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Thanks for your valuable time over the call.
We understand your concern about the cancellation of your order 'OD116222072405149000'.
We are sorry to let you know that your order for the product 'Prestige PKOSS Electric Kettle' has been cancelled by the seller due to some unforeseen issues faced by the courier service provider.
We'd like to let you know that the seller has refunded Rs. 675/- for your order to your Debit Card on August 20, 2019. This will be credited to your account by August 28, 2019, as per standard banking procedures.
If you do not receive the refund by this time, you can contact your bank's customer care using the number mentioned on the back of your card with the refund reference number '100054885383'.
If they are unable to help, you may raise a dispute with the bank's grievance department and they will surely help you out.
We would like to thank you for your continued trust.
A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.
You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
Your feedback is really valuable to us and will help us enhance your experience.
Thanks for choosing Flipkart.
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