Notes

RETURN

only replacement NO REFUND

While I understand that you want refund for ' ', I'm sorry to let you know that as per the seller's return policy for your product, the seller can only provide a replacement in the unlikely event of the product received by you being damaged, defective or not as described on the product page.

Check https://www.flipkart.com/pages/returnpolicy to know more about the 'Return Policy' on Flipkart.

Hope you will understand.

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PAYMENT AWAITING


I understand your concern about the payment for ' '.

I'm sorry for the trouble you have to gone through.

I do like to let you know that the seller has received the payment for your order.

I would request you to wait for 24 hours. You will receive an order confirmation message or a refund notification within the next 24 hours.

Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

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POST RETURN POLICY (not eligible )


I'm sorry to hear that you're facing an issue with ' ' and you want replacement.

Since the product was delivered to you on April 04, 2019, it has crossed the seller's 10 days replacement policy period. Due to this, the seller will not be able to provide you replacement.

The good news is that the product is covered under the manufacturer's warranty. You can get in touch with the brand's authorised service centre and they'll be able to help you out with any product related support you may need.

The invoice for this product can be used to avail services at the brand's authorised service centres within the warranty period.

Here is the brand support link: https://motorola-mobility-en-in.custhelp.com/app/mcp/trackrepair2

In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.

Hope you will understand.

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REFUND

I understand your concern regarding the refund.

However, I would like to let you know that the order/product (Mention order ID/product name) was cancelled (On (Date)) after the same was shipped.

Once this reaches the seller's warehouse and the return status is updated, the refund will be initiated by the seller.

Usually, it takes (RTO TAT) business day/days to reach the seller's warehouse.

Once the refund is initiated, the amount (Rs. /-) will be credited within () business days as per the standard banking procedure.

If the refund is not done within the above mentioned time frame kindly contact us.

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WRONG PRODUCT


I understand that you want replacement of your product.

I am sorry to let you know that seller can provide a replacement only in the unlikely event of the product received by you being damaged, defective or not as described on the product page. The product delivered to you is the one you had ordered. Due to this, the seller will not be able to fulfil your request.

For more details please refer to the Flipkart Return Policy here: https://www.flipkart.com/pages/returnpolicy


COMPLAINT:

FA

We always mandate that sellers list only genuine and brand new products on Flipkart and I'm sorry to hear that you feel that the 'r' you've received from the seller is not authentic.

We'll investigate this and will also take appropriate action against the seller if the product is not genuine.

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APP SITE TROUBLESHOOTING

I'm sorry to hear that you are not able to place an order.

If you are facing an issue with Flipkart website, here are a few tips that should help you fix this:

- Clear the cache memory
- Delete the cookies and browsing history
- Use another browser if available

Here are troubleshooting steps for Flipkart App:

- Log out, close the app and log in again
- If this does not work, please uninstall and reinstall the app and it should work just fine after that

If you've already done that, please reply to this email with the error message within 72 hours and we'll have this sorted out for you.

Hope this helps!

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WISHMASTER

I'm sorry to hear that your experience with the Flipkart has been an unpleasant one.

I completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right.

I've spoken to the courier service provider and they're looking into this and they'll take utmost care to ensure this does not happen again.

We would like to thank you for your continued trust and support.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Have a great day!

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AFFILIATE

I understand your concern about 'Flipkart Affiliate Program' and we are sorry for the trouble you have to gone through.

Flipkart Affiliate Program is a great way for you to earn commissions by placing product banners or links on your website to refer users to the Flipkart.com website. You can earn up to 12% every time a user clicks on the banner/link and makes a purchase on our site.

If you are an existing affiliate partner, you can continue promoting Flipkart URLs on your inventory as traffic, order & install attribution will be working as usual.

You can contact us by clicking here: https://affiliate.flipkart.com/contact-us for any queries about the program. It usually takes between 48-72 hours for us to respond.

You can login by clicking here: https://affiliate.flipkart.com/login

Hope you will understand.

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POLICE FIR

I am to hear that you have lost your mobile phone and you want to trace it.

I would like to let you know that we will not be able to locate your mobile phone. However, we would request you to file a FIR at the nearest police station by sharing the details of your phone like the color and model of the phone, IMEI number of the phone.

Here's the IMEI number of your mobile phone: XXXXXXXXXXXX

CANCEllATION:


WISHMASTER


I understand your concern about the cancellation of your order for 'Foot n Style fs3180 Formal Lace Up For Men'.

I'm sorry for the trouble you have to gone through due to wrong cancellation of your order by the Wishmaster.

While the seller will not be able to ship item from this order as it has been cancelled, you can place a new order by clicking here: https://www.flipkart.com/foot-n-style-fs3180-formal-lace-up-men/p/itmf3yygbwxzdnte?pid=SHOESH5FZZUVGH7B

I've spoken to the courier service provider and they're looking into this and they'll take utmost care to ensure this does not happen again.

Hope you'll understand.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.


>>>WISHMASTER HAS NOT DELIVERED THE PRODUCT

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( SELLER )

I understand that you want to cancel your order for 'Vivo Z1x (Fusion Blue, 64 GB)'.

I' do like to let you know that your order has already been cancelled by the seller as requested by you.

You can also cancel your orders on the go by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'. Check http://fkrt.it/sDargyNN to know more about cancellations and refunds on Flipkart.

Hope this helps.

Hope I've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

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RETURN CANCELLED

I understand that you want to cancel the return request for ' '.

I do like to let you know that the seller has cancelled the return of your order as requested by you.

If there’s anything else we can help you with, please feel free to write back to us.

Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

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RECONFIRM AFTER ONLINE CANCELLATION

I understand that you want to cancel your order.

I can see on my system that your order has already been cancelled by you with the reason stated as 'Expensive Now'.

If there’s anything else we can help you with, please feel free to write back to us.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

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REFUND

I understand your concern regarding the refund.

However, I would like to let you know that the order/product (Mention order ID/product name) was cancelled (On (Date)) after the same was shipped.

Once this reaches the seller's warehouse and the return status is updated, the refund will be initiated by the seller.

Usually, it takes (RTO TAT) business day/days to reach the seller's warehouse.

Once the refund is initiated, the amount (Rs. /-) will be credited within () business days as per the standard banking procedure.

If the refund is not done within the above mentioned time frame kindly contact us.