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Hi {customer_name},

We looked up your order OD116663953568683000 and found that it has been cancelled as requested by you with the reason stated as '{reason_ listed_on_SA}'.

{If customer wanted the order earlier than delivery date}
We are sorry to hear that your order did not reach you by the date you had expected.

{If customer cancelled the order as the delivery timeline was too high}
We are sorry to hear that you had to cancel your order as you were expecting a shorter delivery timeline.

{Product available with same or different seller at same or higher price}

While the seller will not be able to ship items from this order as it has been cancelled, you can place a new order by clicking here {product_link}.

{Product is OOS}

While the seller will not be able to ship items from this order as it has been cancelled, you can place a new order once the product is back in stock with sellers. You can click here {product_link} and use the 'Notify me' option to know once the product is available.

{If product available with other seller(s) at a lower price}

While the seller will not be able to ship items from this order as it has been cancelled, the good news is that the product is now available at a lower price with one of the sellers. Click here: {product_link} to buy it .

Hope this helps.
     
 
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