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Thanks for your valuable time over the call.
We're writing in continuation to our previous email about the refund for your product 'Bata Women Black, Silver Heels' with the order ID
'OD116358322844130000'.
We’d like to confirm that the seller has refunded Rs 999 to your 'PNB Bank's' Debit Card on August 30, 2019.
This amount should have been credited by now.
In case the amount has not been credited, please contact your bank’s customer care using the number mentioned on the back of your card and check the status by providing the reference number. If they are unable to help, you may raise a dispute with the bank's grievance cell by following these simple steps:
1. Click https://www.pnbindia.in/Lodge-Complaint.html
2. Click on the ‘Online Complaint/Service Request’ tab and fill in your details
3. Choose ‘Technology’* in the ‘Category’ field
4. Choose ‘Internet Banking’* in ‘Type’ field
5. Choose ‘Payment gateway transaction related’* in ‘Sub Type’ field
6. Click on ‘Submit’ and the bank will get in touch with you soon
*The drop down options are subject to change at the bank’s discretion. Please choose the appropriate option based on your request.
We would like to thank you for your patience and understanding.
Hope this helps.
A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.
You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
Your feedback is really valuable to us and will help us enhance your experience.
Thanks for choosing Flipkart.
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