Notes

(FAKE OFFER QUERY):-
cx concern - fake offer query , information shared ,

(QUALITY ISSUE ):-
cx had issue with qulaity of order , quality not as expected , request taken , TAT shared .

(SIZE ISSUE) :-
cx concern - size issue , request taken , TAT shared .

(DAMAGED ITEM) :-
cx concern - damaged order , request taken , TAT shared .

(WRONG ITEM):-
cx concern - wrong item delivered , request taken , TAT shared .

(ITEM NOT WORKING):-
cx concern - item wasn't working , request taken , TAT shared .

(RETURN STATUS AFTER PUC) :-
cx concern- return status , order was marked PUC on 12 Aug , no update of RPR after that, asked cx to wait for 1-2 days more , cx agreed .

(REPLACEMENT STATUS) :-
CX concern-replacement status , order was already in transit , estimated delivery date of replacement shared , cx agreed .

(REFUND STATUS ):-
cx concern - refund status , refund done , cx informed .

(BANK STATEMENT REQUIRED ):-
cx concern - refund status , refund initiated , cx refused , bank statement were required , macro sent , cx informed .

(NEFT DETAILS REQUIRED ):-
cx concern- refund status , NEFT details required , macro sent , cx informed .

(NEFT DETAILS INVALID):-
cx concern- refund status , bank details were invalid , asked cx to share some other bank account , cx agreed , macro again shared as cx asked for the same .

(ORDER STATUS ):-
cx concern- order status , estimated delievry date shared .

(UD ):-
cx concern- order status, order UD, FNDR filled , cx informed .

(FNDR ERROR) :-
cx concern order status , order out for delivery on 19 Aug
FNDR not filled.
Error:
Exception while fetching ndr questions

(UD CASES UPDATE NO.) :-
cx concern - order status , order UD and FNDR was filled , cx wanted to update no. , FNDR filled again , cx informed .

(RL pANEL ):-
cx concern - pickup status , RPI initiated on but order still wasn't picked up , RL filled , TAT shared .

(RL PANEL ALREADY PICKED UP ):-
cx concern - return status , cx said order is alredy picked up on but we didn't have any update regarding the same , RL filled with alreday picked up , cx informed.

(PUC-RPR STATUS) :-
cx concern - return status , PUC marked on , PUC-RPR TAT shared .

(PUC BUT NO RPR) :-
cx concern - return status , order was marked puc on but no update of rpr after that , asked cx to wait till , cx agreed.

(IMAGES REQUIRED) :-
cx asked about return status , images were required , asked cx for the same , cx agreed .

cx wants order by today , kindly check and do needful .

cx wanted to cancel order as he no longer wanted it , MFG created , request taken , asked to refuse at time of delivery .

(ORDER CANCELATION MFG CREATED) :-
cx wanted to cancel order , MFG was created , asked cx to deny at time of delivery.

(OUTSIDE SLA) :-
cx asked about order status , order was outside SLA but not UD , compliant already raised , asked cx to wait for 24-48 hours , cx agreed .

(BEYOND PROMISED DATE COD) :-
cx asked about order status , order was beyond promised date , asked cx to place a new order , cx agreed .

(WARENTY RELATED ISSUE) :-
cx asked about request status , images of brand denial letter were required , cx said he sent the same at [email protected] , kindly check and do needful .

(PDWP):-
cx concern - PDWP , case was already opened on 26 Aug , asked cx to wait for 6 working days , cx agreed .

(SOCIAL MEDIA ESCELATION) :-
cx asked about complaint status , case was escalated to social media team , asked cx to wait till 24 hours , cx agreed.

(SHORT CALLS):-
cx disconnected call without saying anything .

CX : asked about reverse pick up status // RL filled // TAT SHARED //

(OUT FOR PICK-UP):-
cx asked about request status , order was out for pick -up , cx said he received notification from courier regarding the same , asked cx to wait till pickup , cx wanted replacement instead of refund , replacement selected , cx informed, cx agreed .

(RTO) :-
cx asked about order status , order was marked RTO , as it was COD asked cx to place new order .

(REFUND AFTER REPLACEMENT) :-
cx only received refund of RS 88 as he opted replacement first , at the time of replacement the order's amount got reduce for Rs 88 so we refunded RS 88 to cx account , but then he canceled replcament and asked for refund , RS 449 is left , request taken , cx informed , TAT shared .

(Freebies are missing) :-
cx's free gift was missing, request taken , TAT shared .

(ALREADY PICKED UP ):-
cx asked about return status , cx said order was picked up but we didn't had any update regarding the same , asked cx to wait for 24 hours for updation , cx agreed .

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