Notes

COD DISABLED

I would like to let you know that COD service availability in any area depends on various factors such as the seller's location, delivery address and also the type and price of the product.

At this moment, none of our sellers are offering the Cash on Delivery facility at your pincode.

However, you can always choose a prepaid mode of payment like Debit Card/Credit Card, Net Banking, PhonePe wallet or Gift Card to place your order for now.

CX RETURN


PROBING

May I know why would you like to return the product.

1. Could you please let me know if the seal on the product box was broken or tampered when you opened the external packaging?

2. Please confirm whether you have brand box and MRP tag which you have received along with the product?

3. Also confirm whether the pickup address will be same as delivery one to raise the return request.

4. Your primary number '' is correct or not?

5. Would you wish to update an alternate contact number?

( Please be informed that an alternate contact number is required in case there is a need to reach out to you if the primary number is not reachable.)

6. I would request you to share your bank details so that the seller can proceed the return request.

(1) Account holder's name (Should be the same as registered for the order).
(2) Bank name and Branch.
(3) Account number.
(4) IFSC.

I would like to let you know that you have just received a one-time password on your registered mobile number.

Request you to please confirm it.


....................................IF BANK DETAILS ARE ALREADY THERE..........................

Please confirm the bank details. As I had a check, the bank details were already there.

Account number ending with XXXXXX

IFSC Code: XXXXXXXX

Do you wish to have refund in the same account?

Please give me a minute or two while I forward your return request to the seller.

May I go ahead and request the seller to raise a return request for a refund?

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CANCELLATION REQUESTED for RETURN

I understand that you wish to cancel the replacement/exchange/refund request raised by you.

However, since a Wishmaster of the courier service provider is already on the way to pick-up the product, if the seller tries to cancel the same it may not get cancelled immediately due to a technical constraint.

This may cause a delay of 48 hours.

Note: Once the current return request is cancelled then only the seller will be able to raise a fresh return request (Use if applicable > i.e. as per the availability of the product).

Can I request the seller to cancel the replacement/exchange/refund request?

As you are one of our valuable customer, this is something which we do not want you to experience.

I see that your experience has been an unpleasant one since the order has not been delivered to you as per the promised timeline.

Sorry for the unpleasant experience you had to go through.




We do like to let you that your replacement order has been canceled by the seller as per your request. Kindly wait for 48 hours for the completion of cancellation process.

(The seller has gone ahead and cancelled the request for your product as per your request, however, the return is in cancel requested state at this moment. It will take around 48 hours to get it cancelled. We would request you to wait for 48 hours and after that the seller will create a new return for refund with appropriate reason.

)

You can create a new return for refund through self-serve after 48 hours. You can raise a return request for your order easily through our website or app. You’ll need to login to your Flipkart account, go to 'My Orders', select the item, click 'Return' and follow the prompts.

We will send you an email and sms with the details of your return request.

We would like to thank you for your understanding and support.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.