Notes

TRANSMON LINK--

https://tm.wyzmindz.com/TransmonFkartTPB/Home.aspx

CCMS LINK ---

https://www.sngdc.ccms.teleperformance.com

ASHNIL SCRIPT ---

Gud mrng, this is ashnil calling from flipkart

am I speaking to Raghwendra ?

Thanks for the confirmation Raghwendra .

This call is regarding your email

Is this a gud tym to speak?

Thanks for the confirmation.

We understand your concern about the delivery of your product for 'Matrix Opti Care Smooth Straight Professional Ultra Smoothing Masque (490 g) & L'Oreal Paris Hair Spa Smoothing Creambath (490g)
We are sorry for the trouble you had to go through..
WE'D LIKE TO LET YOU KNOW THAT YOUR HAS BEEN CANCELLED BY THE SELLER DUE TO UNFORESEEN ISSUE FACED BY THE COURIER SERVICE PROVIDER.




We are sorry to hear that your order has been delay due to unforeseen issue faced by the courier service provider.
Our team is working on this an they will get back to you with an update within 24 hours.
Don't worry we have already assigned your case to the concerned team.
And they will get back to you with an update by 28 august.

I hope I was able to help you with {your query/concern} today.

A short survey will be sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No'.

You can also rate our conversation experience on a scale of 1 to 5;

Rating between 1 to 3 would mean that you were not satisfied. Rating of 4 would mean you are happy and 5 would mean that you are extremely happy.

Please get back to us with the screenshot of the error you're getting while selecting the buy now option.

Kindy gt back to us within 72 hours.

Hope this helps.
Your feedback is really valuable to us as it will help us enhance your experience.

Main asha {karta/karti} hun ke main aaj aapki madad kar {paya/payi}.

Aapke registered email address pe ek chota sa survey bheja jayega taaki aap usmein aapko diye gaye resolution aur humare iss baatcheet ke aadhar pe aapna feedback de sake.
Agar aap diye gaye resolution se khush hai to 'Haan' chun sakte hai ya phir 'Na''.

Aap humare baatcheet ke anubhaav ko bhi 1 aur 5 ke beech rate kar sakte hai;

1 se 3 ke beech rating ka matlab hai ki aap santusht nahi hai. 4 rating ka matlab hai ki aap khush hain aur 5 ka matlab hoga ki aap bohot khush hain.

Aapka feedback humare liye bohot hi mahatvapoorna hai aur yeh humein aapke anubhaav ko behtar banane mein madad karega.





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MISSING PRODUCT ---

Hi Shreya,

Thanks for your valuable time over the call and for being a valuable Flipkart Plus member.

We understand your concern about the aux cable of your product for 'Philips BT40 Portable Bluetooth Speaker' with the order ID: 'OD116396116644486000'.

We are sorry to hear that you haven't receive the aux cable with your product.
 
Please be assured that our concerned team will look into this and they will get back to you with an update by September 04, 2019.

Hope this helps.

A short survey that won’t take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you’re happy with the resolution provided by choosing ‘Yes’ or ‘No’ and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart


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LANGUAGE CALLBACK --KANNADA---TAMAIL---TELUGU---MALAYALAM--

Hi Sairam,

Thank you for your valuable time over the call.

We understand that you would like to speak in 'Tamil' language.

We are sorry to let you know that we can only assist in English or Hindi at the moment.

However, if you still wish to speak in 'Tamil', please call our toll-free number 1800 208 9898 and choose from the available options to talk to us in your preferred language.

Hope this helps.



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COD AVAILABILITY----


Hi,

Thanks for writing in.

We understand your concern that you want to know about the Cash On Delivery for your products. 

We would like to let you know that Cash On Delivery service availability in any area depends on various factors such as the seller's location, delivery address and also the type and price of the product. 

At this moment, some of our sellers are offering the Cash on Delivery facility at your pincode . In the future, others may resume the service in your area.

However, you can always choose a prepaid mode of payment like Debit Card/Credit Card, Net Banking, Gift Card to place your order for now.

We would like to thank you for your understanding.
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Hi Sengolraj,

Thanks for your valuable time over the call.

We understand that you are facing an issue for the payment.

We are sorry for the trouble you had to go through.

We'd like to let you know as per checking the records, we are unable to see any transaction with your Flipkart account.

In the unlikely event of the amount being debited from your Bank account, please contact you respective bank and they'll help you out.

If you have any other concern you can write back to us and we will be happy to help you.
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NORMAL SCRIPT--

Thanks for writing in.

Thanks for writing in and for being a valuable Flipkart Plus member.

We'd like to let you know that we tried to get in touch with you on {order_contact_no} to talk to you about your concern but could not reach you.

Thanks for your valuable time over the call.

Thanks for your valuable time over the call and for being a valuable Flipkart Plus member.

If you have any other concern you can write back to us and we will be happy to help you.

Hope this helps.

A short survey that won’t take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you’re happy with the resolution provided by choosing ‘Yes’ or ‘No’ and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.