Notes

// *RL AND FNDR* //
CX : order not delivered // UD was marked // FNDR filled // assured CX // TAT SHARED //
CX : asked about delivery status // UD was marked // assured CX // details shared // FNDR not filled due to :- ERROR // Error:Exception while fetching ndr questions //
CX : asked about reverse pick up status // RL filled // TAT SHARED //
CX : asked about reverse pick up status // Images was required // asked CX to share images // TAT SHARED //
CX : asked about reverse pick up status // Order Picked on 11 Aug RPR not marked // asked CX to wait TAT SHARED // CX agreed //
CX :- issue in pick up // received different product // selected wrong IC // courier boy denied for the same //_______________________________________________________________________________________________________________________________________________________________
// *Return/Replacement* //
CX : was having issue with order // quality not as expected // 24-48 hours TAT SHARED //
CX : was having issue with order // received damaged order // 24-48 hours TAT SHARED //_______________________________________________________________________________________________________________________________________________________________
// *ORDER STATUS* // 9839438024
CX : asked about delivery status // delivery details shared // assured CX //
CX : asked about delivery status // order out for delivery // assured CX //
CX : asked about order status // order is not shipped yet (dispatch and delivery TAT breached) // informed CX // 24-48h TAT given //
CX :- asked about order // order was marked RTO as CX provided no was not in use // asked CX to place fresh order //
CX :- wanted to get order verified // info shared //
_______________________________________________________________________________________________________________________________________________________________
// *Refund status* //
CX : asked about refund // details and TAT shared // assured CX //
CX : asked about refund (not received) // UTR no shared // asked to check with bank // assured CX // CX agreed //
CX : refund is not processed after pick up // informed and TAT SHARED //
CX : asked about refund status // NEFT details were asked // asked CX to e-mail with details // CX agreed //
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// *Cancellation request*//
CX :- wanted to cancel the order as he did not wanted the order anymore // informed CX request taken // asked to deny on delivery //
CX :- wanted to cancel the order as he ordered small size // informed CX request taken // asked to deny on delivery // CX agreed //
___________________________________________________________________________________________________________________________________________________________________________________
// *Cancelled Order* //
CX : order was cancelled and can re-order again // details shared //
CX :- asked about her complaint // she opted for replacement but instead refund processed // informed CX details shared // ask to place fresh order // CX agreed //
CX : wanted M size lower but again replacement made for XL size // asked CX deny on delivery on delivery and to place a fresh order //
___________________________________________________________________________________________________________________________________________________________________________________
// *Fake offer query* //
CX :- asked about fake offer query // informed : not to share any detail // assured CX // CX agreed //
___________________________________________________________________________________________________________________________________________________________________________________
// *Product and Promo/Offers* //
CX :- was asking about promo (WOW 200) // T&C shared // CX agreed //
CX : asked about product if it's genuine and TPP // informed and assured CX // CX agreed //
___________________________________________________________________________________________________________________________________________________________________________________
// *Picked up* //
CX : asked about reverse status // informed shared //
Wrong IC // Empty PArcel
CX :- was asking about pick up // CX received empty parcel but by mistake raised the issue in freebies are missing // Changed the IC // 48-hours TAT given to CX // assured CX // CX agreed //