Notes
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Update as on 05-June-2019 (10:30 AM):
Going Forward, Language callback DT will be disabled until the further notice as the customers will have an option to choose their prefered language while calling the Toll Free number.
If the customer requests to speak in any other language other than Hindi or English, check if the customer is comfortable with Hindi/ English language; if yes, proceed with regular contact handling and tag the case as per customers query.
If the customer still insists for different language support, guide the customer to call the toll-free number and choose the language they prefer in the IVR.
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