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Hi! I will be more than happy to assist you today. Tell me how can I make your experience with us better?
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NOT RECEIVED
I am so sorry that your didn't receive your order. I apologize for all inconveniences this may caused you. I will do my best to provide you a solution today.
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DAMAGED
I am so sorry that your order arrived damaged. I apologize for all inconveniences this may caused you. I will do my best to provide you a solution today.
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INCOMPLETE
I am so sorry that your order arrived incomplete. I apologize for all inconveniences this may caused you. I will do my best to provide you a solution today.
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CANCELLED
I am so sorry that your order was cancelled. I apologize for all inconveniences this may caused you. I will do my best to provide you a solution today.
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REFUND NOR RECEIVED
I am so sorry that your haven't receive your refund. I apologize for all inconveniences this may caused you. I will do my best to provide you a solution today.
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MARKETPLACE ESCALATION
I've checked/Tracked your order and I was able to see that this item (ITEM NAME) is from one of our marketplace sellers (SELLER NAME). In order to receive the best assistance regarding your ordeR/request allow me allow me a few moment to escalate this directly to them and they should contact you within 24 hours.
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MARKETPLACE ESCALATION MADE
I've escalated this to he seller and you should be contacted by them wihtin 24 hours. If you don't get contacted by them please. Please do no hesitate to contact us again and we will escalate this to our higher department and they will take care in this matter.
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LOST IN TRANSIT
I’ve tracked your order, and unfortunately I don’t see any movement on the package. Your package may have been lost. I apologize for the inconvenience. What I cand do for you today is to offer you a replacement for your item. This replacement has no extra cost. Would that work for you?
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LOST AFTER DELIVERY (NOR SINGNED FOR)
Our records show that this package was delivered on (DATE). I apologize for the inconvenience. What I cand do for you today is to offer you a replacement for your item. This replacement has no extra cost. Would that work for you?
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LOST AFTER DELIVERY (SIGNED FOR)
Our records show that this package was delivered on (DATE) and was signed for. Please check with other members of your household, neighbors, or anyone else who may have accepted the delivery and may have the package in their possession. Otherwise, please contact your carrier or dispute the charges with your financial institution.
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OUT OF STOCK
I've checked and the (ITEM NAME) is currently out of stock on the website, I apologize for the inconvenience, in this case what in can do for you is to process a full refund for you today.
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REFUNDS
I've issued a refund of (AMOUNT) in your order, you will receive a confirmation email as soon as the refund is processed. The refund process ussually takes 5 business days.
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I've issued a refund of (AMOUNT) in your order, you will receive a confirmation email as soon as the refund is processed. The refund process for PayPal accounts ussually takes up to 48 hours.
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CLOSE ACCOUNT
I will be more than happy to assist you today in the closing of your account.
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HOSTILE FRAUD
I'm sorry that your order was canceled. Your order did not pass some of our security checks during processing. These checks are in place to prevent unauthorized use of your credit or debit card. An online order cannot be placed at this time, but you can check your local store's inventory to see if they have the item in stock. I apologize for the inconvenience
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MAMONADAS
I do understand how frustating (ISSUE) is and If that had happen to me I would be really upset too.
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I apologize for all inconveniences and hassle with your order. I really whant to help you and I am trying everything I can on my end to provide you a solution today.
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We do appresiate your business with us and value you as a customer. If you allow me a few moment I double check to see what other options I can offer you today.
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