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IN1909260005544277776

Hi Rajesh,

Thank you for writing in and for being a valuable Flipkart Plus member.

We tried to get in touch with you on '7795649939' and '9959346562' to talk to you about your concern but could not reach you.

We understand your concern about the cancellation of your order 'OD116624596243124000' for the product 'Honor Band 4'.

We are sorry to let you know that your order was cancelled by the seller as they could not get the item from their partnered vendors in time and they did not want to keep you waiting.

If you’d like, you can place a new order for the item with any of the other sellers on our platform.

We completely understand that your experience with the seller has been an unpleasant one and this isn't something we would want you to go through.

We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.

Also, we want to let you know that the seller has refunded Rs. 751/- for your order to your Credit card on September 25, 2019. This will be credited to your account by September 30, 2019, as per standard banking procedures.

Please check the previous statement/unbilled transaction of your credit card before reaching out to the bank.

If you do not receive the refund by the time mentioned, please let us know and we’ll help you out.

Please note that you can also track the refund status of your order by visiting 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

If you have any other queries, you may write back to us. We'll be happy to help you.

Hope this helps.

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You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.


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Refund Update: Thanks for reaching us. Seller has refunded Rs 751/- for your 'Honor Band 4' with the order id 'OD116624596243124000' to your credit card. As per standard banking procedures, it will be credited by September 30, 2019.