Notes

FRAUD CALLS :- Cx received fraud calls inform Cx kindly do not provide any of personal details and also log a complaint regarding the same and informed we have already escalated the issue.

ORDER NOT DELIVERED :- CX want the order to be delivered today itself // Unable to filled Error: Exception while fetching ndr questions // Alternate mobile number .

PICKUP INITIATED :- Cx want to know the the pickup details // info shared to the cx // and also informed that within next 24 hours get the confirmation about the pickup // cx agreed // refund TAT also shared with the cx.

WANT TO RETURN :- Cx want to return the product as facing issue with the received product // request taken TAT shared 24-48 hours // cx agreed.

WANT TO RETURN ( QUALITY ) :- Cx want to return the product as facing issue with the quality of product // request taken TAT shared 24-48 hours // cx agreed RL panel filled.

WANT TO RETURN faulty :- Cx want to return the product as facing issue with the quality of product product is faulty // request taken TAT shared 24-48 hours // cx agreed.

WANT TO RETURN damage :- Cx want to return the product as facing issue with the delivered product as it is broken // request taken TAT shared 24-48 hours // cx agreed.

WANT TO RETURN large/small :- Cx want to return the product as facing issue with the delivered product as as having size issue // request taken TAT shared 24-48 hours // cx agreed RL panel filled.

COURIER BOY DENIED TO DELIVER THE ORDER :- Cx want the order to be delivered ASAP // courier boy asked cx to come at office to pickup // informed do not go to pickup // courier boy comes to delivered.

ORDER NOT PICKED UP :- Cx complaining that order not picked up till yet // multiple time complaint raised for the pickup as cx is having facing some issue with the product // kindly help to get the order picked up ASAP.

WANT TO CANCEL THE ORDER :- Cx want to cancel the order cx is unable to accept the order or doesn't want the order anymore // kindly help to cancel the order before delivery.

ORDER NOT DELIVERED :- Cx want the order to be delivered today // courier boy didn't called the cx // fake remarks updated // FNDR filled // assured for the delivery.

WANT TO KNOW REFUND STATUS :- Cx want to know refund status as checked PUC marked // TAT informed of PUC TO RPR to the cx // refund TAT also shared // asked cx to wait for 24-48 hours // cx agreed.

Order delayed :- CX want to know the order details // as checked order not shipped and beyond the promised date // kindly look into this case and make the order delivered ASAP.

Refund not done CCA marked :- Cx account details already updated by cx but refund not initiated till yet // kindly look into this case and resolve the concern ASAP // cx is very irate.

Product information :- Cx want to know the order details // info shared and also informed about the 7 days trust pay policy // cx agreed.