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Hi ----,
Thanks for your valuable time over the call.
We understand your concern about the cancellation of your order '---------------' for '---------------'.
We are sorry to let you know that your order has been cancelled by the courier service provider reason mentioned as rejected by you at the time of delivery. And which may be wrong update provided by the Wismaster.
Check http://fkrt.it/sDargyNN to know more about cancellations and refunds on Flipkart.
We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right.
We've spoken to the courier service provider and they're looking into this and they'll take utmost care to ensure this does not happen again.
If you have any further query, feel free to write back to us.
Hope this helps.
Thanks for choosing Flipkart.
COD TO POD
Hi -------,
Thanks for writing in.
We'd like to let you know that we tried to get in touch with you on '--------' to talk to you about your concern but could not reach you.
We understand your concern that you want to change the payment method from COD to Prepaid for your order '-------------'.
In the future, when the order is between 'Approved' to 'Out for delivery' you will get a notification to change the payment mode from COD to prepaid/ or you will have a 'Paynow' option on web/ app under track your order page.
When the order is between "Approved" to "Out for delivery" you can pay through Debit Card, Credit card, Netbanking and PhonePe payments.
When the order is "Out for Delivery" you can pay through only PhonePe payments.
If you have any further query, feel free to write back to us.
Hope you will understand.
Thanks for choosing Flipkart.
A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.
You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
Your feedback is really valuable to us and will help us enhance your experience.
Invoice 48
Hi Raj,
Thanks for writing in.
We'd like to let you know that we tried to get in touch with you on '-----------' to talk to you about your concern but could not reach you.
We understand your concern that you want the invoice for your product '---------------'.
We are sorry to let you know that the seller will not be able to provide the invoice for your product at this moment due to technical error.
Please be assured that we'll look into this and get back to you with an update within 48 hours.
Hope you will understand.
Thanks for choosing Flipkart.
A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on our conversation. You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
Your feedback is really valuable to us and will help us enhance your experience.
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