Notes

OPENING
Hi!, in order to assist you better, could you elaborate on your inquiry?
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Hi! It will be a pleasure to help you.
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H!. I hope you're doing well today!
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Hi! I've read the issue you have with your order. I understand this order is very important for you. Allow me seconds to take a look at what I can do for you today. Can you please provide me with your orRESHOPPED:
Thank you very much for waiting, I was checking in the system and the ITEM was cancelled and reshopped because the item was not available at the store. This means that our system checked if the item is available at a fulfillment center so they can send it to the store. In this case this item is going to ship on DATE and once it ship you are going to receive an email with the tracking information.der number?
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NOT RECEIVED
I've read the issue you did not receive your order. I understand this order is very important for you. Allow me a few seconds to take a look at what I can do. Can you please provide me with your order number?
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REFUND NOT RECEIVED
I've read the issue you haven't receive your refund. I understand how importan
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t to get your money back. Allow me a few seconds to take a look at what I can do. Can you please provide me with your order number?
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INCOMPLETE
I've read the issue that your order arrived incomplete. I understand this order is very important for you. Allow me a few seconds to take a look at what I can do. Can you please provide me with your order number?
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DAMAGED
I've read the issue that your order arrived damaged. I understand this order is very important for you. Allow me a few seconds to take a look at what I can do. Can you please provide me with your order number?
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CANCELLED
I've read the issue that your order was cancelled. I understand this order is very important for you. Allow me a few seconds to take a look at what I can do for you today. Can you please provide me with your order number?
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CANCELLED (OUT OF STOCK)
Thank you very much for your waiting Amber. I've checked and I was able to see that this item is currently out of stock and was not able to be fulfilled by our fulfillment center. I apologize for all inconveniences this might caused you. I understand how important this item is for you and in this case what I can do for you today is to offer you a full refund for the item. Would that work for you?
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CLOSING
(FURTHER ASSISTANCE)
I want to make sure you received all the necessary information from me today. Is there anything else I can assist you with today?
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(CHAT CLOSING)
You're very welcome! There is no need to thank me, I am more than happy to help you. Please remember that you are always welcome to chat us back if you need further assistance. It's been a pleasure assisting you. I am going to disconnect now. Thank you for contacting Walmart.com and have a wonderful day!
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(CHAT ABANDON, INACTIVITY ON CHAT)
CCHECK
I am afraid of the automatic disconnection of this chat, I've not heard from you in a few minutes, Are you still in the chat?
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CCLOSE (THERE WAS INTERACTION DURING CHAT)
I did not receive another response from you. Therefore, due to inactivity the system is going to close the chat, but if you still need further assistance, please do not hesitate to contact us back using the following reference number (INCIDENT NUMBER) and we will be more than glad to assist you. Thank you for contacting Walmart.com. Have a great day!
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CCLOSE (NO INTERACTION AT ALL)
I did not receive another response from you. Therefore, due to inactivity the system is going to close the chat, but if you still need further assistance, please do not hesitate to contact us back and we will be more than glad to assist you. Thank you for contacting Walmart.com. Have a great day!
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CHANGE ORDER
I am sorry to inform you that due to security reasons, we are unable to change an order after you click "Place Your Order" because your order begins processing immediately. If you still would like to change (REQUEST) on your order, the best option I recommend you is if you allow me to cancel the order, do not worry the refund would be posted within 5 business days and you could place a new order with the correct information. May I proceed to request the cancellation for this order?
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RESHOPPED:
Thank you very much for waiting, I was checking in the system and the ITEM was cancelled and reshopped because the item was not available at the store. This means that our system checked if the item is available at a fulfillment center so they can send it to the store. In this case this item is going to ship on DATE and once it ship you are going to receive an email with the tracking information.
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LOST IN TRANSIT
Thanks for your patience. I truly apologize for all inconveniences this has caused you. Let me inform you that I've researched your order and I wasn't able to see any movement with the carrier. At this point I am afraid that the order could be got lost in transit, since we didn't receive updates from the carrier. So in order to correct it as soon as possible.
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I really understand know it feels like. It's annoying when you need something and it's not ready on the date the delivery was estimated. You can be assured that I'm documenting this inconvenience in my records to avoid this situation happens again. What I can do for you today is to offer you a replacement for your order. Would that work for you?
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LOST AFTER DELIVERY
Thanks for your patience. I truly apologize for the inconvenience this has caused you. Let me inform you that I've researched your order and according to our carrier information the order was delivered, but if you did not receive it, the order was lost after delivery. So in order to correct it as soon as possible, what I can do for you today is to process a replacement in this moment.
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MARKETPLACE ESCALATION
Thank you very much for your patience, I’ve checked your order/item and it was ordered from one of the 3rd party Marketplace sellers on our site, I want to apologize for the inconveniences that you are experiencing, since I understand that the item is important for you. In order to receive the best assistance regarding your order from [enter MP seller name], allow me a few moments to escalate this issue directly to them. You should receive a response via email within 24 hours. Please allow me a moment while I escalate this case.
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MARKETPLACE ESCALATION (MADE)
I've escalated this to the seller and you should be contacted by them within 24 hours with a resolution. I will leave a private note to them so they will know what the situation is and will work to fix this. If by any case you don't get contacted, please do not hesitate to contact us again and we will escalate this to our higher department and they will take care in this matter.
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MKP RETURN (CX HAS IT)
I am really sorry for the inconvenience this situation might have caused you since you have not get a response. I understand that you really need to return this item and since this was sold and shipped by a marketplace seller
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MOMONADAS
Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.
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Once again, my deepest apologies for such situation experienced with your order. Please be assured that we’ll always working to improve, I will leave a private note reggarding what happened today and we'll work to avoid this kind of situations in future orders.
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I am very sorry for the inconvenience of this situation might have caused you. I understand how important is this for you to rectify this matter, please be assured that we are going to work hard to prevent this issue in the future.
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I will document everything regarding this issue, rest assured we are working to improve our service and offer you a better online shopping experience and to avoid from this happening again.
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We care about your interests, and we always work very hard to fulfill your expectations. Your satisfaction is my top priority.
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I really understand your concern. Thanks for understanding this situation, I really appreciate your patience, and again I am sorry for this inconvenience.
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Let me apologize for all the inconveniences we’ve caused you, I know that this is not the kind of service you expect from us and I completely understand your frustration, that’s why I’m going to assist you immediately about this matter
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MORE THAN ONE ADJUSTMENT
Thank you very much for patiently waiting. Unfortunately, due our policy, we are unable to make adjustments more than 1 per day, per customer, per order. You can check our Walmart.com's Price Matching Policy here http://help.walmart.com/app/answers/detail/a_id/31/~/walmart.coms-price-matching-policy
wmtapacadmin
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TRANSFERED CHAT
Hello. I don’t want you to have to repeat yourself so I would like to take a moment to read the conversation you had with the previous agent. It should only take a moment or two.
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TRANSFER CHAR
In order to get the best assistance regarding your order I will transfer you to our customer resolution team and they will take care of you. Allow me a few moments while I connect you with them.
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TRANSFERING CHAT
If you need any assistance in the future do not hesitate to cotact us and we will be more than happy to assist you.I will transfer this chat in this moment to our customer resolution team, thank you very much for contacting Walmart.com
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REFUND PROCESS
Thanks for the information, please allow explain you how the refund process works. I have checked the details about your order and according this information, your refund started on (DATE), the refund process take 5 business day, that's mean that your refund will be reflected on (DATE), if you don't receive tour refund by end of this day, please contact us back to escalate your case to our higher department.
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WRONG STATE.
I want to apologize for the inconveniences that you are experiencing, I understand that the item is important for you, after carefully checking the order, my records show me that the package was delivered in a wrong state, so in order to correct this as soon as possible, I will process a refund today for you. Your refund will go back to the original form of payment method within 5 business days. Again I apologize for any inconvenience this might caused you.
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CLOSED ACCOUNT
Thank you for your patience. I have closed the account. If you wish to open a new account using the same email address please allow up to 24 hours, to ensure our system has recorded the account as closed.
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PUT
Thank you very much for your patience today, I apologize for the inconveniences that you are having, I understand that the item is important for you, after carefully checking the order, I was able to confirm that your order is still processing, this type of order can take within 48 hours, however according to my records the process of this order is almost done, so you should receive the "Ready for pick up" email in a few hours. It's possible that the store has not updated their information for the ready for pickup email to be sent, in this case I recommend you to wait by the end of the day for an update.

I am really sorry for the inconvenience it caused you. I really would like to be at the store to fulfill the order for you but I will do all that I can to push our store and work with this faster and get your order on time.
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PUT Pick In Progress
I have checked your order and according to my records, the item is currently being processed at the store. This is all the information the store has provided to us, so in this case, I strongly advise you to call them at (STORENUMBER), as they would be able to provide you with more accurate information regarding the status of the order.
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PUT Picking Complete
I have checked your order and according to my records, the order should be available for pickup. However, it's possible that the store has not updated their information for the ready for pickup email to be sent, in this case I kindnly recommend you to wait by the end of the day for an update, or if you would like to expedite this process. You can contact them directly at (PHONENUMBER), I am sure that they will provide you with all the correct details.
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SITE 2 STORE
Thanks for waiting, I have checked your order and according to my system your order should arrive at your store on (DATE). When your order is ready to be picked up, you will receive an email letting you know it has arrived at the store. You may pick up your order between 10:00 a.m. and 10:00 p.m. daily. Site to Store orders not picked up within 7 days of arrival will be canceled and refunded back to your original method of payment.
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READY TO PICK UP
I've checked your order and according to my system and it seems that the items from order number (ORDER NUMBER) are ready for you to pick up at the store you selected, which is listed in your order confirmation email. It's possible that the store hasn't updated their information for the ready for pickup email. Your order was delivered on *DATE AND HOUR* and this was received by **Person name**, I kindly recommend you to call to the store to be sure that your order is ready for pick up, please ask directly for the person that received your order, the store phone number is (Phone number) You will need your order number and a valid photo ID that matches the name of the pickup person on your order.