Notes

Hello ! Wishing you happiness and positive vibes throughout your day!

Hello ! I hope you're having a wonderful day! Thank you so much for bringing this to me.

Please do not worry as I will do my best in order to provide you the best assistance regarding this.
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I will leave the proper comments and rest assured we are working to improve our service and offer you a better online shopping experience and take care to avoid this happen again.

You're very welcome ***. It was my pleasure helping you and just be sure is there anything else I can assist you with?

My pleasure to serve you. It has been a pleasure assisting you today. May the rest of your week be filled with happiness and never ending kindness! Have a lovely day.

APOLOGIZE
I really do apologize for the inconvenience this is not what we want our customers to experience. But please do not worry, since you have me here, I will definitely give my best to help you out.

If you’re comfortable holding for just a moment, we’ll review your information and have an answer for you very shortly

Thank you very much for holding, and sorry about that wait!

contacted because they needed assistance with:

The Resolution provided to the customer:

Incident #: $incidents.ref_no

I just want to assist you in the best way possible for me because your satisfaction with my service is my top priority.

in order for you to receive the best assistance and for you to have a resolution I will contact the seller **** for you because I am unable to process a refund, replacement and adjustment .They will see which is the best option to sort it out, but do not worry as they will contact you back within 24 hours.

they usually contact back via email. Please don't worry if you are not contacted in 24 hours do not hesitate to contact us back with this reference number Incident #: $incidents.ref_no and we will see what will be the next step to solve it for you.

I am creating a unique code for future credit which is good for the next 90 days. It will give you $XX off a future order. Your new order must be ($XX) or more to apply the code. It will work only in this account, and you enter the code in the promotion code box at checkout. You'll receive an email with the code on it shortly including details on how it can be redeemed.

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If you’re comfortable holding for just a moment, we’ll review your information and have an answer for you very shortly

Thank you very much for holding, and sorry about that wait!

TIER 2
However in this case I will escalate this to our Higher Department so they can contact you back within 24 hours via email address with a resolution about this as I totally understand that this is very important for you.

LIT
I'm really sorry, but I’ve tracked your order, and unfortunately I don’t see any movement on the package. Your package may have been lost. I will process a refund today. Your refund will go back to the original form of payment method within 5 business days. I’m very sorry for this inconvenience.

I've researched your order and have determined that it was lost during shipment. I do apologize for the inconvenience. Would you like me to send you a replacement?

LAD
let me tell you that I've checked carefully your order and the tracking, it seems that your package was lost after delivery this means that the tracking information says it was 'delivered' but you didn't receive it.

LAD AND SIGNED FOR
I completely understand that you didn't receive your item and that the tracking information says it was delivered and signed for. I’ve tracked your package, and our records show that this package was delivered and was signed for. Please check with other members of your household, neighbors, or anyone else who may have accepted the delivery and may have the package in their possession. Otherwise, please contact your carrier or dispute the charges with your financial institution.

KEEP ITEM
I have processed a [refund/replacement]. There is no need to return the item to us. You can actually donate or discard it, whichever you see fit.

TRACK
Based on our estimation, you can expect to receive your order on *estimate*

PICK UP
Your order is ready for you to pick up at the store you selected. Please have a valid photo ID and your order number ready when you go to pick up your order.

RETURN
I’ve initiated a refund for your item(s). Once the item(s) are returned and checked in at our return center, your refund will be processed. You will receive a confirmation email as soon as the refund is processed and it will post to your original payment method within 5 business days.

RETURN TRACKING
Upon checking our records I noticed this item was delivered back to us on 02/19 so let me tell you that this process takes up to 7 business days in order for the item to be scanned at the return center.
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ORDER HAS BEEN CANCELLED
Let me tell you that all orders go through an automated security check to prevent unauthorized use of your payment method. Your order may have been canceled in error. I can challenge the cancellation to alert our validation team to manually review your order, but it will require a new order to be placed.

Once your new order is placed, the validation you must use the same device, account and payment method to place your next order. Please wait at least 30 minutes, but no longer than 24 hours to place your new order, then rest assured that the order will go through.
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ROLLBACK
NOTES
**request price reduction**/process rollback
Item Name:
Item page URL:
Price when purchased: $
Price (at time of reduction request): $
Difference in price: $
Incident #: $incidents.ref_no


ALREADY PROCESS A ROLLBACK

I completely understand that you want a price reduction, however I check and I have already process one adjustment in one of your order. In this case unfortunately I only can do one adjustment for one order, one item and per customer. I am not able to process another price reduction, please accept my deepest apologies due this big inconvenient.

NOTES
contacted because they needed assistance with: request price reduction

The Resolution provided to the customer: tell cx that we are unable to process another rollback because we check that is the same person with the same item for the same price reduction, advise ccx

PRICE MUST NOT HAD DROP

I completely understand you want me to process an adjustment. However I check your order and the item on our website and it seems that has the same price. To do the adjustment the price on the website must be less than the one that you had paid for.

NOTES
contacted because they needed assistance with: request price reduction

The Resolution provided to the customer: tell cx that the item is not lower price to process the adjustment

Incident #: $incidents.ref_no

MARKETPLACE ROLLBACK

I completely understand you want me to process an adjustment. I would love to process this for youright now but after carefully reviewing, I saw that your item belongs to one of our Third Party Seller, our partnership with Marketplace sellers lets us bring you millions more products, more brands and more selection. Unfortunately for Marketplaces orders we are unable for processing your price reduction according our policies from Walmart.com. Please accept my deepst apologies due this inconvenient but for your item to apply to process this rollback must be sold and shipped by Walmart.

NOTES
contacted because they needed assistance with: request price reduction for a marketplace item

The Resolution provided to the customer: tell cx that unfortunately we cannot process the rollback on a MP item

Incident #: $incidents.ref_no
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REQUEST TAX MORE THAN ONE ORDER

I completely understand that you want us to process the refund for the taxes on your orders. In this case I kindly recommend you to send us the information at this email address [email protected]. so we can provide you the best solution to your consern.

PRIVATE NOTE
contacted because they needed assistance with: request refund for tax

The Resolution provided to the customer: provide information

Incident #: $incidents.ref_no
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PRICE ON APP PROBLEM
I’m sorry this happened when you were using the app. Sometimes it is possible to be browsing items or adding them to cart just as a price is updating. It’s quite rare, but it is not the experience we would like anyone to have really. Sometimes, if the price has changed from the previous day, the item page price updates right away and the search price takes several hours to update. We are unable to honor pricing errors and I understand how frustrating this can be. If you’d like more information regarding the Pricing Error policy, you can find it in the Help section of our Walmart.com website.
For more information you can click here https://help.walmart.com/app/answers/detail/a_id/3309/kw/price%20erro
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CONTACT US
For faster resolution, call Walmart.com hotline: 800-966-6546. No worries! Rest assured that Walmart.com will help you in resolving this issue.

GROCERY CONTACT
1-800-924-9206, Monday to Friday from Monday-Sunday 8am-10pm Central. Grocery Department.
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ATO (CUSTOMER DID NOT PLACE ORDER)
In this case besides the cancellation request made on this order, I've reported this order as a fraudulent for our management and risk team so they can investigate further and make sure this kind of situations does not happens again.

If you use the same email address and password for accounts other than Walmart.com, we recommend changing your passwords at these sites as well. If you received a suspicious email (for example, regarding an order you did not place or asking you to follow a link), do not click on any of the links or respond to the email. For additional information about our privacy and security policy, as well as online safety tips, please visit http://corporate.walmart.com/privacy-security/tips
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SPECTRUM
usarname:MRLeon
password: $Upply231199

PERSONAL COACH
username: MLeon120318
password: Walmart2