Notes

MISSING QUANTITY

I am sorry to hear that the shipment you received did not have the all the quantities of the item '' you'd ordered for.

Feedback has been shared with the seller so they can coordinate with their partnered courier service provider to avoid such instances in the future.

I would like to let you know that the seller has agreed to replace the shipment and your replacement containing the correct quantity of the item would be delivered to you within {TAT}.

You will also receive an email and SMS with more details shortly.

- I'll make sure it's passed on to our team. (Product/ feature related)

- Sorry about that, <customer's name>. We'll make sure that you don't experience this the next time around. (Service related)

- Yes, I understand that. I'll pass it on to our team so that we can work on it. (Feedback for improvement)

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PHYSICAL DAMAGE


I am sorry to hear that you're facing an issue with your product.

I would like to let you know that the seller won't be able to help you as the item was damaged after it was delivered.

I would also like to let you know that liquid and physical damages are not covered under the manufacturer’s warranty, so brand's authorised service centre might charge for services. Please refer the warranty card/ warranty information on the brand’s website for more clarity.

The invoice of your product can be used to avail services at the brand's authorised service centres.

Here are the brand support links:
http://www.infinixmobility.com/in/repair-center/maps2/
http://www.infinixmobility.com/in/contact-us/

E-mail : [email protected]

Here is the brand's authorised servicer centre details:
Sanjari Mobile
Shop No-37, Prizam Complex, Bus Stand Road, Junagadh
Contact: 7211160007

In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.

Hope you will understand.

Hope this helps.

TECH VISIT DONE

I am sorry to hear that you are facing an issue with your product.

I would like to let you know that the service engineer was able to resolve the performance issue you were facing with the product. Due to this your return request '12101224661339676300' has been cancelled by the seller and the seller will not be able to provide you replacement.

If you still facing issue with your product, you can get in touch with the brand's authorised service centre and they'll be able to help you out with any product related support you may need.

The invoice of your product can be used to avail services at the brand's authorised service centres within the warranty period.

Here is the brand support link: http://www.hihonor.com/in/support/
Contact number: 1800-209-6555
Email ID: [email protected].

In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.

Thanks for your patience while we worked with the seller to sort this out for you.

Hope you will understand.


TECH VISIT REJECTED RETURN>>Service center details>>Solved

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TECHVISIT

I am sorry to hear that you are facing issues with your product.

I would like to confirm that a technician from the service provider 'Jeeves' will visit you at the below address by May 10, 2019 to help you with your concern.

Address:

Saikot Chakraborty
45/6 Kabi Sukanta Sarani
'Purbita' Birati
Kolkata
West Bengal, 700051
Ph: 9903444678

Please back up any data on the device before the technician commences the troubleshooting.

An update on return request '12101224661339676300' will be shared with you through an e-mail and SMS.
GIFT

SHIPPING CHARGES LEVIED

The shipping charges vary based on sellers and products.

Having said that, you get free delivery for purchases made from sellers with a 'Flipkart Assured' badge for purchases above ₹ 500.

Also, a few products like the wide range of books listed on our website and app come to you at zero delivery fees.

Since you've placed order(s) from the seller(s) {name of the seller/sellers}, you have been charged for shipping accordingly.

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CARD REDEEM

I understand that you want to redeem a Gift Voucher.

I would like to let you know that the Flipkart Gift Card is an electronic voucher which you can gift to your loved ones at the click of a button.

It's a pre-paid mode of payment and can be used for buying any product on our website or app.

The Gift Card can even be combined with other prepaid payment modes and is valid for a period of 12 months from the date it is issued.

Gift Cards can be redeemed by selecting the payment mode as Gift Card. The Gift Card payment option is not available for single orders with multiple sellers.

Steps to pay by using a Flipkart Gift Card:

1) Go to flipkart.com and select the items you want to purchase.
2) When you are ready to checkout, click 'Proceed To Pay'.
3) Select the 'Pay By Gift Card' option.
4) Enter your 16-digit gift card number and the corresponding 6-digit PIN number when prompted.
5) If the Gift Card value doesn't cover your order total, you will be prompted to select an additional payment method.

NOTE: Funds will be deducted from your Flipkart Gift Card when you place your order. In case of any adjustment or cancellation at a later stage, the seller will credit the refund back to your Gift Card.

To know more about Gift Cards, you can visit: http://fkrt.it/bqOpMzNN

Hope this helps.

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REFUND GIFT CARD


I understand your concern about the refund of your product ' ' and we are sorry for the trouble you have to gone through.

I'd like to let you know that the seller ' ' has refunded Rs.299/- to Gift Card Section of your Flipkart wallet on February 02, 2018 for your order 'OD211439379919711000'. This amount will be credited to your wallet by February 13, 2018. You can check the balance here: http://fkrt.it/bqrfRzNN

Hope you understand.

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GIFT:


Thanks for giving confirmation on price adjustment for the defective charger of ' '.

I do like to let you know that an amount of Rs.450.00 that is on par with the price of the defective charger has been added to the Gift Card section of your Flipkart wallet. This amount can be used to shop from a wide range of sellers available on Flipkart. You can check the balance and validity of your Gift Cards here: http://fkrt.it/bqrfRzNN

I assure you that efforts are being taken by our seller community to make your shopping experience a delightful one.

Hope this helps.

We always strive to provide excellent service and hope that we were able to help you. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.

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PRICE ERROR (on Website)

I understand your concern about the cancellation of your order.

I am sorry to let you know that your order was cancelled by the seller as they had listed the price incorrectly due to an unforeseen error.

While the seller will not be able to ship item from this order as it has been cancelled, you can place a new order by clicking here: https://www.flipkart.com/lenovo-f309-2-tb-external-hard-disk-drive/p/itmehwha6zkhkgfw?pid=ACCEHWHATP85S3JZ&sizeSelected=true

An amount of Rs.450.00 for price Issue has been added to the Gift Card section of your Flipkart wallet. This amount can be used to shop from a wide range of sellers available on Flipkart. You can check the balance and validity of your Gift Cards here: http://fkrt.it/bqrfRzNN

As a gesture of appreciation for your continued trust and understanding, the seller will add Rs.100/- to the Gift Card section of your Flipkart account within 72 hours (CONFIRM TAT). You can use this amount anytime within a year to buy your favourite items from a wide range of sellers on Flipkart.


We'd like to let you know that the seller has refunded Rs.557.00 to your 'HDFC' Credit Card on February 02, 2018 for your order. This amount will be credited to your account by February 07, 2018, as per standard banking procedures.

We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.

In case there’s anything else we can help you with, please feel free to write to us by replying to this email in the next 48 hours.

Hope you understand.