Notes

ESCALATION Chat:-
I would like to let you know that I have escalated your issue to the team and they will get back to you with a resolution on or before September 22, 2019.

As I can see, your case is already with the team. Please do not worry, the team are looking into it and they will get back to you by September 21, 2019.

I would like to let you know that your order was delayed due to an unforeseen issue faced by the Courier Service Provider.

Not to worry, I will go forward and escalate your issue so that the order reaches you at the earliest.

For your concern, we have a dedicated team. Hence, I request you to wait till the above mentioned time frame.

I certainly understand that this is not what you were expecting. This is never intentional from us to cause trouble.


As I can see the replacement product "Cox Swain Rock-White Sneakers For Men" has been shipped by the seller and should be delivered by May 15, 2019.


Please accept my deepest apologies in this regard, I am extremely sorry for this you had to face this issue.

The seller will not be able to provide you the compensation within promise date.

We, Flipkart, as a team will do our best so this does not happen again and we're constantly working to enhance your shopping experience.

I request your kind understanding and patience in this regard, the team is working on your issue and will get back to you with a resolution as soon as possible.

I certainly understand that this delay has caused a loss of excitement to receive this product
We'll definitely try to improve our overall services further.

Please be assured, the team are looking into this issue and I'll make sure that your remarks are passed to our team so that they will provide you a resolution as soon as possible.

Please do not worry, the above mentioned date is just a maximum time frame to resolve your issue. However, your issue will resolve as soon as possible.

Please share your alternate contact number so that we'll work on this and get back to you with a resolution.

Could you please confirm the alternate contact number as it will be helpful in getting touch with you in case if we are unable to reach you on primary contact?

Not to worry, I am escalating your issue to the concerned team so that they will surely help you out on priority basis.

Since I am also a human, this is a typo error and I am apologizing for the same.