Notes

OPENING
Hi, $contacts.name.first! I will be more than happy to help you today. May you provide me with your order number?
Hi, $contacts.name.first! I will be more than happy to help you today. Be assured, I will do my best in order to make it right for you.
Hi, $contacts.name.first! I will be pleased to help you today.
Be assured, I will do my best in order to make it right for you.
Be assured, I will definitely get this taken care of for you.
Hi! I will be more than happy to help you today. How may I assist you?
Hi, $contacts.name.first! I will be more than happy to help you today. How may I assist you?
ACKNOWLEDGE
Thank you for bringing this to my attention! I will check it for you right away!
Thank you for confirming this to me! I will check it right away.
Thank you for providing me with your order number. I will check it right away.
Thank you for letting me know about this situation. I will get this taken care for you.
CONFIRM
Just to confirm I am working with the correct information, is this the item?
Just to confirm I am working with the correct information, are this the items?
INFO EXTRA
Would you be so kind to provide me with extra information of what happened?
ORDER
May you please provide me with your order number?
By any chance, you happen to have the order number?
Would you mind to provide me with your order number?
Would you be so kind to provide me with your order number?
IF
If by any chance,
you can always contact us back with this reference number: $incidents.ref_no, so you don't have to repeat yourself. And we will absolutely find a solution for you!
EMPHATY
First, I would like to personally apologize for
because I understand the importance of
HOLD
I am still working on your case, please, provide me a moment.
I am still researching into this for you, please, provide me a minutes more.
CHECK
I don't mean to rush you, and I just want to confirm, are you still with me?
I really want to help you, and I just want to make sure, are you still with me?
HELP
I just want to make sure I covered all of your doubts today, is there anything else I can gladly help you with today?
I am not sure if you have any other questions or maybe there is something else that I can happily help you with?
Just wanted to make sure if there could be something else that I can happily help you with?
CLOSING
Perfect! Then the only thing left for me to do is to wish you a very pleasant rest of the day. Thank you for contacting Walmart.com. It was a pleasure assisting you today. Take care!
NO AVAILABLE
It seems as you no longer have availability to chat with me today. If you happen to have any pending concern regarding this situation, please, do not hesitate to contact us back and we will absolutely help you. Thank you for contacting Walmart.com, and have a great day!


LAD (SIGNED)
Thank you for waiting, $contacts.name.first! First, I would like to personally apologize for not receiving your item yet since I understand the importance of getting what you ordered. I was carefully checking the tracking information for you, and I was able to see that this package was received and signed for by: , as you can check here: . In this case, I kindly recommend you to check with other members of your household, neighbors or anyone else who may accepted the delivery.
LAD (NOT SIGNED)
Thank you for waiting, $contacts.name.first! First, I would like to personally apologize for not receiving your item yet since I understand the importance of getting what you ordered. I was carefully checking the tracking information for you, and I was able to see that your item was lost after the delivery process. In this case to make it right for you I can happily send you a replacement that should be reaching you on EDD.
How does this work for you?
LAD (SIGNED) HIGH FRAUD ITEM
Thank you for waiting, $contacts.name.first! First, I would like to personally apologize for not receiving your item yet since I understand the importance of getting what you ordered. I was carefully checking the tracking information for you, and I was able to see that this package was received and signed for by: , as you can check here: . In this case, I kindly recommend you to check with other members of your household, neighbors or anyone else who may accepted the delivery. If it doesn't appear, in order to proceed with your refund or replacement we will need investigate before, so I kindly recommend you to fill a police report and email it to: [email protected].
$contacts.name.first, please, know that as much as I would love to proceed with your replacement but the system won't allow me.
LAD (NOT SIGNED) HIGH FRAUD ITEM
Thank you for waiting, $contacts.name.first! First, I would like to personally apologize for not receiving your item yet since I understand the importance of getting what you ordered. I was carefully checking the tracking information for you, and I was able to see that this package was delivered, as you can check here: . In this case, I kindly recommend you to check with other members of your household, neighbors or anyone else who may accepted the delivery. If it doesn't appear, in order to proceed with your refund or replacement we will need investigate before, so I kindly recommend you to fill a police report and email it to: [email protected].
$contacts.name.first, please, know that as much as I would love to proceed with your replacement but the system won't allow me.
MARKETPLACE
Thank you for waiting, $contacts.name.first! In this case, I was checking into this for you and I was able to see that this item is sold and shipped by: . But do not worry! Since I know you bought through Walmart I can happily contact the seller in your behalf and they should be reaching you within the next 24 hours via email with a resolution. If by any chance, they haven’t contacted you back you can always contact us with this reference number $incidents.ref_no, so you don’t have to repeat yourself and we will surely find a solution for you. Would this be okay for you?

Thank you for waiting, $contacts.name.first! First, I would like to personally apologize for having to wait such a long time to get your problem solved, since I do understand the value of your time.
In this case, I was checking into this for you and I was able to see that you already passed through the process of contacting the seller and in order to make it right for you and get this problem solved as soon as possible I can gladly transfer you to a higher department so they will take care of it. Do not worry! They are experts, you will be in good hands. Would this be okay for you?
REPLACEMENT
In this case, I can totally process a replacement for no extra costs and should be reaching you on EDD.
CANCEL
Thank you for waiting, $contacts.name.first! I was carefully checking into this for you and in this case, I can process with the cancellation request. However, because we process orders as quickly as possible, there's still a chance for it to be shipped. You will receive an email confirmation stating if it cancelled or if it shipped. Would you like me to proceed with the cancellation request?
STUCK IN PROCESSING
Thank you for waiting, $contacts.name.first! First, I would like to personally apologize for not receiving your order on time because I understand the importance of getting on time what you ordered. I was checking this for you and it seems as your order is stuck in processing. In this case, the only option we have is to request a cancellation and reorder if needed. You will receive an email confirmation stating that your order cancelled and your refund is being processed in 48 hours. The refund will post back to the original payment method in 5 business after the email confirmation.
RETURN INTO SENDER
Thank you for waiting, $contacts.name.first! First, I would like to personally apologize for not receiving your order on time because I understand the importance of getting what you ordered. In this case, I can see that due to damage reported during transit your order is returning to us. In this case, I can process a replacement for this.
RECEIPT
First, sign in to "Your Account" at the top right of most pages, select "See Details" next to the order, and lastly, select the printer icon and this will create a printable PDF.
ROLLBACK
Excellent news! I’ve issued a rollback of $30 for your item, and will post to your original payment method within 5 business days.
GC
Thank you for waiting, $contacts.name.first! First, I would like to personally apologize for not being able to use your Gift Card since I do understand the importance of using it as soon as possible. I was checking and I can see that the Gift Card is not activated and I will personally escalate this to out Gift Card department and they will contact you with your activation code via email in 48 hours.
CANCELLED AND PROBABLE RESHOP
Thank you for waiting, $contacts.name.first! In this case, I have checked and the item has a delay this is due to the items are temporarily out of stock at the store your selected. And that's why we are working to fulfill the order the order from out nearest warehouse. The order is expected to arrive at the store on EDD.