Notes

Buy with Exchange offer



I understand that you want to exchange your 'Asus zen max phone'.

I'd like to let you know that we tried to get in touch with you on 'NUM ' to talk to you about your concern but could not reach you.

The 'Buy with Exchange' offer is available only for selected models listed by the sellers on Flipkart. You can check with your pincode if the exchange offer is available in your location. Exchange is possible in eligible pincodes only.

To verify if your old phone qualifies for the Offer, check the list of eligible devices in the 'Exchange Offer' form.

Please note that only working phones with no physical damage will be eligible for exchange. I also recommend you run the phone functionality test on the Flipkart App. A phone that has passed all the checks will be eligible for a higher exchange value.

You'll then see the effective final price of the phone you wish to purchase. Post that, the wishmaster will make a few checks during the time of delivery after which you can hand in your phone to our wishmaster at the time of delivery.

Products with the following issues will not be picked up:

1) Power Issue - Not switching on
2) Dead pixels, spots, lines or static on any part of the screen/display
3) Crack on the screen, light emitting from the side of the screen
4) Crack on the panel, dents in the body, swollen handset and buttons missing
5) Charging port damaged
6) Brand mismatch

Hope this helps.

SECRET

DISCREET PACKAGING

I understand that you want discreet packaging of your order.

I would like to let you know that the product details will not be mentioned on the package for sexual wellness order. This information is mentioned on the product page.

Here is the product page link: xxxxxxxxxxxxxxxxxxxxxxx

Your order has been shipped through 'Ekart Logistics' by the seller and the tracking ID is FMPC0290358376.

The order will reach you between April 04, 2019 to April 09, 2019.

You can check your order status here: http://fkrt.it/bqWLi~NN

Please be assured that your product is packed hygienically and delivered in discreet packaging.

UNRESOLVED ISSUES:

1. Not to worry, I will escalate your issue.

2. Since I haven't heard from you so I am escalating your issue.

3. We are looking into this issue, so we will need your alternate contact number. It would be helpful for us in case we are not able to reach you on your registered contact number.

4. Would you wish to update an alternate contact number?

5. Please be assured that we will look into this issue and get back to you with a resolution by April 12, 2019.

( Please be informed that an alternate contact number is required in case there is a need to reach out to you if the primary number is not reachable.)

REPLACE EXPECT


I am sorry to hear that the 'Arrow Jeans Regular Men's Blue Jeans' you've received is {defective/damaged/not as described on Flipkart}.

The seller has arranged a replacement for your product and it'll reach you by May 18, 2018. The item originally delivered to you will be picked up at the same time.

Please keep the item along with the original product box, accessories and tags ready as the Wishmaster from 'Ekart Logistics' will not be able to complete the pickup in case any item is missing.

{Do remember to do a factory reset, erase all personal data and remove any storage cards before handing it over.}

Also, remember to collect the acknowledgement receipt once you hand over the product to the Wishmaster.

In the future, you can request a return for your order using our app or website. Just go to 'My Orders' on your Flipkart account, select the item, click 'Return' and follow the prompts.

I would like to thank you for your continued trust and support.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

INSATLLATION DATE CHANGE



I understand your concern that you would like to change the date of insatllation date for your order 'OD112600906150452000'.

I am sorry to let you know that the service provider 'Jeeves' will not be able to prioritise the installation of your '@home by Nilkamal Jewel Solid Wood 4 Seater Dining Set'.

This is because the time slots for installation are allotted based on factors such as their technician’s availability, product type and customer’s location. However, please be assured that the installation will be completed on or before July 11, 2018 at the below mentioned address.

Address:

65 66 Kovai Thirunagar 3rd cross street Kalapatti Coimbatore
Kalapatti Coimbatore Tamil Nadu 641014
Coimbatore
Tamil Nadu,641014
Ph: 9952348571

In case, if you have any other concern. Please feel free to write back to us and we'll be happy to help.

Hope this helps.

Tagging: Create incident >>> Installation,demo and other services >>> Enquiry about services >>> Installation/uninstallation related info

SERVICE CENTER DENIAL


I am sorry to hear that you are facing issue with 'LG 60cm (24 inch) HD Ready LED TV' and brand's authorised service centre was not able to help you with your concern.

Please provide the following details so we can sort this out for you:

1. Contact number and address of the service centre you visited:
2. Name of the person in charge of your request:
3. Issue with product:
4. Reason provided by service centre for not being able to help:
5. Your alternate contact number (if available):

Hope to hear from you soon.

DELETE SAVED CARDS


I understand that you want to delete your saved cards.

You can delete your saved card information on Flipkart in two ways:

1) At the time of making a credit/debit card payment you will be able to view your saved card(s). You can then delete a saved card by clicking on 'Remove this card'.

2) You can also delete your saved card(s) through 'My Account section'. Navigate to 'My Account > Payments > My Saved Cards' and you will be able to view your saved card(s). You can now delete a saved card by clicking on 'Remove this card'.

Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.


>>save cards related issue

FLASH SALE


I am sorry to hear that you could not buy the 'Mi LED Smart TV' you were looking for during the flash sale. Due to the overwhelming response for the item, the seller ran out of stock soon after the sale started.

Not to worry, you can use the 'Notify Me' option on the product page to know once the item is back in stock so that you can plan your purchase accordingly.

Here are a few tips that can help you complete your purchase faster during a flash sale:

- Log in to your Flipkart account a few minutes before the scheduled flash sale time.
- Please have the delivery address and contact details added to your Flipkart account, select it as ‘default’ and tap ‘Save changes’. This will ensure that your preferred address is the first one to be displayed for ease in selection.
- Click on ‘Buy now’ instead of ‘Add to cart’ and complete the payment using your preferred payment mode.
- In case you do not see the ‘Buy now’ button, keep refreshing the page.
- You can choose payment modes like cash on delivery or card on delivery based on availability at your pincode so your purchase is completed faster.

The next sale will be on June 28, 2018 at 12:00 pm.

I would like to thank you for your patience and hope to see you again soon.

Hope I've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.
Call back (Chat)

I do understand that you want a call back from our side.
I am sorry to let you know that as it is a chat window, I will not be able to call you.
If you'd like a callback from us, just follow these simple steps:
1. Please visit the Help Centre (App) or 24x7 Customer Care (Website) section
2. Select 'Contact us'
3. Choose the preferred channel
Rest assured, you'll receive a call back from us to help you with your query.

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FLIPKART TOLLFREE


I understand that you want Flipkart Customer Care phone number.

Here's Flipkart contact number: 1800 208 9898.

For quick answers to your questions, you can also visit our Help Centre - http://www.flipkart.com/helpcentre