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{COMPLAINTS FOR DELIVERY}

** In case, the order does not get delivered, the team will get back to you on July 04, 2019.

- I certainly understand that this is not what you were expecting. This is never intentional from us to cause trouble. We will ensure precautionary measures are taken in order to avoid this situation next time around by the seller and the courier partner.

- Not to worry, the seller's service provider will try their level best to deliver the item as early as possible by the given promise date.

- Once the item is out for delivery, you'll get a notification from the seller's partnered courier service provider via SMS/Email.

- We, Flipkart, as a team will do our best so this does not happen again and we're constantly working to enhance your shopping experience.

- Please be assured that the seller is putting in additional measures to make sure that your order-to-delivery experience is a delightful one.

​​- Your co-operation and understanding​ in this regard will be greatly appreciated.

- We are having a close followup till your product reaches you, in case if your registered number is not reachable then we will get in touch with you on your alternate number.

- I understand how upsetting it would be that you haven't received your order. This is certainly not the kind of service we want you to experience but very, unfortunately, things have turned out on this way.

- For assistance, in case we are unable to contact you on 9205175936, our dedicated team may send you an email. Kindly refer the same.

- You will be notified once the order is out for delivery. The above mentioned time frame is the maximum time within which you'll get the resolution.

- Although the seller will not be able to make up for this delay, the least can be done now is to ensure that the shipping charges you’ve paid for the item are refunded, which in this case is Rs.27/-. This amount will be credited as a Gift Card in your Wallet within 24 hours of successful delivery. You can use this amount anytime within a year to buy products from a wide range of sellers on our website or app.

- I have taken your request and notified to 'E-kart' logistics to deliver the product within 5 pm by the maximum delivery timeline is 7 pm.

- Once the shipment is out for delivery, you'll receive an SMS with the call bridge details, so you can reach the Wishmaster securely using the call bridge details.

- Please be assured that we'll remain committed to providing you with the best shopping experience. Unfortunately, there is no such option to pick up.

- Not to worry, the feedback will be shared with the courier service provider. However, such issues will not be repeated.

- The courier office address or the contact details are not shared to us. Hence, I do not have the option to share the details and I am sorry about the same.

- Also, the self-pickup option is not selected, hence, the courier service provider will not hand over the product at the courier office. Please do not worry, your order will get delivered to you at your doorstep.

- The team is already working on this to make sure the order gets delivered to you soon.

- Please help me with your alternate number, so that I can take your request and escalate.

- On checking, I see that there is an unusual delay in the delivery of this order by promise date. Not to worry, the same has been notified to the team for investigation and you can expect the resolution on or before June 2019.

- Although the seller's try and do their best to ensure the items reach you as soon as possible, they cannot promise an early delivery.

- I request your patience while the issue is resolved to your satisfaction at the earliest.

- This is the estimated delivery date is just the maximum time frame, in most cases, the delivery will take place much before the estimated delivery date.

- In case, you find any issue with regards to the delivery please contact us at the earliest to help you accordingly.

- We'll definitely share the feedback with the courier service provider so that they can work on it.

- I am sorry to let you know that there has been an unexpected delay in having your order delivered.

- Please do not worry, this issue has been shared with the seller and their courier service provider to get this sorted.

- The resolution regarding the delivery will be shared with you.

- Could you please confirm the alternate contact number as it will be helpful in getting touch with you in case if we are unable to reach you on primary contact?

- I understand your situation since I'm also a customer somewhere, If I were at your place, I would have definitely felt the same.

- I will also take strong feedback with the courier service provider so that this will not be repeated again.

- Please do not get disheartened. We are taking it as feedback and we will improve our services for the best experience.

- We are taking it as feedback and we will improve our services for the best experience.

- Hence I request you to share your alternate contact number so that we may take definite action against this unanimous situation and may reach to you anyhow, in case your primary number gets unreachable.

- I would like to inform you that I have raised your concern, kindly note down your above-mentioned reference number.

- I certainly understand your concern and I am going to pass your message with the seller so that the issue could be fixed as per your will.

- I understand it isn’t the best experience when a product that you’re eagerly waiting for isn’t delivered.

- I understand that you've gone through an unexpected service from the seller's courier service provider.

- We always strive to provide a good service to all our valued customer like you. We'll definitely try to improve our overall services further.

- For your concern, we have a dedicated team. Hence, I request you to wait till the above mentioned time frame. Kindly coordinate with us, we'll get back to you at the earliest with the possible resolution.

- Our team will try their level best to resolve it at the earliest.

- I can understand the importance and urgency of the order. Do not worry, the maximum timeline for the order delivery has been shared with you.

- Please be assured that it will not be going to repeat again in your future purchases.

- Please accept my deepest apologies in this regard, I am extremely sorry for this you had to face this issue.

- I certainly understand that this delay has caused a loss of excitement to receive this product. Please be assured that this is not something we want our valued customers to experience.

- Also, I will update the same to make sure this will be delivered to you on priority.

- The Wishmaster will try it's level best to deliver your product at your delivery address.

- Since you are a valuable customer to us, we cannot make you happy by delivering a fake statement or promises.

- Please be informed that the maximum time frame for the delivery of the product is till 7 PM. Sorry to let you know that we do not have any Wishmaster details in our record. Once your product will out for delivery you will be notified via SMS or email along with the Wishmaster details.

- Strict feedback will be provided to the courier service provider in order to avoid such instances.

- The date provided is the maximum resolution deadline and you can expect much speedy resolution. We will not close your issue until you will get the resolution.

- I should be the one, saying thank you. You have been an awesome customer.

- We are glad to have you as our valuable and loyal customer. Please contact us, in case of an issue. We are here to help you.



(FEEDBACK)

** I have checked your account and order history and I am really fortunate that I am chatting with you.**

We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.

I am sorry for the unpleasant experience you had to go through.

I am sorry to let you know that there has been an unexpected delay in having your order delivered. This isn't something we would want you to go through.

Thank you very much for being such a valuable part of Flipkart Family! Please feel free to get back to us, if in case you have any queries. we'll be glad to assist you further. We are glad to have you as our valuable and loyal customer.

I ensure you that feedback will be shared to our seller and our team will work with them to minimize such issues which adversely affects the experience of our valued shoppers.

I would like to thank you for your understanding. Thanks for your kind understanding in this regard.

Trust me, you are a valuable customer to us, we never would like to lose your hope.

I will ensure precautionary measures are taken in order to avoid this situation next time around by the seller.

I completely understand your disappointment, we don't want our valued customer to face such issues. Your valuable feedback has been shared with our team and they will look into it and reduce such instances in the future.

Please be assured that I will share your feedback with our team and management to minimize such instances in the future.

Trust me if there is an option with me, I could have definitely helped you out.

I've noted this down and will make sure appropriate feedback is shared with the courier service provider so that you do not experience this next time around.

If I relate it to myself I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention.

I'll take this up personally with the courier service providers and make sure they take utmost care to ensure this does not happen again.

I want to assure you that additional measures are put in place so this does not happen again and we're constantly working to enhance your shopping experience.

I’ll make sure it’s passed on to our team.

Trust me if there was an option with me, I would have taken the ownership and have processed your request as per your requirement.

Sorry about that, Harsha. We'll share the feedback with [[seller/courier service provider]] so that they can put additional measures in place to make your shopping experience a delightful one.

Yes, I understand that. I’ll pass it on to {our team/seller/courier service provider} so that your experience can be a delightful/seamless.

Do not worry! Most of the orders are delivered on or before the promised date. Still, the seller will be unable to commit on early delivery.

I’d like to assure you that we at Flipkart take stringent measures to ensure your details are completely secure.

I understand that your concern is genuine, if I would be at your place then I would have also reacted the same but I request you to please have faith in us.

I see that you have been one of our valued customers and am really sorry for the trouble you had to go through.

Feedback from customers are taken seriously and have been instrumental to our success. Please be assured that we will certainly consider your feedback and look into the feasibility of implementing the same.

Since you are a valuable customer to us, we can not make you happy by delivering a fake statement or promises.

I would like to assure you that appropriate feedback will be shared with the seller so you don't experience this next time.

I understand that you were looking forward to getting your product and have shared feedback with the courier service provider so that they can put in additional measures in place to make your shopping experience a delightful one.

I assure you that feedback has been shared with the seller and they'll do their best to make sure that you don't experience this again. As you are one of our valued customer, your satisfaction is one of our primary concern. I assure you that additional measures are put in place so this does not happen again.

(FEEDBACK)

** I have checked your account and order history and I am really fortunate that I am chatting with you.**

We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.

I am sorry for the unpleasant experience you had to go through.

I am sorry to let you know that there has been an unexpected delay in having your order delivered. This isn't something we would want you to go through.

Thank you very much for being such a valuable part of Flipkart Family! Please feel free to get back to us, if in case you have any queries. we'll be glad to assist you further. We are glad to have you as our valuable and loyal customer.

I ensure you that feedback will be shared to our seller and our team will work with them to minimize such issues which adversely affects the experience of our valued shoppers.

I would like to thank you for your understanding. Thanks for your kind understanding in this regard.

Trust me, you are a valuable customer to us, we never would like to lose your hope.

I will ensure precautionary measures are taken in order to avoid this situation next time around by the seller.

I completely understand your disappointment, we don't want our valued customer to face such issues. Your valuable feedback has been shared with our team and they will look into it and reduce such instances in the future.

Please be assured that I will share your feedback with our team and management to minimize such instances in the future.

Trust me if there is an option with me, I could have definitely helped you out.

I've noted this down and will make sure appropriate feedback is shared with the courier service provider so that you do not experience this next time around.

If I relate it to myself I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention.

I'll take this up personally with the courier service providers and make sure they take utmost care to ensure this does not happen again.

I want to assure you that additional measures are put in place so this does not happen again and we're constantly working to enhance your shopping experience.

I’ll make sure it’s passed on to our team.

Trust me if there was an option with me, I would have taken the ownership and have processed your request as per your requirement.

Sorry about that, Harsha. We'll share the feedback with [[seller/courier service provider]] so that they can put additional measures in place to make your shopping experience a delightful one.

Yes, I understand that. I’ll pass it on to {our team/seller/courier service provider} so that your experience can be a delightful/seamless.

Do not worry! Most of the orders are delivered on or before the promised date. Still, the seller will be unable to commit on early delivery.

I’d like to assure you that we at Flipkart take stringent measures to ensure your details are completely secure.

I understand that your concern is genuine, if I would be at your place then I would have also reacted the same but I request you to please have faith in us.

I see that you have been one of our valued customers and am really sorry for the trouble you had to go through.

Feedback from customers are taken seriously and have been instrumental to our success. Please be assured that we will certainly consider your feedback and look into the feasibility of implementing the same.

Since you are a valuable customer to us, we can not make you happy by delivering a fake statement or promises.

I would like to assure you that appropriate feedback will be shared with the seller so you don't experience this next time.

I understand that you were looking forward to getting your product and have shared feedback with the courier service provider so that they can put in additional measures in place to make your shopping experience a delightful one.

I assure you that feedback has been shared with the seller and they'll do their best to make sure that you don't experience this again. As you are one of our valued customer, your satisfaction is one of our primary concern. I assure you that additional measures are put in place so this does not happen again.



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