be redirected to the 'Order Details' page with the new payment mode and appropriate message
Payment information will be sent to logistic team and payment mode will be updated to prepaid, so that Wishmaster will not ask you for payment at the time of delivery
If the payment is unsuccessful/ fails, your will see a failure message and can retry the payment after 30 mins







You can see the details of the SuperCoins reflecting as 'on the way', 'credited', 'used' and 'expired' by following these simple steps:

For App
- Click on Flipkart logo
- Go to 'Flipkart Plus' page
- Click on 'SuperCoins'

For Website
- Click on 'My Account'
- Go to 'Flipkart Plus' page
- Click on 'SuperCoins'
Manthan • 24 mins










cx received damaged product.... hence creating a return a here