Notes

(Priority+special)

Early Delivery

I am sorry to let you know that delivery options at preferred slots are not available with the courier service provider at the moment.

I would like to let you know that the delivery date of an item depends on many factors like the seller's location, your delivery address and the type of product. Based on that, a definite date for the delivery of your order is given to you by the seller.

Although the seller would like to have your order reach you faster, it’s not something they can promise as they will need some time to process and deliver your order.

You can be sure that the seller will do their best so your order reaches you on or before ----------. You can expect more updates once the seller ships it and you can check your order status here: http://fkrt.it/bqWLi~NN


____________________________________________ MANIK __________________________________________________


SPECIFIC

I understand that you want your order for the ' ' to be delivered by today/tomorrow.


I am sorry to let you know that delivery options at preferred slots are not available with the courier service provider at the moment.

If you may not be available at the time of delivery, you could have a friend or a family member collect the package on your behalf.

If you like, you may cancel this order and place a new one at a later date, provided the stock is available with the sellers.

Please be assured that the seller will do their best to have the product reach you at the earliest.

Your order will be delivered by April 22, 2019 and you can also track your order status here: http://fkrt.it/bqWLi~NN

You can also track the step-by-step journey of your shipped orders easily through SMS notifications between 9 am and 9 pm. Opt for the 'Subscribe' option on the order details page to get these updates. You can also choose to opt out later if you like.

I'd also like to let you know that subscribe feature being active on your account and you'll receive the updates of step-by-step journey of your shipped order through SMS notifications between 9 am and 9 pm.

Hope this helps.

MISROUTE

OTHER CITY

I understand your concern about your order for ' '.

I'm sorry to let you know that your order could not be delivered by the seller’s partnered courier service provider due to a mismatch in the address and pincode you had mentioned when you placed the order.

If you’d still like to buy the item, you can place a new order with the correct address and pincode so that the seller’s partnered courier service provider can deliver your order.

Hope you will understand.

OPENING


Hi , this is Flipkart's chat assistance.

Thanks for being Flipkart Plus member.

Hi , my name is Hima and I'll be helping you with your request.


Please proceed with your query.

Please proceed with your query.Please elaborate your query.

May I know the exact issue that you are facing with the product so that I can assist you accordingly?

I am sorry for the typo error. I meant:
Sorry for the miscommunication.

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Please confirm, are we still talking about the product ' '?

I see that you are concerned about the delivery of the product " ". Is this the issue that you wish to raise with us today?

Just to confirm, we are discussing about the product " " ?

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Thanks for waiting.

, I understand the importance and urgency of the order.

I'm sorry to see that your product has not been delivered yet.

Sorry to hear that. Your order was delayed due to an unforeseen issue faced by the courier service provider.

We're working with the seller and their partnered courier service provider to have your product reach you by September , 2019.

You can be sure that your order will surely delivered to you by today.

We are working closely with the courier service provider to make sure that your order reaches you by September , 2019.

Please do not worry, the seller is working closely with their courier service provider to make sure your product reaches you at the earliest.

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Is there something further that I can assist you with? [Please note that the options to deliver your order faster or at a specific date/time are currently unavailable. ]

Give me a moment while I connect you to one of our customer support executive to help you out. How would you like to contact us?

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We are looking into the issue, so we will need your alternate number. It would be really helpful for us in case we are not able to reach you on your registered number.

Thank you for sharing your alternate contact number.

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We want to assure you that additional measures are put in place so this does not happen again and we're constantly working to enhance your shopping experience.

Rest assured, your smile matters the most to us.

You may contact the Wishmaster on 04440114101,

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In case, if you are not available at the time of delivery, you could have a friend or a family member collect the package on your behalf.

I certainly understand your concern.

Let me check that. It’ll just take a minute or two.

I am sorry for the trouble.

As I can see, return of the product is initiated by the seller with the reason stated as 'different model received'.

I'd like to let you know that you'll receive the replacement of your product by 7 PM today.

You can check the status of your return in your 'My orders' section.

Please be assured pickup will be done by 7 PM today.


You will receive an email and SMS once your order is shipped.

UNABLE TO PLACE 'CASH ON DELIVERY'


I understand that you want 'Cash on Delivery' payment option.

I amsorry to let you know that the 'Cash on Delivery' service availability in any area depends on various factors such as the seller's location, delivery address and also the type and price of the product.

At this moment, none of our sellers are offering the Cash on Delivery facility at your pincode 'xxxxx'. In the future, they may resume the service in your area.

However, you can always choose a prepaid mode of payment like Debit Card/Credit Card, Net Banking, Flipkart Money or Gift Card to place your order for now.

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I understand your concern that you want to place an order through 'Cash on Delivery' payment mode. We are sorry for the trouble you had to go through.

I can see that most of your orders from your order history has been canceled in shipped status, so our system has blocked the 'Cash on Delivery' payment mode for your Flipkart account.

However, you can always choose a prepaid mode of payment like Debit Card/Credit Card, Net Banking, Flipkart Money or Gift Card to place your order for now.


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I would like to let you know that the 'Cash on Delivery' service availability has been disabled on your account by the sellers due to unusual trends in your purchase history such as high number of returns/ cancellations have been observed on your account.

However, you can always choose a prepaid mode of payment like Debit Card/Credit Card, Net Banking, Flipkart Money or Gift Card to place your order for now.

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We understand your concern about the COD availability, but the Cash on Delivery mode of payment is temporarily disabled on your account.

This is because the seller has noticed that the number of post shipping cancellations in your purchase history for Cash on Delivery orders is unusually high.

However, you can always choose a prepaid mode of payment like Debit Card/Credit Card, Net Banking, Flipkart Money or Gift Card for any new order you wish to place.

Based on future order related activities through your account, the Cash on Delivery services may be enabled for you.