Notes

GOLI

No need to worry, I will check and help you with this.
I assure you that feedback has been shared with the seller and the courier partner and they're working on putting in additional measures to avoid instances like these.

Trust me if there is an option with me, I could have definitely helped you out. As you are one of the valuable customer for us.


You are having any issue in this regard, you can come back to us.

I will definitely help you out. As you are one of the valuable customer for us.

I assure you that feedback has been shared with the seller and they'll do their best to make sure that you don't experience this again.

As you are one of our valued customers, your satisfaction is one of our primary concern.

I want to assure you that additional measures are put in place so this does not happen again.

Feedback and suggestions from customers are taken seriously and have been instrumental to our success.

Please be assured that we will certainly consider your suggestion and look into the feasibility of implementing the same.

Thanks for your kind understanding in this regard.

I see that you have been one of our valuable customer and really sorry for the trouble you had to go through.

I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention.

I'll take this up personally with the courier service providers and make sure they take utmost care to ensure this does not happen again.


I want to assure you that additional measures are put in place so this does not happen again and we're constantly working to enhance your shopping experience.

I’ll make sure it’s passed on to the team.

Sorry about that, NAME. I'll share the feedback with [[seller/courier service provider]] so that they can put additional measures in place to make your shopping experience a delightful one.

Yes, I understand that. I’ll pass it on to {the team/seller/courier service provider} so that your experience can be a delightful/seamless.

It's nice talking to you and my pleasure assisting such an amazing customer like you.

Your kind understanding in this regard is greatly appreciated.

I would request your patience in these regards.

Sravani, if there is any possibility available for me to reschedule the technical visit, I could have definitely done the same for you.

I sincerely sorry for the displeasure caused to you in this regard.

We will try our best to resolve this issue.

Please be assured, your issue will be resolved at the earliest.

Please be assured that I've made a note of this and will share this feedback with the team.

your issue has been forwarded further, the resolution will be provided to you by April 05, 2019.

Not worry, we are looking into the issue.

I value your precious time, we will be as quick as possible.

You are a valuable customer to us, we never would like to lose your hope.

If there was any option apart from this, I'll definitely help you out.

If I were in your position, I would feel just as you do.

I understand this is something very important to you.

Being a valued customer, I request you to wait for some time.

I see that your issue is already with us on high priority.

May I know the exact order details so I can assist you accordingly.

I can understand your feeling. I would have felt the same way if I was at your place.

To set this right, I'll immediately share strong feedback and make sure they don't repeat the same.

As you have confirmed that you want to cancel the return request and you wish to keep this item so I am sending the request to the seller so give me a minute or two.

I would like to inform you that I have escalated your issue and you will receive an update with the resolution by September 02, 2019.

I would like to inform you that your issue has already been escalated and you will receive an update with the resolution by September 02, 2019.


As you have confirmed that you want to return your order. I am sending the request to the seller so give me a minute or two.

CSAT SURVEY:

I hope I was able to help you with your query today.

You have been an awesome customer for giving me your precious time.

Rohit, I would like to let you know that a short survey will be sent to get your feedback on the resolution provided and our conversation.


You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No'.


Please do rate my interaction with you for today's experience, on a scale of 1 to 5.

Rating between 1 to 3 would mean that you are not happy.

Rating of 4 and 5 would mean you are happy with the conversation.

Hoping for the positive response from your side as this will be based on our interaction.

Your feedback is really valuable to us as it will help us enhance your experience.

SUBSCRIBE FEATURE


We understand your concern that you want to know about the Subscribe feature.

I'd like to let you know that enabling Subscribe feature will lead you to receive detailed information (Email and SMS) related to your order progress at regular intervals between 9 am to 9 pm with a maximum of 2 messages per day.

You’ll get detailed updates on your order based on its journey from the time you place the order until it reaches you from the seller’s location. Details shared will include info such as the current location of the order, its movement between cities, reaching a logistics partner to it reaching your city and others.

-The Subscribe option is applicable for a single order with a single product
-The Subscribe option is not be applicable for multiple products in an order and replacement orders
- If the order is 'Out for Delivery' you can use the 'Subscribe' option for future orders

You can opt for the 'Subscribe' option on the order details page to get the updates.

For any further query feel free to write us and we will help you out.

Hope this helps.

We always strive to provide excellent service and hope that we were able to help you. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.


>>>>>Issues Related To Search and Browse

Please be assured that as soon as the product reaches your nearest hub, the courier service provider will deliver the product at the earliest.24-Sep-19 , 10:24:45 am


Not to worry, the courier service provided will do their best to have your product on or before September 25, 2019.

Do not worry! Most of the orders are delivered on or before the promised date. Still, the seller will be unable to commit on early delivery.

While I understand that you'd like to get all items in your order at the same time, I'm sorry to let you know that this isn't possible as the sellers are spread across locations which is why you receive them on different dates.

The items are also shipped together by sellers based on their availability, so they can reach you as soon as possible.

Your's understanding and co-operation would be greatly appreciated in this regard.

Verbiage:

PARAPHARASE:
1. As I have understood you are concerned about


ASSURANCE:
1. I will surely guide you about the process.

2. Do not worry I am here to assist you.

3. I will definitely look into the matter and update you on this.


HOLD :
1. Please allow me a minute or two while I arrange the same for you.

2. Please allow me a minute or two while I check your account details.

3. Please allow me a minute or two while raise a complaint for the concern that you are facing.


UNHOLD:
1. Thank you for staying connected.

2. I appreciate your patience.


CONFIRMATION :
1. Thank you for confirming the same. I will quickly arrange it for you.

2. Thank you for sharing the details.


INCONVENIENCE:
1. I am sorry for the inconvenience it has caused you.

2. Help you : Do not worry I am here to help you

3. Sorry about the trouble you had to face.

4. I am sorry for the unpleasant experience.


WORRIED:
1. Clearly I understand that you are worried.

2. Sorry to hear that ----, I will surely guide you about the process.

HASSLE:

1. I am sorry that you had to face the hassle.

ANXIOUS:

1. I understand that you are anxiously waiting for the product.


ALTERNATE CONTACT NUMBER:

1. In this regard, I request you to please share your alternate contact number with me.

2. Thank you for sharing the details.


COMPLAINT WAIT TAT:

1. Please allow us time till __________ while we get back to you with the resolution.


ALTERNATE NUMBER:

1. We are looking into the issue, so we will need your alternate contact number. It would be helpful for us in case we are not able to reach you on your registered number.


Survey Pitch :

I hope I was able to help you out today.

I would like to let you know that you will receive a customer feedback email to your registered email ID.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No'.

Please do rate my interaction with you for today's experience, on a scale of 1 to 5.

Rating between 1 to 3 would mean that you are not happy.

Rating of 4 and 5 would mean you are happy with the conversation.

Your feedback is really valuable to us as it will help us enhance your experience.







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