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We’re writing to you about your earlier query to us about your order with the order ID: OD116421797052176000.
We'd like to let you know that we tried to get in touch with you on '8855877897' to talk to you about your concern but could not reach you.
We are sorry to know that the product 'Aone v Brush Styler Hair Care Curler Curl Curling Straightener 45W - V&G0232 Hair Curler' you received is damaged.
We want to let you know that the replacement of the product could not be fulfilled by the seller due to an unforeseen technical error and had to be cancelled because of this.
This issue has been fixed now by our team.
However, the seller can provide you replacement for the product as an exception as you have contacted us after long time from the date of cancellation for replacement.
We request you to get back to us within 72 hours with the confirmation of the replacement and whether the packing of your order was tempered or not. So, we can assist you further.
Successful pick-up of the product is subject to the following conditions being met:
-Correct and complete product (with the original brand, article number, undetached MRP tag, product's original packaging, freebies and accessories)
-The product should be in unused, undamaged and original condition without any stains, scratches, tears or holes and with non-tampered quality check seals/return tags/ warranty seals (wherever applicable)
Also, please feel free to reach us here: https://www.flipkart.com/helpcentre
While replying to the email, please ensure that the subject line is not edited.
We hope to hear from you soon.
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