Notes

DEBIT CARD EMI

I understand that you want to buy product by using 'Debit Card EMI' payment option.

I would let you know that this payment option is available only on selected products, sellers and categories.

You can check the availability in the offers section on the product detail page.

Also, to drive awareness on Debit Card EMI payment mode, a campaign is set up on various platforms where you can check the eligibility for this payment mode.

To check the eligibility for Debit Card EMI, you can send an SMS 'DCEMI' to 57575.

Important points:

1) 'Debit Card EMI' is offered by 'HDFC', 'AXIS', 'ICICI' and 'SBI' banks.
2) Interest rate and tenure differs from bank to bank.
3) You can buy only one product at a time, however number of units for a single product may vary based on banks.
4) There are no processing fee or additional charges.
5) You don't need to pay any down payment amount to avail this offer.
6) EMI plans cannot be changed once an order is placed.
7) The minimum transaction amount to avail this offer differs from bank to bank.
8) The maximum transaction amount to avail this offer will vary for each user depending on credit availability.

Hope you will understand.

Flipkart Assured

Flipkart Assured products offering you a strong value proposition of quality and speed.

The ‘Flipkart Assured’ badge is a seal of quality and speed. Items with this badge meet our extensive quality & packaging guidelines along with having faster delivery timelines.

With stringent seller & product selection combined with fast & free* delivery, ‘Flipkart Assured’ guarantees a superior and hassle-free shopping experience every time you shop on Flipkart.

*Free shipping for orders above ₹500

Item not added to the cart (SHIELD)


I would like to let you know that you can buy products based on quantity allowed on the product pages as sellers have limited quantity and want to ensure all customers have an equal opportunity to buy all products.

(Customers can only purchase after the limits get reset for them. I can't say at any point in time with surely when customer can purchase next).


Tagging on SA: Create incident>> Order processing Related >> Issues during Checkout >> Item not added to the cart>>Solved
FAKE OFFER

I understand that you’re receiving offer related {calls/emails/messages} from suspected scammers who are misappropriating Flipkart.

Please note that any offers appearing anywhere other than on our website (https://www.flipkart.com), Flipkart Lite/mobile site or app are not from sellers on our portal.

I would request you to shop only through our app or website to get relevant offers and discounts as listed by the sellers.

We take scamming and spoofing attempts very seriously, could you please share the below details so we can take appropriate action?

1. Email address.
2. Phone number.
3. Any other information that can help us identify the scammers.

Also, Flipkart or its employees will never ask you for your card/bank details, pin or password when orders are being placed on Flipkart.

In case you have experienced any monetary loss due to a fraud by such websites, please file a complaint with the cyber cell for support.

If you like, you can choose to initiate legal action against the spammer/spamming organisation too.


Tagging on SA: Flipkart Account Related > Other Account Related Issues > Customers getting fake offer details>unresolved
SAME CITY MISROUTE

Hi,

Thank you for writing in.

We understand your concern about the delivery of 'Clo Clu Sleeveless Solid Women's Denim Jacket' with order ID 'OD211514788036834000'.

I am sorry so let you know that the shipment has reached a different location instead of the one closest to you. It will take additional 03 business days to deliver the order.


We are sorry to let you know that your consignment has reached at different location due to incorrect pin code entered by you while placing the order.

Please be assured that the seller is working with the courier service provider so that the item reaches you by February 17, 2018. You can also track your order status here: http://fkrt.it/bqWLi~NN

We would like to thank you for your understanding and support.




We would request you to wait for additional 2 business days for delivery of your products
OFFER AND DISCOUNT vary on site

I would also like to inform you that the offers discounts and price offered by sellers for products vary from time to time and are valid only for a certain period.

You can place an order immediately to avail any offer you like as sellers may run out of stock for products. For exciting deals and offers, please check 'Deals of the Day' on our website and 'Offers Zone' on our app.
PREXO - ORDERS ( exchange offer orders )

Products with the following issues will not be picked up:

1. Brand mismatch.

2. IMEI Mismatch.

3. Screen damage/Dent (Crack).

4. Dots on Screen/Pixel issue (iPhone only).

5. Body Part Missing (Volume Key, Power Key, Camera Key/Glass, Any Physical Button, Sim Card Tray, Battery.

6. Touch not working

7. Light coming out from the side of the screen/Screen coming out.

8. Crack on Body

9. Crack on Screen.

10. Body Bent or De-shaped/Battery Bulge.

11. Inside LCD Damage (Lines, Patches on display when switched on(iPhone only).

12. Body Part Damaged – Camera Glass.
13. iCloud Lock.
EMAIL MERGE/ UNMERGE

I am sorry to let you know that currently there is no option to merge one Flipkart account with another Flipkart account.


Tagging on SA: Create case >> Flipkart Account Related > Account Info Change > Change Your Account Settings >> Solve


.................UNMERGE.............................

I am sorry to let you know that currently there is no option available to separate a merged Flipkart account from another Flipkart account.

Tagging on SA: Create case >> Flipkart Account Related > Account Login Issues > Account unmerge request >> Solve
CONTACT NUMBER CHANGE


I would like to let you know that changing your registered phone number is very simple and can be done only from our website at the moment.

Here's how you can do it:

1. Go to ‘My Account’
2. Under ‘Account settings’, go to ‘Profile information’
3. Edit the mobile number
4. OTP SMS will get triggered to the new and old phone number
5. Enter both the ‘OTP’ along with ‘Password’ and click on ‘Verify mobile’
6. Click on ‘Save Changes’

Your registered phone number will get updated and you can continue using your Flipkart account after that.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.



Tagging on SA: Create Case >> Flipkart Account Related >> Account Info Change >> Contact Number Change >> Solve
EMAIL ID CHANGE ------- check in YODA


I understand that you want to change your Flipkart account email address.

This can be done through My Account (applicable for both M-app and Desktop).

Here's how you can do it:

1. Go to My Account
2. Under Settings, go to Update Email
3. Enter your new email ID
4. OTP will be triggered to both new and old email ID to complete the updation process
5. Enter the ‘OTP’ along with ‘Password’
6. Click on ‘Submit’

Note: You should have access to both old and new email ID as the OTP’s will be sent to both the ID’s.
..........................................................................................................................

If you do not have the old email ID updated, the OTP will be triggered to Mobile number.

>>>>>>>and if customer doesn’t have access to the phone number, assign the incident to backend team<<<<

(Tagging on SA: Create Case >> Flipkart Account Related >> Account Signup Issues >> OTP related issues >> Unresolved)<<<<<<<
REINSTATE

On checking my system I have found that your order has been cancelled by you with the reason stated as 'Purchased Mistake'.

------------------PRODUCT AVAILABLE------------------------

I am sorry to let you know that the seller will not be able to ship item from this order as it has been cancelled.

You can place a new order by clicking here: xxxxxxxxxxxxx


---------------------PRODUCT OUT OF STOCK-------------------

I am sorry to let you know that the seller will not be able to ship item from this order as it has been cancelled.

You can place a new order once the product is back in stock with sellers. Click here xxxxxxx and use the 'Notify me' option to know once the product is available.

In case there’s anything else we can help you with, please feel free to write to us by replying to this email in the next 48 hours.
NDD SDD


I understand that you want faster delivery of your order.

I would like to let you know that 'Same Day Guarantee' and 'In-a-Day Guarantee' delivery options are relative to your delivery location's pincode. These options may not be available in all pincodes.

Steps to get your order delivered faster:

1) Check with your pincode if 'Same-day Guarantee' or 'In-a-Day Guarantee' delivery options are available in your location.
2) During Checkout, you may select either the 'Same-day Guarantee' or 'In-a-Day Guarantee' delivery option, depending on whether the product can be shipped by these options to your location.

Important points to note:

1) In case our courier partner is unable to initiate the 'Same-day Guarantee' or 'In-a-day Guarantee' within the promised time, we will remit the shipping charges borne by you to your Flipkart Wallet. This is refundable.
2) Additionally, under our 'Money-back Guarantee' we will deposit twice the shipping charges borne by you to your Wallet. This can be used towards any purchases on Flipkart and is non-refundable.
3) Please note that the 'Money-back Guarantee' does not hold if the address and pincode provided are not correct or nobody is present at the address to collect the shipment.
4) For 'Cash on Delivery' orders, the delivery charge will be collected as part of the order.
5) We hope you understand that we cannot guarantee 'Same-day Guarantee' and 'In-a-day Guarantee' delivery to commercial establishments on Saturdays and Sundays, as they might be closed. The Money-back Guarantee is not applicable in this case.
6) Flipkart offers through its trusted logistics partners - standard delivery, 'In-a-day Guarantee' and 'Same-day Guarantee' delivery. Standard delivery times could vary across sellers and product categories.
7) Orders placed with the 'Same-day Guarantee' option (by 12PM) reach your doorstep the very same day. 'In-a-Day Guarantee' delivery orders will be delivered by the next business day.
8) 'Same-day Guarantee' and 'In-a-day Guarantee' delivery options are only available for products sold by select sellers. Some products cannot be delivered using these options due to logistical reasons.
9) Please check on the individual product page to see if it can be delivered using these options. Also, check for applicable cut-off times to get your orders delivered within the promised time.